Senior IT Problem & Major Incident Manager Job at Social Value Portal Ltd (London)

Incident Manager

We are seeking a proactive and detail-oriented Incident Manager to take ownershi...

Location

United States , Princeton

Salary:

82.35 USD / Hour

Realign

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field
3–5 years of experience in IT service management or incident management roles
Strong understanding of ITIL framework
ITIL certification preferred
Excellent communication, leadership, and problem-solving skills
Ability to perform under pressure in a fast-paced, 24/7 environment
Experience with service management tools (e.g., ServiceNow, BMC Remedy, Jira Service Management)

Job Responsibility

Manage and coordinate the response to high-impact incidents, ensuring timely resolution and communication
Act as the central point of contact during major incidents, coordinating cross-functional teams and technical resources
Drive root cause analysis (RCA) and post-incident reviews to identify corrective and preventive actions
Maintain detailed incident logs, timelines, and reports for transparency and compliance
Develop and maintain incident management policies, procedures, and workflows
Provide regular updates to senior management and stakeholders on incident status and progress
Collaborate with Change and Problem Management teams to ensure a seamless ITIL service management approach
Lead the continual improvement of incident management processes, tools, and performance metrics

Service Recovery Manager

Embark on a transformative journey as a Service Recovery Manager. At Barclays, o...

Location

United States , Whippany

Salary:

80000.00 - 120000.00 USD / Year

Barclays

Expiration Date

Until further notice

Requirements

Awareness of ITIL Service Operations disciplines such as event, incident, problem, change, and continuous service improvement
Familiarity of Service Management tools, like ServiceNow and incident to problem workflows
Communication skills with the ability to engage senior stakeholders and manage complex situations
Major Incident Management, from escalation through to resolution
Familiarity with Monitoring/observability tools, like AppDynamics, Observe, and ThousandEyes

Job Responsibility

Support the management of major incidents while learning how to simplify processes and contribute to eliminating root causes
Assist in continuous improvement to help strengthen systems and processes
Development, implementation and management of major incident management programmes
Execution of responses to reported incidents from various channels
Analysis of logs, system data and user reports to identify the root cause of incidents
Execution of regular tests and simulations to test response procedures
Documentation and analysis of past incident details

What we offer

Medical, dental and vision coverage
401(k)
Life insurance
Other paid leave for qualifying circumstances
Competitive holiday allowance
Private medical care
Pension contribution
Incentive award eligibility

Fulltime

VBTS Resilience & Incident Senior Expert

At Vodafone, we’re not just shaping the future of connectivity for our customers...

Location

Türkiye , İstanbul

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Minimum 5 years of experience in Incident Management, Business Continuity, Service Management, or related fields
Experience managing major service incidents and continuity processes in a technology or service-based environment
Strong knowledge of ITIL Incident & Problem Management (ITIL certification preferred)
Proven experience with BCP, DR, BIA, and crisis/continuity governance
Strong leadership and facilitation skills during high-pressure situations
Excellent communication skills, with the ability to deliver clear updates to senior executives
Strong analytical mindset with the ability to drive root cause and long-term prevention actions
Experience running BC/DR tests, tabletop simulations, and readiness exercises
Familiarity with service delivery models (SaaS, Managed Services, MSP, Technology Operations)
Ability to develop policies, procedures, and playbooks

Job Responsibility

Lead and manage the Incident Management and Business Continuity (BC) processes end-to-end
Serve as the single point of contact (SPOC) for major incidents and continuity events
Coordinate cross-functional response and recovery efforts to restore services and business operations quickly
Establish, maintain, and continuously improve Business Continuity Plans (BCP) and Disaster Recovery (DR) frameworks
Conduct Business Impact Analyses (BIA) to identify critical business processes and dependencies
Define and maintain RTO (Recovery Time Objectives) and RPO (Recovery Point Objectives) with service and process owners
Lead major incident bridge calls and ensure structured response, timely decisions, and clear communication
Provide real-time stakeholder and leadership updates during major incidents and outages
Oversee incident documentation, reporting, and tracking through closure
Drive root cause analysis and ensure preventive and corrective actions are implemented

What we offer

Vflexy: Flexible Benefits Program
Hybrid working kit
Ergonomic kit allowance
Digital meal voucher
Flexible transportation allowance
Employee assistance hotline & counselling
Comprehensive and flexible private health insurance
Discounted price deals for wide range of products & services

New

Systems Operations Senior Manager - Major Incident Management Command Center

Wells Fargo is seeking an experienced hands-on Senior Operations Manager to join...

