Senior Director of Support Jobs

New

Senior Director, Customer Support

As the Senior Director of Customer Support, you will play a critical role leadin...

Location

United States , Austin

Salary:

Not provided

EdTech Jobs

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business Administration, IT, Computer Science or related field
15+ years of Support including 10+ years of Leadership in high-growth, fast pace SaaS Companies
Strong leadership and management skills
Excellent communication and interpersonal skills
Analytical mindset
Demonstrated strategic thinking and problem-solving abilities
Experience with customer support technologies and tools (e.g., Chat, zoom, salesforce, AI, ticketing platforms) preferred
Willingness to travel occasionally
Flexibility to work non-standard hours as needed to support global and nationwide customers and team members in different time zones

Job Responsibility

Develop and execute the overall customer support strategy
Drive initiatives to enhance customer satisfaction, retention, and loyalty
Collaborate with cross-functional teams to integrate customer feedback into product development
Lead, mentor, and inspire a team of customer support managers and representatives
Set clear objectives, provide regular feedback, and facilitate professional growth
Foster a culture of accountability, collaboration, and continuous improvement
Build Offshore & Seasonal Contractor Bench
Develop and optimize support processes and workflows
Beat key performance indicators (KPIs) and metrics
Analyze data and trends to identify areas for improvement

Fulltime

Senior Director, Application Development, China

Accountable for the development and delivery of innovative and high-quality cust...

Location

China , Shanghai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

10+ years of application development leadership experience with a minimum of 3 years at a Senior Director level or 6 years at Director level
Direct experience leading technology teams in defining, creating and supporting enterprise-scale solutions with strong knowledge of industry-standard Web/Mobile/WeChat technologies and Chinese Digital eco-systems like Tencent and Alibaba etc.
Strong knowledge of general industry trends, technologies and platforms
Demonstrated experience in Agile development methodologies, specifically with large-scale initiatives and geographically distributed teams
Direct management of cross functional, sourced, or matrixed teams
Five year’s recent experience with architectural frameworks and the various approaches to the Systems Development Life Cycle (SDLC)
Experience working with consulting companies to lead the technology solution, application development, and production operations for $10M+ of efforts
Deep Experience in building highly scalable and secure modern Digital platform architectures for web platforms
Experience in building headless and headful solutions, with modern UI stack with Java, Node.JS, React, Vue and Redux and CMS and Experience
Experience in building architecture and solution for iOS App, Android App, WeChat Mini Program and WeChat Ecosystem

Job Responsibility

Accountable for the development and delivery of innovative and high-quality customer-facing digital experiences for China and drives the growth and guest satisfaction of Marriott’s Digital channels
Follows and provides input to standard application development tools and processes to promote project quality for client-facing systems
Manages day-to-day relationships with global information technology teams and partners with local and global discipline stakeholders to deliver best in class experiences
Implements and manages continuous improvement programs to improve quality, consistency, and client satisfaction
Works with the Architecture and Development lead to facilitate consistency of service delivery across client groups
Builds and maintains a standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including: SDLC standard tools and processes for both waterfall and agile development, Estimating standard tools and processes, incorporating flexibility for small and large projects, Deployment standard tools and processes
Monitors projects for adherence to defined application development processes
Works with IT organization to create broader IT related and corporate standards and policies where necessary
Communicates important application development policy changes that affect service provider and/or Marriott operations
Manages application development projects in partnership with IT teams, business partners and providers

What we offer

Equal opportunity employer
Hiring a diverse workforce and sustaining an inclusive, people-first culture
Non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law
More brands, more hotels and more opportunities for associates to grow and succeed

Fulltime

Senior Director, Professional Services

Senior leadership role heading the Professional Services team at PagerDuty, resp...

