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Senior Director of Engineering, Infrastructure

https://www.pagerduty.com Logo

PagerDuty

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Location:
United States, San Francisco

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

233000.00 - 392000.00 USD / Year

Job Description:

Senior Director of Engineering role leading the Infrastructure group at PagerDuty, responsible for building and evolving the foundation on which all of PagerDuty runs, including cloud delivery, site reliability, automation, observability, data stores, and developer experience

Job Responsibility:

  • Define and drive the multi-year strategy for PagerDuty's infrastructure and platform foundations
  • Strong ownership of PagerDuty's reliability patterns and practices
  • Bar raiser for all engineering functions
  • Lead, mentor, and scale a diverse team of Engineering Managers, Senior Managers, and technical leaders across multiple geographies
  • Ensure the reliability, scalability, and security of PagerDuty's global SaaS platform
  • Partner with peers in Engineering, Product, and Security to deliver large cross-functional initiatives
  • Champion engineering excellence: CI/CD maturity, observability best practices, operational rigor, and incident readiness
  • Manage budgets, headcount, and vendor relationships to optimize infrastructure investments
  • Represent Infrastructure externally with customers and partners, and internally with executives, as a trusted voice on technical and business tradeoffs
  • Foster a culture of inclusion, accountability, collaboration, and growth

Requirements:

  • Proven experience in senior engineering leadership roles, managing multiple layers of managers
  • Significant experience as a hands-on technical contributor earlier in your career
  • Deep knowledge of modern infrastructure and software delivery: high availability, distributed systems, public cloud (AWS), microservices, containers, CI/CD pipelines, observability, and automation
  • Track record of building and scaling high-performing, inclusive engineering organizations

Nice to have:

  • Deep experience designing, operating, and scaling large-scale SaaS platforms on AWS (or other public clouds)
  • Familiarity with core AWS services (EC2, ECS/EKS, S3, DynamoDB, RDS, VPC, IAM, CloudWatch, etc.) and cloud-native patterns such as multi-tenancy, container orchestration, infrastructure as code, observability, and incident response
  • Proven ability to manage cloud costs, contracts, and vendor relationships to optimize spend and efficiency
  • Awareness of compliance and security frameworks relevant to SaaS companies (FedRAMP, SOC2, ISO 27001) and how AWS services map to them
  • Prior experience leading Infrastructure or Platform Engineering groups in a SaaS company
  • Experience running or partnering closely with SRE teams in a DevOps/on-call environment
  • Experience leading globally distributed teams across multiple time zones
  • Excellent communication skills—comfortable engaging executives, customers, and engineers alike, with bonus points for public speaking experience
  • Track record of coaching and mentoring engineering leaders across both management and technical career paths
  • Demonstrated ability to balance strategic vision with operational execution and tough prioritization decisions
  • Strong business acumen and comfort in customer-facing discussions about technical capabilities, reliability, and roadmap
  • A passion for building collaborative, inclusive engineering teams and cultures
What we offer:
  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

Additional Information:

Job Posted:
September 17, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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