Senior Data Center Technician

• Complies with Data Center business unit policies, procedures, and deadlines
• Provides guidance to other technicians on changes to processes and procedures
• Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type independently
• Demonstrates expertise in and participates in providing guidance on standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment
• Reinforces a positive and effective team environment
• May conduct, assists in conducting, and/or participates in daily safety briefings
• Completes required Environmental & Health Safety (EHS) training
• Completes required security and data management training
• Completes required training aligned to job focus areas and workloads
• Maintains an awareness of Key Performance Indicators (KPIs)
• Escalates and/or seeks guidance from experienced technicians or direct-line management regarding client interactions
• Develops a comprehensive understanding of cross-functional Data Center processes
• Applies advanced diagnostics and troubleshooting expertise
• Performs discrete quality control activities and assessment of work
• Provides guidance to less experienced technicians
• Prepares, stages, sets up, and performs basic startups and shutdowns for hardware
• Directly performs decommissions, simple changes, complex changes and refreshes of infrastructure cabling, network, storage, and server equipment
• Follows procedures to immediately communicate, report, and escalate data center technical or safety related incidents

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years experience supporting IT equipment or related technology OR equivalent experience
• Ability to meet Microsoft, customer and/or government security screening requirements
• Microsoft Cloud Background Check

• Associate's degree in Computer Science or related field and/or equivalent work experience AND 5+ years experience supporting IT equipment or related technology OR equivalent experience
• 2+ years experience working in a production, mission-critical 24x7x365 datacenter environment
• Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications

Training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications