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Senior IT Support Engineer

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EarnIn

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Location:
Mexico , Mexico City

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

EarnIn is scaling the systems and automations that power our people and protect our data. As a Senior IT Engineer (IC4), you’ll be a hands-on technical lead across identity and access, endpoint engineering, and SaaS/platform integrations. You’ll own high‑impact projects end‑to‑end, mentor teammates, and raise the bar on reliability, security, and employee experience. This role is designed for a seasoned IT professional who operates independently, drives complex initiatives to completion, and models our values in cross‑functional collaboration and customer-centricity.

Job Responsibility:

  • Identity and access (Okta/Entra): Design and operate secure, scalable identity architecture (SSO/MFA, RBAC, SCIM, lifecycle automation, role/group modeling)
  • Implement device trust (certificate-based authentication, posture checks) and context-aware access for web/SaaS applications
  • Enforce least‑privilege access and lead periodic access reviews aligned to audit requirements
  • Endpoint engineering (macOS and Windows): Own MDM platforms—Jamf Pro (macOS) and Intune (Windows)—including zero‑touch provisioning (ABM/Autopilot), baselines, CIS-aligned configuration, patching, and self‑service
  • Deploy and maintain Jamf Connect, kernel/system extensions, FileVault/BitLocker escrow, and secure Wi‑Fi/VPN profiles
  • Drive EDR/DLP coverage, policy-as-code, and timely compliance reporting
  • Automation and platform integrations: Automate joiner–mover–leaver, SaaS provisioning, software deployment, and remediation (Python/PowerShell/Bash, Okta Workflows, Tonkean)
  • Deliver Infrastructure as Code for internal IT (Terraform) and manage changes via Git
  • Build resilient integrations between financial systems (e.g., NetSuite, Carta, expensify) and data platforms (e.g., Tableau/Power BI) to enable business intelligence and comprehensive financial reporting with data quality, lineage, and reconciliation controls
  • Reliability, security, and compliance: Implement and sustain controls mapped to SOC 2 and PCI (as applicable) with repeatable evidence collection
  • Define SLIs/SLOs for core IT services
  • add monitoring/alerting, configuration drift detection, and incident runbooks
  • Serve as Tier 2/3 escalation for identity/endpoint/integration issues and lead incident reviews to drive corrective actions
  • Collaboration and leadership: Lead cross‑functional projects with IT, Security, People Ops, Finance, and Engineering from design through steady state
  • Mentor junior engineers through design reviews, code reviews, and operational best practices
  • Produce clear documentation and internal guides that support reliable operations
  • AI enablement: Evaluate and deploy AI tools for IT/productivity (ChatGPT, Glean, Gemini, Cursor) with guardrails and measurable outcomes
  • Automate helpdesk workflows (triage, summarization, routing, knowledge search) with an access-controlled knowledge base
  • Define and track AI value metrics (adoption, deflection rate, CSAT, MTTR improvement, time saved), and lead continuous improvement based on experiments and user feedback

Requirements:

  • 4+ years in IT systems/infrastructure engineering with a record of independently delivering large, complex projects
  • Hands‑on expertise with: Identity: Okta and/or Microsoft Entra ID (SSO/MFA, RBAC, SCIM, app integrations, policies, device trust)
  • Endpoints: Jamf Pro (macOS) and Intune (Windows), zero‑touch provisioning, modern management, patching at scale
  • Collaboration: Google Workspace, Slack, and Zoom administration
  • Strong automation skills (Python and/or PowerShell), API/OpenAPI proficiency, and event‑driven workflows (e.g., Okta Workflows)
  • Experience with AI Toolings and implementation (e.g., ChatGPT, Glean, Cursor)
  • Infrastructure as Code experience (Terraform) and Git‑based change management
  • Security mindset: DLP/EDR fundamentals, hardening baselines, audit readiness (SOC 2, PCI), and incident response
  • Excellent written and verbal communication, and the ability to influence decisions across functions
What we offer:
  • healthcare
  • internet and cell phone reimbursement
  • a learning and development stipend
  • potential opportunities to travel to our headquarters in Mountain View

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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