Senior Data Center IT Support Technician Job at Microsoft Corporation (West Des Moines)

Senior Technical Project Manager - Critical Environments

The Regional Sr, Technical Manager is a critical role focused on ensuring the su...

Location

United States , Atlanta, GA; Boston, MA; Chicago, IL; Columbus, OH; Dallas, TX; New York, NY; Phoenix, AZ; Washington, DC

Salary:

160000.00 - 180000.00 USD / Year

JLL

Expiration Date

Until further notice

Requirements

10 to 15 years in responsible charge of Tier 2, 3 or 4 Data Center(s) or mission critical environment
Bachelor's degree (B.S.) in Electrical or Mechanical Engineering from four-year College or University preferred
or 10 to 15 years related technical experience and/or training
or equivalent combination of education and experience
Demonstrate expertise in MEP systems, including design coordination and field implementation
Ability to review, interpret and challenge engineering designs
Candidates must be authorized to work in the United States without sponsorship

Job Responsibility

Technical Oversight and Quality Assurance: Review of scope of works, assist in the development of how to execute data center projects
Review engineering, design implementation plans and project drawings
Perform regular quality checks
Provide expert advice and guidance on troubleshooting
Develop and implement the best practices for Technical Project Delivery
Means and Methods Review: Develop, Analyze and evaluate proposed construction
Define and recommend optimal installation techniques
Ensure proper installation and protection of critical OSP components
Bid and Resource Management: Participate in the bid process for data center construction projects
Provide expert recommendations on the selection of resources, equipment, and materials

What we offer

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

Fulltime

Data Center Services Assistant Director

With guidance from the Data Center Director and as a senior member of the Univer...

Location

United States of America , Rochester

Salary:

108483.00 - 162725.00 USD / Year

University of Rochester

Expiration Date

Until further notice

Requirements

Bachelor’s degree in related field and/or equivalent Military/Trade School and/or equivalent work experience PREFERRED
5~7 years of relevant experience, including 2 years’ experience in managing technical teams or equivalent combination of education and experience REQUIRED
Familiarity with various IT and Facilities Systems, Management/Monitoring tools. Required

Job Responsibility

Manages Data Center Operational activities
Takes the lead in recruiting new staff, training and supervises daily operations
Oversees Data Center Manager as well as team of Data Center Technicians in a 24/7 environment
Informs, communicates and enforces administrative policies and procedures, priorities and methods
Establishes operational plans and projects for the various functions of the Data Center to ensure that the activities assigned are completed in the most effective and timely manner
Manages personnel, manages and/or assigns temporary team resources at a level that ensures all service level agreements are met
Performs team assessments and performance evaluations
Provides for the continuous availability of operational support for all platforms in accordance with the institution’s needs
Supports after-hours Level 1 and Level 2 Help Desk customer service
Reviews and approves all IT activities that could impact user services

Fulltime

Senior Data Center Technician

Under the general direction of the Lead, Data Center Operations, the Senior Data...

Location

United States , Reno

Salary:

71000.00 - 80000.00 USD / Year

Trace3

Expiration Date

Until further notice

Requirements

At least six years’ experience in a technical or data center support role
High School diploma required
Ability to travel domestically up to 85% - 90% of the time
CompTIA A+, BICSI, or similar certification preferred
The following certifications are highly desirable: Hadoop, Dell, NetApp, EMC, Cisco, F5, and HP
Experience working with various networking hardware, such as multiplexers, routers, and switches
Experience creating SOP’s, templates, best practices,s and providing training
Manage solutions to objectives and metrics
Proficient knowledge of common network protocols such as TCP/IP
Proven experience with fault isolation and troubleshooting networks and computers, including LAN, WAN, and servers

Job Responsibility

Perform analysis and consulting of customers' IT infrastructure hardware in production
perform a walkthrough with the customer to determine the ability to deliver the project
Perform structure cabling assessments and provide recommendations
Install and manage structured cabling infrastructure projects
Elicit Data Center infrastructure requirements from clients
Install, terminate, test, and label all cross-connects (copper and fiber) in the data center in accordance with the company's best practices
Support the day-to-day operations of the data center and execute medium to large projects
Troubleshoot physical problems and address issues
Move and install shelves, power strips, rails, cable management, servers, switches, and other equipment with requirements
Develop Data Center infrastructure designs

What we offer

Comprehensive medical, dental and vision plans for you and your dependents
401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
Competitive Compensation
Training and development programs
Major offices stocked with snacks and beverages
Collaborative and cool culture
Work-life balance and generous paid time off

Fulltime

Senior Data Center Technician

As a Microsoft Senior Data Center Technician (SDCT), you will demonstrate expert...

