This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience.
Job Responsibility:
Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events
Ensures a seamless turnover from sales to service back to sales
Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events
Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence
Serves as the event planner’s primary contact on property and is responsible for his/her experience
Leads pre-event and post-event meetings for assigned groups
Identifies operational challenges and works with property staff and customer to solve these challenges
Manages customer budgets to maximize revenue and meet customer needs
Oversees customer experiences from file turnover through the post event phase
Manages group room blocks and meeting space for assigned groups
Up-sells products and services throughout the event process
Participates in customer site inspections and assists with the sales process
Acts as liaison between field sales person and customer
Manages revenue and profitability associated with events
Forecasts group sleeping rooms and event revenue
Reviews billing and payments with clients
Interacts with guests to obtain feedback on product quality and service levels
Handles guest problems and complaints
Makes presence known to customer at all times during entire event process
Follows up with customer post-event
Greets customer during the event phase and hands-off to the Event Operations team
Strives to improve service performance
Sets a positive example for guest relations
Reviews comment cards and guest satisfaction results with associates
Coordinates and communicates verbally and in writing with customer regarding event details
Requirements:
High school diploma or GED
2 years experience in the event management or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major