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In this role, you will be responsible for coordinating and executing individual rights requests (IRR) in accordance with global privacy regulations, including GDPR, CCPA/CPRA, and other applicable frameworks. The role ensures timely and compliant responses to data subjects exercising their privacy rights, including access, correction, deletion, restriction, and portability. You will collaborate closely with legal, technology, and data governance functions to manage requests end-to-end, maintain evidence of compliance, and continuously improve operational efficiency.
Job Responsibility:
Manage intake, validation, and processing of IRRs, ensuring accuracy and adherence to regulatory timelines
Ensure the completion of the identity verification process and assess complexity of each request
coordinate with business units and data owners to retrieve and validate relevant data
Review and redact responsive data prior to disclosure, ensuring compliance with legal exemptions and internal data handling policies
Maintain centralized tracking and audit records for all requests, documenting decisions, communications, and actions
Partner with Legal, Privacy, and Information Security teams to interpret obligations and apply consistent decision criteria
Use privacy management platforms for workflow, evidence, and reporting
Identify opportunities for automation and process optimization, including templated responses, SLA monitoring, and cross-tool integration
Support regulatory inquiries, internal audits, and 2LoD reviews by providing metrics and documentation
Assist with preparation of performance metrics and trends on request types, completion time, and compliance rates
Requirements:
Extensive experience in privacy operations, compliance, or information governance, preferably in a financial services environment
Strong understanding of data protection regulations (GDPR, CCPA/CPRA, GLBA, etc.)
Demonstrated ability to work cross-functionally and manage complex data discovery efforts
Communicates effectively, develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
able to drive consensus, and influence relationships at all levels
Collaborates effectively by building partnerships and working well with others to meet shared objectives
Strong negotiation, influencing and stakeholder management skills across a variety of stakeholders at different levels
Optimizes work processes by balancing effective / efficient processes with a focus on continuous improvement. Demonstrates ability to balance between understanding the “big picture” while paying close attention to detail
Up-to-date understanding of key data privacy risk and control concepts, tools and trends
Certifications such as CIPP/E, CIPP/US, or CIPM preferred
Bachelor's/University degree or equivalent experience
What we offer:
27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources