Senior Customer Success Manager EMEA Jobs

Director, Customer Success - EMEA / ROW

The Director, Customer Success – EMEA/ROW will lead a high-performing regional t...

Location

Ireland , Dublin

Salary:

Not provided

Tines

Expiration Date

Until further notice

Requirements

10+ years of experience in customer success, account management, or a related function
At least 5 years in senior leadership roles
Proven experience scaling CS functions within high-growth, dynamic environments
Track record of leading distributed, cross-functional teams to exceed retention and growth targets
Deep understanding of SaaS business models, recurring revenue, and customer lifecycle management
Exceptional executive presence, influencing, and negotiation skills
Strong data-driven decision-making and analytical capabilities
Demonstrated success in change management and leading teams through transformation
Advantage in having experience in selling to technical stakeholders eg CISO, CIO and CTO

Job Responsibility

Recruit, develop, and retain top CSM and CSE talent across EMEA and ROW
Foster a high-performance culture focused on accountability, collaboration, and professional growth
Provide ongoing coaching, career development, and performance management
Define and execute the EMEA/ROW customer success strategy in alignment with global objectives
Drive customer outcomes including retention, upsell, cross-sell, and advocacy
Serve as an executive sponsor for strategic accounts and a senior escalation point for customer issues
Design and implement scalable processes, playbooks, and customer health frameworks to serve an expanding customer base
Champion technology adoption (CS platforms, analytics, and automation tools) to increase efficiency
Establish operational KPIs and governance to ensure consistency and quality of delivery
Partner closely with Sales to ensure seamless handoffs and growth opportunities

What we offer

Competitive salary
Startup equity & extended exercise window
Matching retirement plans
Home office setup
Private healthcare plans
25 days annual leave
Extra company holidays
Generous parental leave programs
Flexibility in how and where you work
Phone and home Internet allowance

Fulltime

Director of Customer Success, EMEA

We’re looking for a Director of Customer Success – EMEA to join our global team ...

Location

Israel , Tel Aviv

Salary:

Not provided

Cyera

Expiration Date

Until further notice

Requirements

5+ years of experience leading technical CS, TAM, or Professional Services teams, including experience managing multi-regional teams across EMEA
Served as a Head/Director of CS, or in a similar leadership role, within a B2B SaaS or cybersecurity organization
Strong technical support mindset, with the ability to guide teams through complex troubleshooting, root-cause analysis, and customer escalations
You are comfortable partnering directly with Support and Engineering to resolve critical issues, streamline escalation paths, and ensure a seamless, high-quality customer experience
Excel at building scalable processes, driving adoption, managing renewals, and leading change across complex environments
Thrive in a fast-paced, high-growth, and ambiguous startup environment, making decisions with clarity and confidence
Bring a strong technical orientation, with experience working alongside Product, Engineering, and Architecture teams
Fluent in Salesforce, BI tooling, customer analytics, and data-driven decision-making
A compelling communicator, capable of leading both executive-level business discussions and deep technical workshops
Willing and able to travel 25–50% to engage directly with customers and teams.

Job Responsibility

Lead and scale technical Customer Success teams across EMEA, shaping team structure, methodologies, and execution standards as Cyera expands globally
Develop and operationalize CS infrastructure—including customer journeys, playbooks, QBR frameworks, KPIs, and dashboards—to drive predictable outcomes and organizational alignment
ֿBuild and own a comprehensive renewals strategy covering process design, forecasting, workflows, timelines, and escalations to ensure timely renewals, reduced churn, and strong retention
Collaborate closely with CSEs, Account Managers, and cross-functional leaders to streamline renewals and remove operational friction
Act as a strategic partner to enterprise customers, deepening relationships, understanding business goals, identifying expansion opportunities, and driving measurable value throughout the lifecycle
Monitor customer health, usage patterns, adoption trends, and risk indicators
proactively address issues to prevent escalations and protect satisfaction
Lead cross-functional initiatives to resolve renewal challenges, enhance onboarding and training, optimize support processes, and improve operational efficiency across regions
Partner with Product, OCTO, Sales, SEs, Support, and Services to align priorities, influence roadmap decisions, and ensure seamless customer transitions
Oversee end-to-end CS operations, including onboarding, enablement, engagement, and documentation, implementing best practices and standard operating procedures

Fulltime

Senior Marketing Manager, EMEA

Duetto is seeking an experienced Senior Marketing Manager to support our go-to-m...

