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As a Senior Deployment Engineer, you will serve as the strategic technical bridge between Karat and its clients. Leveraging your technical expertise and consultative skills, you will ensure clients maximize value from Karat's interview platform throughout their entire partnership journey. Working closely with our interview content team and data engineers, you'll analyze performance metrics, develop tailored proposals, and strengthen client relationships to ensure they consistently meet their hiring goals through our fair, predictive, and enjoyable interview process. This role will require up to 20% travel for strategic face-to-face meetings with enterprise prospects and industry events. Working hours will predominantly be IST with required internal meetings that align with timezones in the U.S.
Job Responsibility:
Serve as the principal technical advisor to enterprise clients, establishing yourself as the authoritative voice on Karat's solutions and building high-level trust relationships
Partner with Software Engineers globally to thoroughly analyze their hiring processes and performance requirements
ensure precise solution alignment and Karat product delivery as the lead technical expert in Customer Operations and GTM
Work strategically with the Company's GTM team throughout the entire customer lifecycle, including: Presenting Karat's technical solution to prospects as the subject matter expert, Architecting and implementing the initial Karat interview framework for each new enterprise client, Conducting regular strategic reviews with customers to ensure alignment with business objectives and optimal performance, Designing and delivering executive-level training sessions for client stakeholders
Analyze complex performance data and calibrate assessment metrics in collaboration with Karat’s Content and Data teams
translate findings into actionable strategic recommendations that strengthen client partnerships
Drive continuous improvement of the Customer Operations and GTM teams' internal processes by identifying innovative opportunities to deliver additional value to our enterprise clients
Requirements:
7+ years of professional work experience in one of the following: Strategic technical account management, client success engineering, or solutions/deployment engineering
SaaS/technical/financial services consulting with a focus on technical implementation
Demonstrated success as a strategic advisor during client onboarding
able to build trusted rapport, make thoughtful recommendations, and guide clients through complex implementation processes
Experience directly engaging with C-Suite executives in a client-facing capacity
Strong working knowledge of SQL (will be tested)
Client-facing experience with technical customers required
This position is only available to candidates residing in Bengaluru (formerly known as Bangalore), Hyderabad, or Pune
Applicants, please note: submissions not 100% in English will not be considered