Senior Information Technology Engineer

• Own Cloudflare ZTNA and Secure Web Gateway end-to-end: design, policy enforcement, monitoring, troubleshooting, and Terraform-based configuration
• Handle multiple instances of Cloudflare ZTNA, covering commercial and government infrastructure
• Ensure compatibility and reliability of certificates and macOS networking with SWG/Zero-Trust controls
• Architect and administer global networking across offices, data centers, and multi-cloud (AWS, GCP, Azure) environments
• Manage Cisco switches, Fortinet firewalls, VPNs, Wi-Fi, and global remote access infrastructure
• Implement Infrastructure-as-Code practices with Terraform and support GitOps workflows
• Deliver and maintain network observability dashboards, SLAs, and uptime reporting using LogicMonitor
• Partner with Security and Technical Operations to maintain compliance in both commercial and FedRAMP environments
• Ability to work within an on-call rotation schedule and be available after hours for specialized support
• Proactively identify opportunities for AI-driven automation within IT operations and quietly deliver solutions that reduce manual workloads
• Draft network and infrastructure design documents, playbooks, and runbooks to guide IT Specialists in daily execution
• Provide occasional escalation support for IT tickets while focusing primarily on architecture, automation, and strategic initiatives

• 5+ years of IT experience in a global high-tech environment
• 5+ years of hands-on networking experience (enterprise/global scale)
• Strong experience managing Cisco switches, Fortinet firewalls, VPNs, and wireless infrastructure
• Demonstrated experience with Zero-Trust Network Architecture (ZTNA), Secure Web Gateways, and CASB (preferred: Cloudflare)
• Proficiency with Terraform for Infrastructure-as-Code and familiarity with GitOps practices
• Strong understanding of networking in cloud environments (AWS, GCP, Azure)
• Familiarity with FedRAMP/GovCloud requirements preferred
• Experience using AI tools to enhance productivity, innovation, or problem-solving
• Solid Linux systems experience
• macOS networking and certificate compatibility knowledge required
• Python or automation scripting experience is a plus
• Strong communicator — able to draft technical designs and collaborate effectively across IT, Security, and Engineering teams
• Participate in on-call rotations

Python or automation scripting experience is a plus