Senior Event Manager

• Assists with supervision of Event Managers and Event Coordinators
• Meets with customer to plan and organize assigned meetings and/or events
• Coordinates activities with the various service contractors for assigned meetings and/or events
• In absence of DOE assign events to event management team
• Provide exceptional customer service, hospitality, and prompt attention to the customer’s needs
• Provide timely and accurate information necessary to produce the event
• Manage multiple events and phases of event production
• Act as key contact with the customer for communication and logistical requirements from planning process through the execution of the event
• Implements facility rules, regulations policies and procedures
• Anticipates problems and appropriate solutions
• Review and approve all event requirements prior to their distribution at the weekly staff meeting
• Guide customer in preparation of events by interpreting and explaining contract provisions, policies, and procedures
• Inform customer as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements and other relevant details
• Provide clear, concise, and timely communication of detailed requirements to operational departments
• Assists in scheduling operational set-ups to provide equipment or service needs
• Monitor and supervise facility set-up as required
• Assists in training event services staff
• Serves as primary or secondary liaison between customers and facility departments
• Monitor in-house events, maintaining close contact with customers and facility staff to ensure successful events
• Attend appropriate planning, organization and other event and facility meetings in support of facility operations
• Supports the departments secondary event manager program
• Accessibility through email, phone, or cell phone 24 hours per day, including holidays, in the event of an emergency impacting the assigned events
• Collaborate with the Pennsylvania Convention Visitors Bureau (PHLCVB), contractors, and internal partners
• Manage event related decisions based on PCC/ASM Global policies and procedures
• Maintain awareness and knowledge of surroundings to prevent accidents, specifically while on the exhibit hall floor
• Ensure the availability of PCC/ASM Global equipment contracted for customer’s use
• Serves as manager on duty as required
• Works extended/irregular hours including nights, weekends and holidays as needed
• Promotes and fulfills ASM Global goals and brand promise
• Participates in safety programs to achieve safety goals
• Assists the department and organization with various projects and special assignments as needed
• Assists the event team with but not limited to covering primary, secondary shifts and event floor manager reasonability’s, interacting with exhibitors and administrative duties related to events
• Performs other assigned duties as required, functions and special projects as assigned by the Director of Event Management & Business Analysis

• Bachelor’s Degree in hospitality, business, facility management or related field
• Minimum 3 years of experience in the hospitality industry and/or customer service
• Minimum 3 years of event planning, meeting planning, or production experience
• Exceptional interpersonal, organizational, communication (both written and verbal), and presentation skills
• Excellent negotiation skills
• Excellent business judgment and willingness to make timely decisions
• Excellent planning, organizing, and prioritizing work activities, using time efficiently and develop realistic action plans
• Ability to work independently with minimal supervision
• Ability to multi-task effectively and efficiently
• Must be self-motivated
• Ability to work within the Ungerboeck Event Management software (EBMS) application (after training)
• Ability to identify and resolve problems in a timely manner gathers and analyzes information accurately and skillfully
• Must be energetic, forward-thinking, creative individual with high ethical standards
• Ability and willingness to work extended hours and varying work schedule (i.e., evenings, weekends, and holidays), as required overseeing assigned events
• Must portray an appropriate professional image and attitude
• Strong computer skills
• Working knowledge of event booking and scheduling software, spreadsheet software and word processing software and be proficient in Microsoft Word, Excel, and PowerPoint
• Physical ability to maneuver around PCC, at times, walking and/or standing up to 8-10 hours daily

CMP (Certified Meeting Planner)