Senior Front Office Agent Job at Marriott Bonvoy (Hong Kong)

Reservation Supervisor

As Reservation Supervisor, you are the first point of contact in a guest’s journ...

Location

Australia , Sydney

Salary:

Not provided

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

Previous experience in hotel reservations or front office, ideally in a supervisory or senior agent role
Confident with reservation systems (TARS experience is a big plus)
Organised, reliable, and thrive on staying ahead of the curve
Communicate clearly and professionally – whether with guests, your team, or other departments
A natural at balancing service with efficiency and accuracy
Bring a calm, solutions-oriented approach, even during busy times
Enjoy supporting a team and leading by example

Job Responsibility

Take lead in reservations, ensuring prompt, accurate, and friendly service
Handle incoming calls, emails, and online booking requests, always aiming to maximise conversion and revenue
Support the team with training, coaching, and daily task management
Monitor room availability, track pick-up pace, and help optimise occupancy through smart inventory control
Ensure special requests and VIP bookings are handled with care and attention
Collaborate closely with Front Office, Revenue, and Sales to align on availability, rates, and guest needs
Generate and review reservation reports, helping to identify trends or opportunities
Assist with group bookings and liaise with travel agents, partners, and corporate clients
Resolve guest issues or complaints related to reservations in a professional and timely manner
Keep reservation systems and guest data accurate, up-to-date, and GDPR compliant

What we offer

Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand
Get to know our 25hours hotels and stay for free for a maximum of 10 nights per year as an employee
Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
The chance to challenge the norm and work in an environment that is both creative and rewarding
Access to Accor's ALL Heartists program, offering exclusive discounts, offers, and experiences at Accor hotels and partner locations

Fulltime

Senior Front Desk Agent Guest Services Officer

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

Hong Kong , Hong Kong

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Ability to create a safe work place
Ability to follow company policies and procedures
Ability to maintain confidentiality
Ability to protect company assets
Ability to uphold quality standards
Professional uniform, personal appearance, and communications

Job Responsibility

Deliver a wide range of services that guide guests through their entire stay
Process operational needs
Address guest requests
Complete reports
Share the highlights of the local area

Fulltime

Senior Solution Architect - AI Business Solutions

The Microsoft Federal Civilian Business Unit is looking for a Business Applicati...

Location

United States , Reston

Salary:

122500.00 - 214600.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security) OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 8+ years experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security) OR equivalent experience
2+ years managing multiple projects or portfolios
1+ year(s) experience leading blended, multidisciplinary teams
Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions
This role will require access to information that is controlled for export under U.S. export control regulations, potentially under the International Traffic in Arms Regulations or the Export Administration Regulations

Job Responsibility

Serve as a trusted advisor to senior executive stakeholders (e.g., CIO, CTO, CDO, etc.), shaping enterprise-wide Business Applications, AI, and digital transformation strategies aligned to mission priorities and measurable outcomes
Influence enterprise technology direction by translating complex business, customer experience, and operational challenges into cohesive, value-driven architectures across Business Applications, data, and cloud platforms
Provide technical vision and architectural leadership for large-scale, high-impact initiatives spanning Dynamics 365, Power Platform, Copilot Studio, and integrated Azure services
Provide vision and thought leadership on the use of AI and agents, to include development, deployment and governance considerations
Define and govern end-to-end enterprise architectures that are secure, compliant, scalable, and resilient, leveraging Microsoft reference architectures, Cloud Adoption Framework (CAF), Well-Architected Framework (WAF), and industry best practices
Lead architecture design workshops and executive technical briefings to align stakeholders on target-state architectures, roadmaps, and investment priorities
Lead modernization of customer engagement and service experiences, including Contact Center transformation using Dynamics 365 Customer Service, Omnichannel, Power Platform, Copilot, and AI-driven agents
Architect integrated solutions that connect front-office customer interactions with back-office business processes, analytics, and automation to improve customer satisfaction, operational efficiency, and workforce productivity
Guide customers in adopting AI-powered agents, copilots, and workflow automation at scale, with an emphasis on governance, security, and sustainable value realization
Drive long-term customer success by ensuring architectures enable adoption, usage growth, operational excellence, and solution longevity

Fulltime

Svp, global customer service and operations

Navan is seeking a bold and visionary SVP, Global Operations & Services to lead,...

Location

United States

Salary:

255000.00 - 400000.00 USD / Year

Navan

Expiration Date

Until further notice

Requirements

12+ years in Global Operations/Customer Service
At least 8+ years in senior leadership roles within high-growth, tech-forward organizations
Proven ability to scale a global customer support function that consistently delivers best-in-class CSAT and NPS in a fast-paced environment
Track record of leading transformation at scale while delivering measurable improvements in both customer satisfaction and operational excellence
Deep expertise in service strategy, process design (ex. Lean, Six Sigma), and leveraging predictive analytics and emerging technologies (GenAI)
Exceptional communicator with a consultative, cross-functional approach and experience working across regions and time zones
Comfortable navigating high-growth ambiguity, fast decision-making and resource allocation in evolving markets
Extensive domestic and international travel required

Job Responsibility

Define and Execute Global Strategy: Redefine the vision and strategy for a world class Global Operations and Service (GO&S) organization, leading large-scale transformation initiatives to deliver exceptional and seamless customer experiences across every channel
Pioneer Tech and AI Deployment: Own the deployment of Generative AI and automation technologies to accelerate problem resolution, deliver proactive support, and achieve step-change improvements in service quality and velocity
End-to-End Operational Ownership: Oversee all service operations - from front-line travel agents to back-office reconciliation - while establishing robust capacity planning, budgeting, and performance on key metrics (CSAT, NPS, SLA)
Drive Strategic Alignment: Foster a unified, customer-centric operating model by securing strategic alignment across key executive functions: Product, Engineering, Sales, and Customer Success
Build an Award-Winning Team: Cultivate a high-performing global team and champion a “customer first, always” mindset to elevate Navan’s support into an award-winning, best-in-class organization

