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Senior IT Applications Support Analyst - Microsoft Dynamics CRM

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Bright Horizons

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Location:
United States of America , Newton

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

65000.00 - 84000.00 USD / Year
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Job Description:

The Sr. IT Application Support Analyst supports the continued development and maintenance of the Dynamics CRM cE. This role will perform second level application troubleshooting, issue resolution and root cause analysis and will assist in technical implementation of new clients. Must have excellent research and troubleshooting skills and be able to multitask in a fast-paced environment.

Job Responsibility:

  • Implement and support medium-to-large scale projects while working directly with technical and functional business teams
  • Log, manage, and resolve D365 support tickets
  • Develop and maintain user documentation and training materials to promote self-service and adoption
  • Customize entities, forms, views, dashboards, workflows, business process flows, and security roles
  • Work with developers to manage custom plugins, workflows, and API integrations
  • Provide day-to-day support to end users, troubleshoot issues, and coordinate with Microsoft support when necessary
  • Manage user accounts, licenses, roles, and permissions to maintain security and compliance
  • Triaging and/or resolving issues as a member of the Application Support team
  • Work with internal and external technical staff and vendors
  • Work with external vendors to troubleshoot and resolve internal applications
  • Design and implement Steady State support tools for day-to-day maintenance of the EdAssist tool
  • Assist in creation of application troubleshooting documentation
  • SLA Management and Enforcement with consistent delivery of excellent customer service
  • Respond to client service requests that range from ad-hoc reporting using SQL Server Reporting Services to system enhancement requests that require opening a ticket for system development
  • Support payroll and data validations for multiple clients to ensure accurate data is being reported
  • Validate interface transmissions and the execution of various batch processes
  • Configure, validate and deploy the Single Sign On (SSO) functionality using SAML

Requirements:

  • 3+ years administering Dynamics 365 CE / CRM in large enterprise environments
  • Bachelor's Degree in Computer Science or related field or 3 additional years of experience would be considered in lieu of the applicable degree
  • 3+ years of SQL development experience
  • ETL: SQL Server Integration Services
  • SSRS and SSIS package development
  • Single Sign On: SAML (1.1, 2.0), AES
  • Security/Encryption: PGP, RSA Cryptography
  • Databases: SQL Server 2008/2012/2017
  • Design Tools: Microsoft Visio
  • Productivity Tools: Microsoft Word, Excel, PowerPoint
  • Proficiency in Power Platform components such as Power Automate, Power Apps, and Power BI is highly desirable
  • Strong knowledge of D365 CE architecture, configuration, security model, and customization tools
  • Experience with data migration tools (e.g., Data Import Wizard, SSIS, KingswaySoft)
  • Experience with D365 CE customization (fields, forms, workflows, security roles)
  • Strong data handling skills (importing/exporting/validating data)

Nice to have:

  • Background in providing technical application support for web applications
  • Excellent communication skills, ability to communicate with a wide variety of people both written and verbal
  • Previous experience in troubleshooting application-related problems
  • Strong analytical skills
  • Strong knowledge and understanding of the following: Web based applications
  • SQL Server 2008/2012/2017
  • Microsoft Office products
  • Test management (test planning, test execution, defect/issue resolution)
  • Experience with Help Desk support
  • Experience with Dynamics CRM a plus
What we offer:
  • Medical, dental, and vision insurance
  • Paid vacation, sick, holiday, and parental bonding leave
  • 401(k) retirement plan
  • Long-term and short-term disability insurance
  • Life insurance
  • Money-saving discounts and financial planning tools
  • Tuition assistance and education coaching
  • Caregiving support and resources for the children and adults in your family

Additional Information:

Job Posted:
January 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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