Location

United States , Tempe; Charlotte

Salary:

Not provided

Wells Fargo

Expiration Date

February 17, 2026

Requirements

6+ years of Technology Operations experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3+ years of Management experience
5+ years of Platform Operations/Service Management technology experience includes Database and Middleware management, incident and change management for enterprise platforms.

Job Responsibility

Manage, coach, and develop a team of operations managers/leads and experienced operations engineers in specialized domain areas, in roles with moderate complexity and risk responsible for enterprise platforms.
Manage and resolve multiple incidents by identifying troubleshooting techniques to resolve it timely and facilitate with multiple teams and operations engineers, providing updates to leadership with progress and strategic solutions, and improving operations practices.
Collaborate with, partner with and influence Product Managers/Engineers to drive user satisfaction, influence operations requirements and priorities in the product roadmap while being a solid advocate of agile and operations practices.
Manage platform supporting/maintenance activities (Certificates, Patch/Upgrade, Document, etc.), call rotation with after hours support, perioding system reviews, business platform reviews, risk and compliance tasks, security and vulnerability management tasks, and technical process controls with reports.
Manage and improve CI/CD practices, observability dashboards for platform delivery (TAS, REDIS etc.) tasks and taking decisions on technical changes/enhancements.
Manage Production stability as key objective for all managed platforms and managing change & problems management tasks as per defined rules & guidelines.
Interact directly with third party vendors and technology service providers. Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives in platform operations.
Hire, build and guide a culture of talent development to have the specialized platform operations experience and skills required to effectively support Private cloud platforms to meet business objectives, as well as conduct performance management for operations engineers.

Fulltime

!

Service Management Service Manager

The Service Operation Manager will be responsible for developing and leading a t...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

12-15 years’ work experience
At least 7-8 years’ experience in independently managing service operations
Should have technology background and experience in leading Service Operations/service delivery of large engagement involving Cloud Infra/cloud hosted services
Required level of leadership and management experience to manage larger teams and collaborate and influence senior managers
Experience in organizational change management (transformational experience)
Strong leadership skills including effective time management, prioritization, and delegation of work
Excellent communication skills - should be comfortable with customer handling, capable to leading major incident management calls
Responsible/own the Problem management and capability to drive issues towards closure
Experience in coaching and mentoring teams including their performance appraisals
Should be familiar working on ITSM tools (SNOW etc), Jira confluence, MS project etc

Job Responsibility

Developing and leading a team of IT Specialists for day-to-day operations and service lifecycle management involving technical Infrastructure Support operations as part of global Axway Cloud Managed Services
Ensuring the support strategy is in alignment with the overall IT and business direction and meeting the stringent availability KPIs and SLAs
Working and interacting directly with a global management team and stakeholders across the IT groups (e.g. Cloud Infra, Application Management, Cloud COEs, CAB, business owners/users, etc..)

Fulltime

Cybersecurity Consultant - Resilience Engineering

At Bosch, we shape the future by inventing high-quality technologies and service...

Location

Poland , Warszawa

Salary:

Not provided

Robert Bosch Sp. z o.o.

Expiration Date

Until further notice

Requirements

Basic software development skills in Java/ Python/ SQL etc.
Basic understanding of Cloud technology, with a fair understanding of services being offered by at least the major Cloud Service Providers
Previous experience with Security Engineering
Experience working with agile methodologies (like SCRUM)
Hands-on experience in penetration testing/ ethical hacking/ bug-bounty hunting would be preferable
Understanding of cyber security processes (vulnerability management, threat management, incident handling, security monitoring, etc.)
Knowledge of Secure SDLC and secure architecture principles
Knowledge of analytical tools to derive insights from assessment reports
Knowledge of cybersecurity frameworks and standards like ISMS, NIST RMF, MITRE ATT&CK framework etc.
Comfortable interacting with engineers for solving complex problems as well as senior management roles to apprise them of the cybersecurity perspective in existing processes

Job Responsibility

Support the development and implementation of a Cyber Security resilience road map
Analyze the cybersecurity posture of software applications on web, cloud, enterprise to identify areas of concern and prepare road map for mitigation of common, recurring vulnerabilties
Interface with development teams within the organization to strengthen cybersecurity practices
Conduct and participate in resiliency exercises across domains to determine security requirements and specifications
Manage external and internal stakeholders' communication
Maintain good communication with stakeholders in the governance vertical as well as the development and cybersecurity assessment verticals establishing synergy towards achievement of an organizational cybersecurity resilience
Support in development and implementation of information/ cyber security controls and change initiatives across the Bosch group
Support in deriving and implementing methods to improve cybersecurity in repetitive development processes

