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Senior IT Support Engineer

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Inetum

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Location:
Poland , Warsaw

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

You are responsible for the smooth operation of all assigned IT systems according to SLA and KPI definitions. This includes the following points: Planning of the service life cycle (from initial setup to dismantling) and implementation of preventive measures to maintain functionality. Creation and implementation of monitoring/monitoring. Service request management: bug/ticket processing. Release & deployment management: planning deployments/rollouts. Incident management: analysis, troubleshooting & documentation of operational faults. Problem management: definition, documentation and implementation of sustainable measures as part of root cause analysis (RCA). Change management: planning and implementation of changes. Project work: Supporting projects across all project lifecycles, in particular project role Lead-OMIT appropriate to profile level. Participation in on-call duties (outside regular working hours as agreed).

Job Responsibility:

  • Planning of the service life cycle (from initial setup to dismantling) and implementation of preventive measures to maintain functionality
  • Creation and implementation of monitoring/monitoring
  • Service request management: bug/ticket processing
  • Release & deployment management: planning deployments/rollouts
  • Incident management: analysis, troubleshooting & documentation of operational faults
  • Problem management: definition, documentation and implementation of sustainable measures as part of root cause analysis (RCA)
  • Change management: planning and implementation of changes
  • Project work: Supporting projects across all project lifecycles, in particular project role Lead-OMIT appropriate to profile level
  • Participation in on-call duties (outside regular working hours as agreed)

Requirements:

  • Good knowledge of Linux systems and applications running on them
  • Reading process/sequence diagrams
  • Dealing with software artifacts in a cloud infrastructure, Kubernetes
  • Solid experience in working with content in SQL databases (example: perform SELECTs, updates on Postures databases
  • no admin skills necessary)
  • be able to read JSON documents
  • ability to use Grafana
  • ticket systems - JIRA
  • Confluence
What we offer:
  • Flexible working hours
  • Hybrid work model, allowing employees to divide their time between home and modern offices in key Polish cities
  • A cafeteria system that allows employees to personalize benefits by choosing from a variety of options
  • Generous referral bonuses, offering up to PLN6,000 for referring specialists
  • Ongoing guidance from a dedicated Team Manager for each employee
  • Tailored technical mentoring from an assigned technical leader, depending on individual expertise and project needs
  • Dedicated team-building budget for online and on-site team events
  • Opportunities to participate in charitable initiatives and local sports programs
  • A supportive and inclusive work culture with an emphasis on diversity and mutual respect

Additional Information:

Job Posted:
March 29, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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