Senior Desktop Support Specialist, Robert Half

Robert Half

Location:
United States, Lafayette

Category:
IT - Administration

Contract Type:
Employment contract, Contract work

Salary:

Not provided

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Job Description:

We are seeking an experienced and skilled Senior Desktop Support Specialist to join our IT team in the Lafayette area. The ideal candidate will have over 3 years of hands-on experience in IT support with advanced proficiency in Identity Access Management (IAM), networking, and both cloud and on-premises server environments. This role requires a strong technical skill set, excellent problem-solving abilities, and the ability to effectively collaborate with different teams to deliver best-in-class IT support services.

Job Responsibility:

Provide Level 2 and Level 3 technical support for complex hardware, software, and systems issues across the organization
Manage and troubleshoot advanced IAM systems, including user account creation, role management, and security policies for various platforms
Diagnose and resolve network-related issues, including LAN/WAN connectivity, DNS, DHCP, TCP/IP troubleshooting, and firewall configurations
Support and maintain cloud infrastructures (e.g., Microsoft Azure, AWS) and on-prem servers (e.g., VMware, Windows Server), including monitoring, troubleshooting, and patch management
Handle advanced Active Directory functions such as group policy configurations, domain controller support, and user authentication troubleshooting
Investigate and resolve issues related to enterprise email systems, including login, delivery, and configuration issues with platforms like Microsoft 365 or Exchange
Resolve and manage technical support cases using a ticketing system (e.g., ServiceNow, Zendesk), ensuring timely resolution and compliance with SLAs
Create and maintain up-to-date documentation for processes, troubleshooting guides, best practices, and technical resources
Work with cross-functional IT teams to manage escalation paths, and coordinate solutions for issues affecting multiple departments
Perform regular system audits, patches, updates, and monitoring to ensure the stability and security of infrastructure and tools.

Requirements:

3+ years of experience in IT support or a similar role
Proficiency in Identity Access Management (IAM), including advanced user account lifecycle management
Advanced understanding of networking concepts such as TCP/IP, DNS, DHCP, and firewall configurations
Hands-on experience with cloud platforms (e.g., Microsoft Azure, AWS) and on-premises server environments (e.g., Windows Server, VMware)
Expert-level knowledge of Active Directory, including group policy, domain controllers, and permissions management
Experience with troubleshooting email platforms like Microsoft 365 and Exchange in an enterprise setting
Familiarity with ticketing systems (e.g., ServiceNow, Jira, Zendesk) for tracking and resolving support requests
Strong interpersonal and communication skills with the ability to convey technical concepts to non-technical stakeholders
Self-motivated with excellent organizational and time management skills.

Nice to have:

Networking certifications such as Cisco CCNA or CompTIA Network+
Cloud certifications (e.g., Microsoft Azure Administrator, AWS Solutions Architect)
Experience implementing security best practices within IAM systems and network infrastructures
Familiarity with ITIL principles and frameworks.

What we offer:

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan.

Additional Information:

Job Posted:
June 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Senior Desktop Support Specialist