Location

United States , San Francisco

Salary:

180000.00 - 275000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Proven experience (10+ years) in professional services, consulting, or a related field
At least 5 years in a senior leadership role
Demonstrated success in building and scaling delivery methodologies for complex, multi-phase projects
Strong understanding of project management frameworks (e.g., Agile, Waterfall, hybrid approaches)
Experience designing delivery models that support and enable senior-level consultants
Exceptional leadership, communication, and stakeholder management skills
Ability to thrive in a fast-paced, high-growth environment
Bachelor's degree required
Advanced degree or relevant certifications (PMP, Six Sigma, etc.) a plus

Job Responsibility

Develop and own delivery methodology
Scale delivery to support senior consultants
Team leadership of project managers, consultants, and technical experts
Customer engagement for enterprise customers
Establish and track key performance indicators (KPIs)
Stakeholder collaboration with Sales, Product, Customer Success, and Support
Thought leadership and industry representation

What we offer

Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year

Fulltime

New

Senior Director of Product Management

The goTenna Product team is seeking a highly professional and experienced Produc...

Location

Salary:

175000.00 - 220000.00 USD / Year

goTenna

Expiration Date

Until further notice

Requirements

6+ years of experience working as Director of Product Management, Product Lifecycle Manager or Product Portfolio Manager in a technical product field - preferably in the telecoms, LMR radio or satellite systems segments
4+ years of experience with Agile methodologies for Software Development (including use of Jira & Confluence)
3+ years of experience with Waterfall/Stage-Gate methodologies for Hardware Development processes
Demonstrated experience managing business initiatives involving a portfolio of products in various lifecycle stages
Experience conducting market research, technical research and competitive analysis
Professional Communication skills: project specifications, documentation and presentations
Experience directly managing Product Managers and/or Product Owners
ITAR: U.S. Citizen or Green Card Required

Job Responsibility

Strategic Product Leadership: The Senior Director of Product Management is the key owner of an assigned product or product portfolio
Portfolio Strategy: Working in conjunction with the VP of Product and key internal and external stakeholders, the Product Manager shall define and communicate a compelling, long-term product strategy that aligns with market opportunities, customer needs and overall business objectives
Market & Competitive Analysis: Conduct deep market research, including regular interaction with current lighthouse customers, target market customers, industry experts, and sales channels
Business Case Development: Develop and maintain robust business cases for new product investments, justifying resource allocation, forecasting financial returns (ROI), and defining success metrics
Go-to-Market Strategy: Partner with Marketing, Sales, and Business Development to define and execute effective go-to-market plans for product launches
Customer & Stakeholder Empathy: Serve as the primary voice of the customer, translating complex operational requirements from critical communications end-users into actionable product requirements
Roadmap Management: Own, prioritize, and maintain the product roadmap for the product or product portfolio
Requirements Definition: Create clear, concise, and prioritized Product Requirements Documents (PRDs), translating those requirements into initiatives and feature epics
Feature Prioritization: Use data-driven decisions, product strategic goals, and market feedback to make tough, objective decisions on feature trade-offs and backlog prioritization
Lifecycle Management: Manage products across their entire lifecycle, including defining end-of-life strategies and transition plans for legacy systems

What we offer

Equity
401(k) plan
Unlimited PTO
Parental Leave with Pay
Holiday pay (including December recess)
Medical, Dental, Vision and life insurance
Pre-tax benefits
Short- and Long-term disability plans
Professional Development Stipend

Fulltime

New

Senior Director of Bridge Building

The Senior Director of Bridge Building will lead the strategy, implementation, a...

