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Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.
Job Responsibility:
Verify and implement the detailed technical design solution
Provide a detailed technical design for enterprise solutions
Analyze and develop enterprise technology solutions
Lead in the technical assessment and delivery of specific technical solutions to the customer
Provide a team structure conducive to high performance, and manage the team lifecycle stages
Coordinate implementation of new installations, designs, and migrations for technology solutions
Provide advanced technical consulting and advice to others on proposal efforts, solution design, system management, tuning and modification of solutions
Provide input to the company strategy moving forward
Collect and determine data from appropriate sources to assist in determining customer needs and requirements
Respond to requests for technical information from customers
Develop customer technology solutions using various industry products and technologies
Engage in technical problem solving across multiple technologies
Own and manage knowledge sharing within a community
Proactively encourage membership and contributions of others to professional community and coach others in area of expertise
Regularly produce internally published material
Present at multi-customer technology conferences
Create and support sales activities
Manage bids, or major input into the sales lifecycle
Manage activities and provide qualitative and quantitative information for successful sales
Produce complete proposals for smaller engagements within area of expertise
Actively grow the company portfolio with existing customers through new opportunities and change management
Requirements:
8+ years of professional experience
Bachelor of Arts/Science or equivalent degree in computer science or related area of study
without a degree, 11+ years of relevant professional experience
technical background and knowledge of industry trends
experience in HPC services including hardware and software for massively parallel (MPP) supercomputer systems, clusters and storage systems
ability to work on a 24 X 7 basis and be on standby when needed
willingness to learn new technologies in HPC including Cray EX Liquid cooled systems and Shasta
ability to manage customer relationship and communication
ability to analyze, qualify, troubleshoot, and resolve incidents
ability to collaborate with team members, other internal organizations, customers, and third parties
ability to research HPC documentation & complete required training to maintain and develop HPC skills
ability to act as an advocate for the customer for best practices and administration point of view
ability to support and lead the customer with Major changes and Major activities in the sites
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