Location

United States , Richmond

Salary:

33.46 - 55.67 USD / Hour

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years experience supporting IT equipment or related technology OR equivalent experience
Associate's degree in Computer Science or related field and/or equivalent work experience AND 5+ years experience supporting IT equipment or related technology OR equivalent experience
2+ years experience working in a production, mission-critical 24x7x365 datacenter environment
Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications

Job Responsibility

Demonstrates expertise in and participates in providing guidance on standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment while proactively prioritizing security considerations
Maintains expertise with the functions of, and participates in providing guidance on the interactions between cabling infrastructure, network, server, and storage equipment
Provides guidance to other technicians on changes to processes and procedures
Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type independently
Provides guidance and/or assists less experienced technicians with complex tickets or tasks
Complies with Data Center business unit policies, procedures, and deadlines
Reinforces a positive and effective team environment by sharing information and best practices with other shifts/technician teams
May conduct, assists in conducting, and/or participates in daily safety briefings
Completes required Environmental & Health Safety (EHS) training
Completes required security and data management training while complying with security and data management procedures/policies

What we offer

Trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications
Additional benefits and pay information available via provided link

Fulltime

Senior Data Center Technician

As a Microsoft Senior Data Center Technician (SDCT), you will demonstrate expert...

Location

United States , San Antonio

Salary:

33.46 - 55.67 USD / Hour

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years experience supporting IT equipment or related technology OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check

Job Responsibility

Demonstrates expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment
Provides input for suggested modifications to processes and procedures
Provides guidance to other technicians
Performs a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services
May be asked to go on business travel to support other metros periodically, 0-25% of the time
Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays
Complies with Data Center business unit policies, procedures, and deadlines
Provides guidance to other technicians on changes to processes and procedures
Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs)
Demonstrates expertise in and participates in providing guidance on standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment

What we offer

Training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications

Fulltime

Senior Data Center Technician

As a Microsoft Senior Data Center Technician (DCT), you will demonstrate experti...

Location

United States , Goodyear

Salary:

33.46 - 55.67 USD / Hour

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years experience supporting IT equipment or related technology OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check

Job Responsibility

Complies with Data Center business unit policies, procedures, and deadlines
Provides guidance to other technicians on changes to processes and procedures
Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type independently
Demonstrates expertise in and participates in providing guidance on standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment
Reinforces a positive and effective team environment
May conduct, assists in conducting, and/or participates in daily safety briefings
Completes required Environmental & Health Safety (EHS) training
Completes required security and data management training
Completes required training aligned to job focus areas and workloads
Maintains an awareness of Key Performance Indicators (KPIs)

What we offer

Training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications

Fulltime

Senior Data Center Technician

As a Senior Data Center Technician, you will demonstrate expertise in standard p...

Location

United States , Manassas

Salary:

33.46 - 55.67 USD / Hour

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years experience supporting IT equipment or related technology
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check
Citizenship verification
Verification of citizenship due to citizenship-based legal restrictions

Job Responsibility

Complies with Data Center business unit policies, procedures, and deadlines
Provides guidance to other technicians on changes to processes and procedures
Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs)
Demonstrates expertise in and participates in providing guidance on standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment
Reinforces a positive and effective team environment
May conduct, assists in conducting, and/or participates in daily safety briefings
Completes required Environmental & Health Safety (EHS) training
Completes required security and data management training
Completes required training aligned to job focus areas and workloads
Maintains an awareness of Key Performance Indicators (KPIs)

What we offer

Training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications

Fulltime

Senior Data Center Inventory & Asset Technician

As a Microsoft Senior Data Center Inventory & Asset Technician (DIAT), you will ...

Location

Canada , Greater Toronto

Salary:

65000.00 - 102600.00 CAD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High School Diploma AND 2+ years experience in warehouse/supply chain in an information technology (IT) environment, logistics, supply chain, inventory management, retail, or a related field OR equivalent experience
Ability to meet Microsoft, customer, and/or government security screening requirements
Microsoft Cloud Background Check
Reliability Status screening with the Government of Canada

Job Responsibility

Prioritize and assign ticketed work to technicians on the team
Provide guidance on inbound/outbound logistics tasks
Ensure inventory balances are accurate
Maintains a strong focus to optimize resources and improve quality
Manages schedule of Data Bearing Device (DBD) destruction
Provides technical support and task specific guidance to a team of technicians responsible for preparing and executing incoming/outgoing deliveries
Ensures teams maintain and perform steps required to keep the inventory balance accurate
Serves as subject matter expert and models compliance to less experienced team members
Creates execution plans with the goal to improve satisfaction and performance
Runs daily safety topic huddles

Fulltime

Senior Data Center IT Support Technician

Microsoft Corporation

Location:
United States , West Des Moines

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 17, 2026

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