What we offer

Generous medical plans
Dental and vision benefits with premiums covered by Navan
Various insurance options
Paid parental and bereavement leave
Subsidized commuter benefits
Mental health support
Connectivity stipends
Pet insurance

Fulltime

Senior Software Engineer, Front End

Location

United States , San Francisco; New York

Salary:

Not provided

Kiddom

Expiration Date

Until further notice

Requirements

Will you need sponsorship to work in the United States?
This role is primarily based in San Francisco, CA or New York City, with a requirement to be in the office a few days a week. Are you able to relocate or work from one of these locations?
Have you used AI agents such as Cursor or Claude Code to build software?
Have you used markdown files within your codebase to guide the behavior of the coding agent?
Have you ever built a system that uses large language models and/or RAG to solve a problem or answer a user query?

Fulltime

Business Support Senior Associate

The Business Support Senior Associate at NTT DATA is responsible for delivering ...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 2+ years’ experience in Chat support
Excellent verbal and written communication skills
Proficient with Windows PC applications
2+ months of experience requiring attention to detail, accuracy, and accountability
2+ months of experience communicating effectively in a professional/office setting
Typing speed of 35 wpm
Ready to work in complete night shifts
Any Graduation with English as a compulsory subject
Ability to sit at a desk/remote for extended periods
Proficient with MS Office suites and leading CRM tools such as Salesforce

Job Responsibility

Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email
Ensuring customer satisfaction and meeting service standards
Processing and logging incoming chats/emails into the CRM system
Identifying customer needs
Forwarding and escalating inquiries to relevant individuals and departments
Communicating effectively and professionally to resolve questions and issues
Developing and maintaining a solid working knowledge of the insurance industry and all products, services and processes
Collaborating with management or team members to address service issues
Analysing and clearing inquiries of the Team
Reaching out to various stakeholders for any further inquiry

Fulltime

Front Desk Manager

The primary responsibilities of the Front Desk Manager are to support and assist...

Location

United States of America , Miami

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum of 3-5 years of related experience in luxury hotels and/or onboard cruise line
Familiar with basic shipboard operation
Fluent in written and spoken English and in additional language(s)
Knowledge of general office practices, procedures and equipment
Ability to prioritize tasks and work independently
Strong organizational, interpersonal and communication skills
Ability to interact with senior-level management and owner representatives
Adherence to specific scheduled working hours yet being flexible to operational requirements
Ability to interact professional in an international team
Capable to perform assigned duties under pressure (time constraints) and in a constant changing environment

Job Responsibility

Support and assist the Director of Rooms with all Guest Service-related matters
Responsible for the entire reception area according to FSY standards
Meet or exceed guest expectations on every occasion
Responsible for complying with/performing Safety/Environmental/Emergency Response duties as assigned
Reads and acknowledges documents as assigned in FSY Management System
Responsible for the correct handling of work arising daily/per cruise/monthly according to FSY standards
Monitors guest satisfaction and feedback and acts on any complaints or requests
Leads recovery meetings each voyage with all other onboard departments
Supports, coaches and trains Guest Service agents to meet the standards required in their job roles
Keeps and maintains accurate records of discussions/correspondence with Guests and communicates all complaints onboard to Director of Rooms

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Dry Cleaning for Employee Uniforms while onboard
Complimentary Employee Meals while onboard

Fulltime

Senior Director of Revenue Management

The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, ...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business Administration, Finance, Marketing, or a related field (Master’s degree preferred)
5+ years’ experience in Revenue Management with multiple properties
Proven track record of driving revenue growth and achieving financial targets
Strategic thinker with strong analytical skills
Excellent communication and interpersonal skills
Ability to work collaboratively in a fast-paced, dynamic environment
High energy level, exceptional people skills and enthusiastic for the global hospitality business
Proficiency in English language, additional language is a plus
Expert system experience – RMS, PMS, Benchmarking and BI Tools

Job Responsibility

Responsible for leading Reservation and Revenue Management department
Strategic thinker who plans initiatives in advance of booking window for each revenue generating area
Business owner of all Revenue Management systems and tools, including, but not limited to, RMS, PMS, BI tools, Benchmarking tools
Effectively manage inventory, pricing, rate parity, and positioning in all distribution channels, including Branded Web, 3rd Party Sites, Worldwide Reservation Office (WRO), and Global Distribution System (GDS)
Interpret business analytics into meaningful action to improve performance
Lead optimal pricing strategy analysis and recommendations for all room classes and market segments
Track and analyze the monthly Commercial Scorecard with strong focus on improving all KPI areas
Assist with group evaluations, providing education on pricing and best practices for the Sales Team
Monitors and identifies current and future business trends to ensure profitability in periods of low and high demand. Controls rooms and rate availability in accordance with established guidelines to maximize occupancy and revenue
Ownership of OTA Market Manager relationship

What we offer

Work Authorization
Competitive tax free salary
Annual Incentive Plan
Housing allowance
Medical and life insurance
Paid annual leave
Paid home leave ticket
End of service gratuity
Learning & Development Programs
Career opportunities and international transfer

Fulltime

Senior Front Office Agent

Marriott Bonvoy

Location:
China , Hong Kong

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 01, 2026

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