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Wells Fargo is seeking a Senior Lead Process Engineer within the COO AI Center of Excellence. This role focuses on defining and scaling the enterprise Observe‑to‑Agent (O2A) strategy, leveraging advanced observation, process intelligence, and agentic AI capabilities to uncover, assess, and enable high‑value transformation opportunities. The position plays a critical role in shaping the O2A operating model, guiding enterprise adoption of Agentic AI, and integrating workforce and process analytics to build scalable, repeatable solutions that enhance operational efficiency and long‑term business value.
Job Responsibility:
Define enterprise strategy for O2A observation, optimization, and agent generation
Build O2A operating model including governance, lifecycle stages, roles/responsibilities, and prioritization framework
Determine scalable implementation pathways for persona coverage, behavioral insights, and continuous optimization loops
Define strategic roadmap for enterprise Agentic AI adoption (autonomous workflows, memory, planning, tool‑use architectures)
Lead governance and Responsible AI practices for agentic systems
Drive advanced knowledge graph, ontology, and Neo4j‑based reasoning models to underpin Agentic AI
Define enterprise view for workforce analytics using O2A, SKAN, Celonis, behavioral modeling, and productivity insights
Identify where to deploy SKAN vs. Celonis vs. O2A based on maturity, process type, and data availability
Develop enterprise benchmarks, KPIs, and operating constructs for productivity, behavior analytics, and cognitive load mapping
Partner with AI, IA, Data, Operations and Technology leaders to align multi‑year roadmap
Develop business cases for large‑scale agent deployment derived from observed tasks
Govern intake, prioritization, and sequencing across businesses and functions
Represent O2A/Agentic Strategy in senior forums (COO, AI, Ops leadership)
Lead enterprise‑wide experimentation agenda, capability scaling, and innovation cycles
Promote continuous discovery, measurement, and feedback loops
Requirements:
7+ years of Process Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
7+ years in transformation strategy, AI/Automation strategy, or enterprise process domains
Prior experience building multi‑year roadmaps or operating models at enterprise scale
Ability to design enterprise‑wide operating models, governance, and lifecycle frameworks
Expertise in synthesizing behavioral, process, and task‑level analytics into strategy