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Senior Learning Experience Designer

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Checkr

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Location:
United States, Denver

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Category:
Education

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Contract Type:
Employment contract

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Salary:

82000.00 - 102000.00 USD / Year

Job Description:

As a Senior Learning Experience Designer, you will be a part of the Service Excellence team within the Operations organization, focusing on the training, enablement, and content for the support ticket-based teams. Reporting to the manager, Sr. Manager, Service Excellence, you’ll partner closely with support and compliance teams across operations. This role is responsible for designing a scalable, global onboarding and learning framework that drives faster ramp and consistent results across a distributed workforce.

Job Responsibility:

  • Lead the design and delivery of global training programs, partnering with SMEs, product managers, and stakeholders to ensure effective implementation and continuous feedback loops
  • Develop and implement onboarding and training frameworks that work across diverse regions and cultures, balancing classroom, digital, blended, and self-paced approaches
  • Collaborate with global stakeholders to ensure effective design and programmatic implementation of learning solutions that address workforce needs across different cultures and regions
  • Conduct a comprehensive global needs analysis and translate insights into instructional strategies that scale across regions and BPO sites
  • Create, manage, and continuously iterate on global learning content for SaaS product support and BPO teams, ensuring effective and standardized ramp timelines across all locations
  • Build processes for rapid iteration and continuous improvement in a fast-paced environment, setting standards for program quality and measurement

Requirements:

  • 3+ years of instructional design experience with a focus on global training initiatives
  • Expertise in instructional technologies and Learning Management Systems
  • Experience with complex content and multiple delivery modalities: classroom, online, blended, self-paced
  • Strong skills in multimedia design (video, micro-learning, job aids, responsive design, gamification, simulations) hands-on or through managing vendors
  • Ability to lead cross-functional stakeholders and own programs end-to-end from needs analysis to impact measurement
  • Thrives in a fast-paced, changing environment
  • self-motivated and able to work independently
  • Willingness to travel as needed
What we offer:
  • A fast-paced and collaborative environment
  • Learning and development allowance
  • Competitive cash and equity compensation and opportunity for advancement
  • 100% medical, dental, and vision coverage
  • Up to $25K reimbursement for fertility, adoption, and parental planning services
  • Flexible PTO policy
  • Monthly wellness stipend, home office stipend
  • In-office perks like lunch four times a week, a commuter stipend, snacks, and beverages

Additional Information:

Job Posted:
September 06, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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