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Lawes are looking for an experienced senior liability adjuster who is interested in joining the specialist liability and casualty team of a leading claims management company in Glasgow (hybrid working). This global organisation handles a wide spectrum of liability claims from everyday incidents such as slips and trips to complex cases involving third-party liability in catastrophic events.
Job Responsibility:
Proactively manage and resolve a diverse portfolio of third-party liability claims, ensuring timely and effective outcomes
Conduct thorough investigations to determine liability, while offering clear guidance and support to policyholders within agreed timeframes
Handle a varied caseload comprising employers' liability and public liability claims, including both report-only and full lifecycle (cradle-to-grave) cases
Build and maintain strong client relationships by meeting service level agreements (SLAs) and key performance indicators (KPIs) and engaging with clients and brokers to facilitate efficient claims resolution
Identify and overcome process barriers, taking ownership to resolve issues and gather all necessary documentation to support prompt claim settlement or denial
Contribute to business development initiatives through professional service delivery and stakeholder engagement
Requirements:
Proven ability to handle the full range of EL / PL and product liability claims including claims involving third party property damage
Extensive experience of writing investigation reports
Extensive knowledge of the insurance market, especially liability claims
Reputation and technical expertise gained within the adjusting market
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