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Senior Director, Quality Engineering

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One Call

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Location:
United States

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

116100.00 - 191500.00 USD / Year
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Job Description:

The Senior Director of Quality Engineering is a transformational leadership role responsible for evolving One Call’s quality assurance practices into a modern, automated, and AI-driven quality engineering function. Reporting to the VP of Engineering, this leader will drive the shift from manual QA to a fully automated QE approach, embedding quality throughout the software development lifecycle and accelerating delivery velocity. This role will lead a global team of quality engineers and automation specialists and will be instrumental in building a culture of “shift left,” continuous testing, and engineering excellence. The Senior Director will also champion the use of AI-powered tools to increase test coverage, reduce cycle time, and improve product reliability across One Call’s platform and applications.

Job Responsibility:

  • Define and execute the quality engineering strategy aligned with One Call’s digital transformation and platform modernization goals
  • Lead the transition from manual QA to automated QE, embedding quality early in the PDLC and driving a shift-left culture
  • Champion the use of AI-driven testing tools and frameworks to improve coverage, accelerate feedback loops, and reduce regression risk
  • Partner with Engineering, Product, and Delivery leaders to ensure quality is a shared responsibility across teams
  • Build and scale automation frameworks for functional, performance, security, integration and production validation testing across web, application and API layers
  • Drive adoption of CI/CD-integrated testing pipelines to enable frequent, reliable releases
  • Establish and enforce quality gates, test data management practices, and defect triage processes
  • Define and track KPIs for test coverage, defect leakage, automation rates, release frequency, and cycle time
  • Drive measurable improvements in product quality, release confidence, and customer satisfaction
  • Provide transparency into quality metrics and trends across teams and applications
  • Build and lead a high-performing global QE team with strong technical leadership, coaching, and succession planning
  • Recruit, develop, and retain top quality engineering talent
  • foster a culture of innovation, accountability, and continuous improvement
  • Collaborate with Engineering Managers, PMs and IT Leadership to align QE resources with product priorities and delivery timelines

Requirements:

  • 12+ years of progressive experience in software quality engineering, with at least 5+ years in leadership roles
  • Proven track record of transforming QA organizations into modern, automated QE functions
  • Deep expertise in test automation, CI/CD, DevSecOps, and agile delivery practices
  • Experience implementing AI-powered testing tools and frameworks (e.g., model-based testing, intelligent test generation, predictive analytics)
  • Hands-on experience with enterprise-scale applications and distributed systems
  • Strong understanding of hybrid cloud environments, microservices architecture, and containerized deployments
  • Experience managing global teams and vendor partnerships
  • Exceptional communication, executive presence, and stakeholder engagement skills
  • Expertise in test automation tools (e.g., Selenium, Playwright, Cypress), performance testing (e.g., JMeter, Gatling), and API testing (e.g., Postman, RestAssured)
  • Familiarity with AI/ML-based testing platforms and observability tools
  • Experience with cloud platforms (e.g., Azure, AWS), CI/CD pipelines (e.g., GitHub Actions, Jenkins), and container orchestration (e.g., Kubernetes)
  • Strong understanding of software engineering principles, testing strategies, and quality metrics
  • Excellent written and oral communication skills
  • Strong interpersonal and leadership skills with the ability to influence across functions
  • Ability to work in an environment that aligns with the company's diversity, equity, inclusion and belonging standards
  • Demonstrate our core values of Think Big, Go Fast, Deliver Awe, and Win Together
What we offer:
  • Remote Work: We are a remote-first company, and almost all positions receive the flexibility of working from home
  • Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off
  • Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance
  • 401(k) matching program
  • and company-paid life insurance and short and long-term disability coverage
  • Supportive Services: We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships

Additional Information:

Job Posted:
December 11, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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