Location

Germany

Salary:

Not provided

Duetto

Expiration Date

Until further notice

Requirements

6+ years of experience in B2B SaaS software field marketing or a transferable marketing area
Experience in the hotel/hospitality industry is highly preferred
Experience in a range of marketing disciplines and delivery channels, including digital, design, social, partner, customer, product, and events
Expert project and budget management capabilities
Analytical and strategic with the ability to deliver localised marketing plans by region
Creative both in concepts and ideas, and in approach to business and project management
Highly organized
Excellent written and verbal communication skills
Solid track record of being able to manage communications across multiple stakeholders and at various levels in an organization
Team Player: You are highly collaborative and can lead across functions and in matrixed organizations

Job Responsibility

Own and lead the EMEA marketing plan in collaboration with Sales, the Growth Marketing team, and other key stakeholders
Lead the strategic execution of the EMEA marketing plan, partnering cross-functionally with global teams in events, digital, content, and creative to ensure seamless delivery of high-impact, integrated marketing programs
Oversee the strategy, promotion, and execution of all owned and third-party events in the EMEA region, ensuring alignment with regional goals and measurable business impact
Act as the senior marketing lead for the EMEA sales organization, ensuring tight alignment between marketing initiatives and regional revenue goals
Take control of the marketing mix within the region to blend leading-edge technology and go-to-market knowledge and expertise to craft compelling digital journeys, effective and highly targeted paid campaigns alongside high-impact field marketing initiatives
Own ongoing communication with EMEA sales leaders and teams, delivering clear visibility into marketing campaigns, performance metrics, and pipeline impact
Develop and operationalize scalable processes for repeatable sales and marketing initiatives such as webinars, customer events, and ABM campaigns, driving efficiency and consistency across the region
Establish and track campaign success metrics and evaluate marketing performance based on outcomes and pre-set KPIs against all marketing activities
Work across the team to gain a mastery of our target markets and lead the qualification criteria
Translate global marketing initiatives into projects that are relevant to EMEA markets

New

EMEA Employee Relations & HR Operations, Senior Manager

This position leads the Employee Relations (ER) and HR Ops function for the EMEA...

Location

Ireland , Dublin

Salary:

Not provided

AMD

Expiration Date

Until further notice

Requirements

Strong ER experience gained through increasingly responsible positions within Human Resources with a focus on employee relations and people management
Strong people leadership skills focused on coaching and collaboration
Experience leading complex projects and organizational change, driving operational excellence and improved employee experience
Exceptional verbal and written communication skills in English
Ability to prioritize work and navigate ambiguity in a high growth, fast paced matrix environment
Demonstrated ability to drive results through individual efforts and influencing others, without authority over them, including with HR and Business Leaders
Excellent customer service and relationship management skills with the ability to maintain a high degree of confidentiality, diplomacy, tact, and business acumen
Objective and trusted advisor
credible employee advocate with the ability to work on a global team and manage remote employees
Proficient in Microsoft tools, including Outlook, Word, Excel, PowerPoint, SharePoint

Job Responsibility

Provide regional leadership to the EMEA Employee Relations and HR operations team
Lead, manage and develop team to achieve annual goals and progress the strategic ER roadmap
Act as objective and trusted advisor for both employees and management across the region
Consult and provide training, advice, counsel, and resolution to employees and managers on a broad range of employee relations matters, including policy interpretation and application, local employment laws, conflict resolution, performance management, progressive discipline, reductions in force and other separations of employment
Conduct robust investigations into employee complaints and allegations of misconduct in a timely, fair, and balanced way
Identify and assess the scale and scope of alleged or confirmed conduct that is deemed inappropriate, impermissible, or unacceptable
Partner with legal counsel as needed
Leads and develop team to effectively handle employee relations issues and concerns, minimizing corporate risk and improving employee experience
Provide leadership and support to the HR Operations team to ensure operational excellence and labor compliance in all jurisdictions
Ensure local legal compliance in areas such as contract and personnel file management

Senior Manager of Global Training

We are looking for a Head of Training to bridge the gap between our HQ culture a...