Location

United States , Atlanta; Boston; Chicago; Boulder; Denver; Detroit; Los Angeles; Miami; New York; San Francisco

Salary:

100000.00 - 125000.00 USD / Year

Repair the World

Expiration Date

Until further notice

Requirements

7+ years of relevant professional experience in Jewish education, service learning, interfaith/intercultural dialogue, social justice, or community-building
Demonstrated expertise in bridge building, group facilitation, or DEI strategy—especially in settings involving young adults
Deep understanding of Jewish culture, values, and community
strong familiarity with issues of antisemitism, racism, and intergroup tension in the U.S.
Experience managing staff and/or contractors
ability to lead complex projects with multiple stakeholders
Strong interpersonal and communication skills, with a track record of building trust across lines of difference
Comfortable working in a fast-paced, collaborative, and mission-driven environment
This role requires domestic travel, approximately 5-10%

Job Responsibility

Lead the national strategy to advance bridge building as a core component of Repair’s mission and model
Codify Repair’s bridge building approach, drawing on internal insights and external best practices, to develop a scalable, impact-driven model
Supervise and support Bridge Building Educators at Repair and consultants working on curriculum and facilitation tools
Oversee the development and refinement of curriculum for Bridge Building Service Corps cohorts, leveraging evaluation insights
Guide the integration of bridge-building into Repair’s broader service programs (Service Corps and standalone), ensuring accessibility and resonance for Jewish and non-Jewish participants alike
Collaborate with content and training teams to ensure curricula are inclusive, reflective of partner identities, and informed by local context
Further enhances its bridge building approach for programs with organizations like Project Shema, Resetting the Table, and Constructive Dialogue Institute
Design and deliver training programs for staff, Service Corps members, partners, and volunteers to strengthen skills in intergroup dialogue and relationship building across lines of difference
Partner with leading dialogue and education organizations to integrate advanced tools and frameworks into Repair’s network
Lead, develop, and refine metrics that assess the impact of bridge-building programs on participants and communities in collaboration with the MEL team and consultants

What we offer

retirement matching
professional development funds
paid time off for service
generous vacation/sick leave
holidays
16 weeks of paid parental leave
Repair pays 100% for employee medical/dental/vision coverage and 50% for dependents

Fulltime

New

Senior Director of Platform Engineering

Lead the Future of Platform Engineering at Modus Create. As Senior Director of P...

Location

United States of America

Salary:

Not provided

Modus Create

Expiration Date

Until further notice

Requirements

15+ years in Platform Engineering/DevOps
7+ years in senior engineering leadership
ideally in consulting or high-growth tech environments
a clear point of view on modern architecture, engineering best-practices, and agile delivery
proven experience scaling distributed global teams and platform engineering operations
strong pre-sales and delivery experience
able to shape winning proposals and roadmaps
a customer-first mindset and passion for solving complex problems with elegant, scalable solutions
excellent communication and collaboration skills in cross-functional and cross-cultural environments
a history of growing leaders and fostering high-trust, high-performance teams

Job Responsibility

Lead and scale a high-performing, distributed platform engineering team through strong mentorship and inclusive leadership
define what great looks like—through reusable runbooks, technical standards, and nurturing a culture grounded in quality, belonging, and continuous learning
help clients modernize platforms, launch new infrastructure, and make better innovation investment decisions
ensure every solution is aligned with client goals and drives measurable value
own and evolve our delivery frameworks, platform engineering standards, and team operations
champion cloud-native development, DevOps and SRE best practices, and scalable architecture
partner with Sales, Partnerships, and Client Executives to shape and win new opportunities
translate client needs into technical solutions, delivery plans, and estimates
lead development of proposals, estimation, and pre-sales architecture discussions
develop reusable solution assets, infrastructure templates and case studies for future engagements

What we offer

Remote work with flexible working hours
Modus Global Office Programme: on-demand access to private offices, meeting rooms, coworking spaces and business lounges in locations in over 120 countries
Employee Referral Program
Client Referral Program
Travel according to client or team needs
The chance to work side-by-side with thought leaders in emerging tech
Access to more than 12,000 courses with a licensed Coursera account
Possibility to obtain paid certification/courses if they align with company goals and are relevant to the employee's role

Fulltime

New

Senior Director of Software Engineering

Lead the Future of Digital Engineering at Modus Create. At Modus Create, we desi...

