Senior Executive Support Engineer

• Provide comprehensive technical support to C-suite executives across all devices (laptops, desktops, mobile devices, tablets, etc.), operating systems (Windows, macOS, iOS, Android), and applications (Microsoft Office Suite, collaboration tools, video conferencing, etc.)
• Proactively anticipate and address potential technical issues before they impact executive productivity
• Manage and prioritize support requests, ensuring timely resolution and clear communication throughout the process
• Troubleshoot complex technical problems, escalating to specialized teams as needed, while maintaining ownership of the issue until resolution
• Develop and maintain documentation for executive technology setups, configurations, and troubleshooting procedures
• Collaborate with IT infrastructure and security teams to ensure the confidentiality, integrity, and availability of executive systems and data
• Provide remote support using various tools and technologies
• Travel occasionally to provide on-site support as needed
• Maintain a high level of confidentiality and discretion regarding sensitive information
• Stay up-to-date with the latest technology trends and proactively recommend solutions to enhance executive productivity and security
• Provide training and guidance to executives on new technologies and applications
• Manage and maintain inventory of executive IT equipment
• Participate in on-call rotation as needed to provide 24/7 support

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred
• 7+ years of experience in technical support, with a significant focus on supporting executive-level clients
• Deep understanding of various operating systems (Windows, macOS, iOS, Android), hardware, software, and networking concepts
• Extensive experience with Microsoft Office Suite, collaboration tools (e.g., Slack, Microsoft Teams), video conferencing solutions (e.g., Zoom, Webex), and mobile device management (MDM) solutions
• Strong troubleshooting and problem-solving skills with the ability to identify and resolve complex technical issues quickly and efficiently
• Excellent communication (written and verbal), interpersonal, and customer service skills
• Ability to work independently and as part of a team
• Strong organizational skills and attention to detail
• Ability to maintain confidentiality and discretion
• Experience with IT security best practices and protocols
• Experience supporting global teams and diverse cultural backgrounds
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or Apple Certified Support Professional (ACSP) are a plus

Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or Apple Certified Support Professional (ACSP)

• health coverage
• paid volunteer days
• wellness resources