What we offer

Competitive salary + annual bonus
Hybrid work with flexible working hours
Referral Bonus Program
Copyright costs for IT employees
Complex environment of working, professional support and possibility to share knowledge and best practices
Ongoing development opportunities in a multinational environment
Broad access to professional trainings (incl. language courses), conferences and webinars
Private medical care and life insurance
Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.)
Prepaid Lunch Card

Fulltime

Mechanical Project Engineer

As a Project Engineer, you will provide support to ensure the effective delivery...

Location

United Kingdom , Bridgwater, Somerset

Salary:

Not provided

Dalkia UK

Expiration Date

February 20, 2026

Requirements

Educated to Degree / HNC in an Mechanical Engineering or working towards HNC (Preferred)
Educated to Nuclear installation standards including safety critical systems
Working towards Professional Qualification in Project Management such as APM PMQ or other recognised qualification (Desirable)
Track record of delivering projects in complex environments, from concept to handover, within a technically complex and dynamic environment, ideally within the Nuclear Energy sector or similar regulated environment.(Desirable)
Have experience of working on heavily unionised sites and working alongside IR managers and Trade union representatives
Have experience in working with Qualified equipment products and services including supporting the EQ process
Have experience working alongside the QA team to ensure quality compliance including all records, audits and process
Have an understanding of nuclear safety culture and have experience working on projects where this forms the basis of the Health & Safety agenda
Demonstrated knowledge and understanding of Project Management and working knowledge and management experience of engineering and/or construction activities.
Able to demonstrate strong skills and experience in project management, financial management, change management and facilitation.

Job Responsibility

Driving the delivery of the contract or package activities to ensure they are delivered safely on time, to budget, meeting business & technical requirements.
Developing and implementing strategies and plans in line with the overall programme execution plan (PEP), setting out how the programme of work will be managed, organised, and executed.
Maintaining effective communications with all stakeholders and executing the project or programme EP strategies within their contract or package of work.
Monitoring and manage the progress of the schedule – track progress against milestones, deadlines, budget and provide key stakeholders with reports on these matters.
Anticipating, managing, and resolving issues within the contract or package. Identifying risks and facilitating the resolution of all issues raised, developing, and updating the programme budget, and escalating any issues to the Delivery Manager.
Ensuring that lessons-learnt and knowledge-capture are practiced as business as usual.
Establishing and maintaining effective working relationships with all project team members.
Provide engineering and management resource to direct, supervise and support all project related operations.
Plan, develop and implement all activities associated with the efficient and profitable running of the assigned Projects.
Maintain high standards of customer service.

Fulltime

!

Senior Application Support Lead – Payments and Services

Citi is a world-leading global bank. We have approximately 200 million customer ...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Proven leadership experience in a support environment
Excellent time management and customer service skills
Ability to manage and prioritise competing tasks while operating in a challenging and sometimes ambiguous environment
Excellent problem-solving skills with a proven track-record in technical support and experience with: Unix/Linux operating systems
Middleware messaging systems e.g. MQ and Kafka
Database services e.g. Oracle and MongoDB
Cloud-based, containerised software solutions hosted on premises and public cloud e.g. RedHat Openshift and AWS
Enterprise monitoring solutions e.g. ITRS Geneos

Job Responsibility

Manage daily operations of the team, ensuring efficient workload distribution and adherence to SLAs/KPIs
Coordinating support of major incidents, managing incident resolution and senior communications, prioritising service-related issues and acting as primary escalation point
Overseeing the onboarding of new, updated and modified applications through change process ensuring close collaboration with development teams
Drive continuous improvement by analysing trends in support issues and working with development teams to prioritise enhancements
Contribute to disaster recovery planning by preparing application test and recovery plans and driving test events
Manage stakeholder engagement and timely notifications of application disruption
Train and mentor team members, set clear goals and promote Citi culture

What we offer

27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Senior IT Problem & Major Incident Manager

Social Value Portal Ltd

Location:
United Kingdom , London

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 24, 2026

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Senior IT Problem & Major Incident Manager

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Location:United Kingdom , London

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Job Description:

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Job Posted:January 24, 2026

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