Location

Spain , Barcelona

Salary:

Not provided

Yokoy

Expiration Date

Until further notice

Requirements

Proven experience managing training functions specifically for outsourced vendor networks
Experience with GDS (Amadeus, Sabre, Travelport) or complex logistics/booking platforms is highly preferred
Experience managing teams across APAC, EMEA, and the Americas
Comfortable building the plane while flying it, scrappy, digital-first, and agile
3-5 years of experience leading training across large-scale Customer Care teams
Demonstrated ability to build and develop high-performing, customer-centric teams
Excellent communication skills (verbal and written) in English

Job Responsibility

Training Strategy: manage the entire lifecycle of BPO agent readiness
Standardization at Scale: create and own the 'Perk Playbook'
GDS & Tech Mastery: oversee technical training on global distribution systems and Perk’s proprietary platforms
Data-Driven Learning: measure training success via CSAT, First Contact Resolution, Handle time and error rates
Rapid Deployment: lead rapid-response training updates for new features, processes, or guidance

What we offer

Competitive compensation and equity ownership
Generous allocation of vacation days plus public holidays
Choice of private healthcare or a gym allowance
Life Insurance
Perk events including annual summer party
Access to 12x therapy and 12x coaching sessions via Spring Health
Flexible compensation plan
17 weeks’ paid parental leave during child’s first year
16 paid hours per year for volunteering
Up to 20 'Work from Anywhere' days per year

Fulltime

Senior Marketing Manager

Duetto is seeking an experienced Senior Marketing Manager to support our go-to-m...

Location

Spain

Salary:

Not provided

Duetto

Expiration Date

Until further notice

Requirements

6+ years of experience in B2B SaaS software field marketing or a transferable marketing area
Experience in the hotel/hospitality industry is highly preferred
Experience in a range of marketing disciplines and delivery channels, including digital, design, social, partner, customer, product, and events
Expert project and budget management capabilities
Analytical and strategic with the ability to deliver localised marketing plans by region
Creative both in concepts and ideas, and in approach to business and project management
Highly organized
Excellent written and verbal communication skills
Solid track record of being able to manage communications across multiple stakeholders and at various levels in an organization
Team Player: You are highly collaborative and can lead across functions and in matrixed organizations

Job Responsibility

Own and lead the EMEA marketing plan in collaboration with Sales, the Growth Marketing team, and other key stakeholders
Lead the strategic execution of the EMEA marketing plan, partnering cross-functionally with global teams in events, digital, content, and creative to ensure seamless delivery of high-impact, integrated marketing programs
Oversee the strategy, promotion, and execution of all owned and third-party events in the EMEA region, ensuring alignment with regional goals and measurable business impact
Act as the senior marketing lead for the EMEA sales organization, ensuring tight alignment between marketing initiatives and regional revenue goals
Take control of the marketing mix within the region to blend leading-edge technology and go-to-market knowledge and expertise to craft compelling digital journeys, effective and highly targeted paid campaigns alongside high-impact field marketing initiatives
Own ongoing communication with EMEA sales leaders and teams, delivering clear visibility into marketing campaigns, performance metrics, and pipeline impact
Develop and operationalize scalable processes for repeatable sales and marketing initiatives such as webinars, customer events, and ABM campaigns, driving efficiency and consistency across the region
Establish and track campaign success metrics and evaluate marketing performance based on outcomes and pre-set KPIs against all marketing activities
Work across the team to gain a mastery of our target markets and lead the qualification criteria
Translate global marketing initiatives into projects that are relevant to EMEA markets

Senior Marketing Manager

Duetto is seeking an experienced Senior Marketing Manager to support our go-to-m...

