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Join Mastercard’s Global Network Operations team. This is a senior role where you’ll provide Level 2+ support to the Mastercard business. You'll trouble shoot and support complex incidents, take captures and perform packet analysis, support network optimization efforts, work with our network vendors and assist with some project build delivery. You will also be required to participate in our on-call rotation and help train L1 staff when needed.
Job Responsibility:
Perform Tier II Network support to the MasterCard business
Provide Network support to project teams in support of infrastructure deliverables
Perform proactive network analysis to ensure network integrity and performance is in an optimal state
Create or update documentation to support the environment as required
Plan, coordinate and implement changes to the network following our internal change control process
Produce reports in support of any issues resolved or progressed by you
Some on-call responsibility and occasional off hours work required
Requirements:
Good understanding of BGP, IBGP, OSPF routing protocols
Firewalls, Checkpoint, Fortigate, Cisco ASA and Palo Alto
F5 Load balancer experience
Palo Alto Global Protect, supporting cloud infra upgrades and vpn issues for remote workers
SDWAN practical exposure in supporting and maintaining SDWAN infrastructure
Aruba Wifi WAN deployments (Aruba Certified, ACSP, ACMA, ACMP, ACDX)
Cisco Wifi enterprise global deployments (support experience of ISE, Flex, AP, WLC, Prime, MSE)
WAN Communications (MPLS/GRE Tunneling)
Knowledge of working with Teclo carriers in the delivery & maintenance of MPLS/Internet circuits
Automation experience, delivering change or provisioning via the use of automation tools (Glueware, Tufin, Checkpoint CDT, Python scripting, Ansible or others)
Supporting Palo Alto Prisma or Cisco AnyConnect remote VPN services
Knowledge of cisco Fabric Path and VXLAN
Strong Communication and documentation skills
Strong analytical/problem solving skills with troubleshooting experience in a pressured environment
Experience in operating under a global follow the sun model
Must be able to work individually and as part of a team
Flexible and Self-motivated
Willing and able to adapt to legacy and new technologies