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Made Tech wants to positively impact the country's future by using technology to improve society. We believe being design-led can create positive outcomes in the public sector through critical services enabled by technology. We've built a community of designers and researchers to support the public sector's growing demand for a design-led approach to service delivery. Senior Designers at Made Tech are senior specialists in their design discipline(s). In this case, we're looking for a well-rounded, expert practitioner across a range of design disciplines, including UX Design, Interaction Design, Product Design, and Service Design who is also able to coach and mentor other designers within the Interaction and Service Design discipline at Made Tech. Success in this role means working as an expert practitioner to deliver positive outcomes.
Job Responsibility:
Hands-on design to assure successful design and delivery of public services through technology
Act as subject matter expert, facilitating design process and communicating design decisions
Take active role in Service and Interaction Design community, leading on developing and sharing good practice
Actively support retention, hiring, and team quality
Mentor and coach within design community
Contribute to overall design outcomes of engagement
Enable and hold others to account for producing high quality outputs
Make decisions which impact success of assigned work
Actively look to deliver positive outcome
Give feedback often
Comfortable having difficult conversation
Requirements:
Senior specialist in design discipline(s)
Expert practitioner across UX Design, Interaction Design, Product Design, and Service Design
Able to coach and mentor other designers
Able to develop new and novel approaches to highly complex design challenges based on fundamental design principles
Expert practitioner in leading design tools including Figma, GOV.UK prototyping kit, Adobe InDesign
Able to coach and mentor others and define interaction and service design standards
Influences organisation, clients, partners and peers on contribution of interaction and service design
Develop wide breadth of knowledge across industry or business
Take initiative and fully responsible for own outcomes
Work often self-initiated
Able to define approach from first principles and propose alternative ways to deliver
Fully responsible for meeting objectives on engagement
Understand relationship between interaction and service design, other disciplines, and wider client organisational requirements
Define what 'good' design looks like on engagement
Establish milestones and have significant role in assignment of tasks
Support client collaboration throughout all stages of work
Ensure users' needs are met consistently
Comfortable owning a problem
Have growth mindset
Candid-but-kind communicators
Create shared understanding of problems to solve and ideas to test
Make things real through storytelling and uncovering the 'why'
Caring about design enough to make sure everyone can use public services
Make use of Made Tech playbooks
Make public services simple to explain, understand, and use
Introduce good habits for sharing and improving design work into teams
Support hiring and onboarding of designers
Help define Made Tech design principles
Represent and advocate for user-centred design
Build relationships with clients
Support commercial team to win new work
Contribute to marketing materials
Required to undertake SC clearance
What we offer:
Flexible benefit platform including Smart Tech scheme
Cycle to work scheme
Individual benefits allowance for Health care cash plan or Pension plan
Optional social and wellbeing calendar of events
30 days of paid annual leave plus bank holidays
Flexible Working Hours
Flexible Parental Leave
Part time remote working
Paid counselling as well as financial and legal advice
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