Location

United Kingdom

Salary:

Not provided

Duetto

Expiration Date

Until further notice

Requirements

6+ years of experience in B2B SaaS software field marketing or a transferable marketing area
Experience in the hotel/hospitality industry is highly preferred
Experience in a range of marketing disciplines and delivery channels, including digital, design, social, partner, customer, product, and events
Expert project and budget management capabilities
Analytical and strategic with the ability to deliver localised marketing plans by region
Creative both in concepts and ideas, and in approach to business and project management
Highly organized
Excellent written and verbal communication skills
Solid track record of being able to manage communications across multiple stakeholders and at various levels in an organization
Team Player: You are highly collaborative and can lead across functions and in matrixed organizations

Job Responsibility

Own and lead the EMEA marketing plan in collaboration with Sales, the Growth Marketing team, and other key stakeholders
Lead the strategic execution of the EMEA marketing plan, partnering cross-functionally with global teams in events, digital, content, and creative to ensure seamless delivery of high-impact, integrated marketing programs
Oversee the strategy, promotion, and execution of all owned and third-party events in the EMEA region, ensuring alignment with regional goals and measurable business impact
Act as the senior marketing lead for the EMEA sales organization, ensuring tight alignment between marketing initiatives and regional revenue goals
Take control of the marketing mix within the region to blend leading-edge technology and go-to-market knowledge and expertise to craft compelling digital journeys, effective and highly targeted paid campaigns alongside high-impact field marketing initiatives
Own ongoing communication with EMEA sales leaders and teams, delivering clear visibility into marketing campaigns, performance metrics, and pipeline impact
Develop and operationalize scalable processes for repeatable sales and marketing initiatives such as webinars, customer events, and ABM campaigns, driving efficiency and consistency across the region
Establish and track campaign success metrics and evaluate marketing performance based on outcomes and pre-set KPIs against all marketing activities
Work across the team to gain a mastery of our target markets and lead the qualification criteria
Translate global marketing initiatives into projects that are relevant to EMEA markets

Senior Marketing Manager

Duetto is seeking an experienced Senior Marketing Manager to support our go-to-m...

Location

Salary:

Not provided

Duetto

Expiration Date

Until further notice

Requirements

6+ years of experience in B2B SaaS software field marketing or a transferable marketing area
Experience in the hotel/hospitality industry is highly preferred
Experience in a range of marketing disciplines and delivery channels, including digital, design, social, partner, customer, product, and events
Expert project and budget management capabilities
Analytical and strategic with the ability to deliver localised marketing plans by region
Creative both in concepts and ideas, and in approach to business and project management
Highly organized
Excellent written and verbal communication skills
Solid track record of being able to manage communications across multiple stakeholders and at various levels in an organization
Team Player: You are highly collaborative and can lead across functions and in matrixed organizations

Job Responsibility

Own and lead the EMEA marketing plan in collaboration with Sales, the Growth Marketing team, and other key stakeholders
Lead the strategic execution of the EMEA marketing plan, partnering cross-functionally with global teams in events, digital, content, and creative to ensure seamless delivery of high-impact, integrated marketing programs
Oversee the strategy, promotion, and execution of all owned and third-party events in the EMEA region, ensuring alignment with regional goals and measurable business impact
Act as the senior marketing lead for the EMEA sales organization, ensuring tight alignment between marketing initiatives and regional revenue goals
Take control of the marketing mix within the region to blend leading-edge technology and go-to-market knowledge and expertise to craft compelling digital journeys, effective and highly targeted paid campaigns alongside high-impact field marketing initiatives
Own ongoing communication with EMEA sales leaders and teams, delivering clear visibility into marketing campaigns, performance metrics, and pipeline impact
Develop and operationalize scalable processes for repeatable sales and marketing initiatives such as webinars, customer events, and ABM campaigns, driving efficiency and consistency across the region
Establish and track campaign success metrics and evaluate marketing performance based on outcomes and pre-set KPIs against all marketing activities
Work across the team to gain a mastery of our target markets and lead the qualification criteria
Translate global marketing initiatives into projects that are relevant to EMEA markets

Senior Customer Success Manager EMEA

Bambuser

Location:
Spain, Barcelona

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 06, 2025

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