Location

United States of America

Salary:

Not provided

Modus Create

Expiration Date

Until further notice

Requirements

15+ years in software/product development
7+ years in senior engineering leadership—ideally in consulting or high-growth tech environments
A clear point of view on modern architecture, engineering best-practices, and agile delivery
Proven experience scaling distributed global teams and engineering operations
Strong pre-sales and delivery experience—able to shape winning proposals and roadmaps
A customer-first mindset and passion for solving complex problems with elegant, scalable solutions
Excellent communication and collaboration skills in cross-functional and cross-cultural environments
A history of growing leaders and fostering high-trust, high-performance teams—while supporting a culture of empathy, accountability, and shared success

Job Responsibility

Lead & Inspire Engineering Excellence
Build and scale a high-performing, distributed engineering team through strong mentorship and inclusive leadership
Define what great looks like—through reusable run books, technical standards, and nurturing a culture grounded in quality, belonging, and continuous learning
Deliver Business Outcomes, Not Just Code
Help clients modernize platforms, launch new products, and make better innovation investment decisions
Ensure every solution is aligned with client goals and drives measurable value, while remaining empathetic to real-world user needs and impact
Drive Technical Strategy & Practice Development
Own and evolve our delivery frameworks, engineering standards, and team operations
Champion cloud-native development, Agile/Lean methodologies, and scalable architecture, balancing technical vision with affinity with both the people building and the people using the product
Business Development & Sales Support

What we offer

Remote work with flexible working hours
Flexible Time Off/PTO
Premium Health Insurance (medical, vision, and dental)
Other benefits such as FSA and HSA
401 (k)
Modus Global Office Programme: on-demand access to private offices, meeting rooms, coworking spaces and business lounges in locations in over 120 countries
Employee Referral Program
Travel according to client or team needs
The chance to work side-by-side with thought leaders in emerging tech
Access to more than 12,000 courses with a licensed Coursera account

Fulltime

New

Senior Director of FP&A

Greenfield is looking for a Senior Director of Finance, Commercial to join our g...

Location

United States , Brookfield, Connecticut

Salary:

Not provided

Greenfield Global

Expiration Date

Until further notice

Requirements

Proven leadership experience in a fast-paced, collaborative environment
Ability to manage a team to deliver high quality financial analysis, services and results in a timely manner
Self-motivated, curious, and have a strong desire to make an impact
Excellent verbal and written communication
Demonstrated success as a strategic leader fostering an environment of continuous improvement and excellence during ongoing change
Leadership experience building organizational capabilities in your team as well as in the broader organization
Extensive knowledge in budgeting, forecasting, multi-year strategic planning modelling and tool development
Multi-currency experience is an asset
Able to build strong and collaborative working relationships and build network with internal and external stakeholders
You are a team player ready to participate whenever the need arises

Job Responsibility

Directing the entire Planning cycle (Strategy, Forecast, Budget)
Design, manage and analyze the annual and long-term plans
Be responsible for delivering financial forecasts including analysis
Oversee and manage the continued development of budgeting, forecasting, planning and modeling tools
Establish and drive the execution of FP&A framework, standards and processes and provide financial leadership at a Corporate and operational level
Support of any ad hoc requests
Management Reporting
Produce accurate and timely financial reports and analysis for internal and external stakeholders
Provide leadership in developing the performance measurement framework and KPIs to track and monitor performance
Identify and assess the financial impact of opportunities and risks including the development of mitigation strategies

What we offer

Formal and informal training opportunities
Comprehensive health and dental benefits
Income protection: short- and long-term disability coverage, life insurance, paid personal sick time
Vacation time exceeding industry standards
Company funded retirement savings program with individual contribution opportunities
Meaningful and challenging work
Curated intentional culture focused on growth and development, engagement, and communication

Fulltime

Senior Director of Support

PagerDuty

Location:
United States, San Francisco

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
September 06, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Senior Director of Support

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Senior Director of Support

PagerDuty

Location:United States, San Francisco

Category:Customer Service

Contract Type:Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:September 06, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
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Job Posted:
September 06, 2025