Senior Director, Customer Engagements

The Senior Director, Customer Engagements at NTT Data Business Solutions is responsible for leading the customer engagement lifecycle, managing pre-sales processes, and ensuring project delivery and customer satisfaction. This role will provide leadership within the NTT Data Business Solutions (NDBS) customer engagement lifecycle. In this capacity, the Senior Director, Customer Engagements is responsible for managing the pre-sales engagement process with services prospects, project delivery and customer satisfaction to NDBS clients. The Senior Director, Customer Engagements is responsible for playing ‘General Contractor’ role to collaborate between all the practices within NDBS during pre-sales and delivery phases and be a single point of contact for the customer at NDBS. Strong account management skills are required. This role will carry 35%-50% utilization target.