Senior HR Associate

• Respond to HR-related inquiries across multiple channels (email, phone, case system)
• Provide guidance on HR policies, including EPR, goals, and merit/talent reviews, escalating complex cases as needed
• Promote self-service tools such as Workday and encourage user accountability
• Process, audit, and maintain employee transactions in Workday
• Participate in mapping Morocco HR services and identifying opportunities for process improvement
• Support transformation initiatives to standardize and optimize HR operations in Morocco
• Collaborate with managers to implement process changes and track outcomes
• Support key HR initiatives, including training logistics, communications, and regional projects
• Prepare reports and handle general administrative tasks, ensuring timely updates to employees and managers
• Communicate effectively using internal tools such as “Via” communicator
• Report directly to the HR Manager remotely, following instructions and priorities set by management
• Maintain focus on assigned tasks and deliverables, resisting local pressures that could conflict with manager directives
• Ensure accountability and consistency in task execution across Morocco services

• Fluent in English
• Previous experience in HR administration, ideally within a Global Business Center or HR shared service environment
• Comfortable working in a matrix organization and supporting multiple stakeholders
• Curious, analytical, and proactive mindset, with a focus on process improvement and efficiency
• Adaptable and willing to learn new HR tools and technologies
• Strong communication, organizational, and problem-solving skills
• Ability to work independently, follow management instructions, and remain task-focused despite local influences

Social advantages: CNSS, CIMR, Health insurance