Senior Customer Success Leader, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
United States, Durham

Category:
Customer Service

Contract Type:
Employment contract

Salary:

130500.00 - 300000.00 USD / Year

Save Job

Apply Position

Job Description:

The Senior Customer Success Leader will manage a large and diverse set of service products or solutions, define strategic directions, and oversee performance metrics for multiple business segments. This position involves fostering relationships across various organizational groups and providing thought leadership for transformational initiatives. The role also includes staff management, coaching, and fostering a high-performance working environment.

Job Responsibility:

Responsible for the overall business success of a large and diverse set of service products or solutions, technologies, and/or business segments that represents a sizeable portion of the overall business
Defines strategic direction and plans for service business, monitors business performance and implements corrections as well as cost reductions and incremental growth actions
Manages and monitors performance of product and service business metrics (e.g., attach, penetration, revenue, TCE)
delivers recovery or action plans for exception issues
Creating and foster a mutually beneficial relationship with Product Business Groups, Alliance partners, Services functional and support teams, and Regional Business Development Manager, Sales, Solution Partners Organization, and delivery functions
Leads key initiatives on behalf of functional and senior management
Provides thought leadership and program management for initiatives that significantly change the business portfolio, selling motions, competitive advantages, and/or business models
Assigns responsibilities, provides direction, leadership, and coaching, removes barriers as needed to enable direct reports to execute their roles and achieve objectives and goals
Creates a working environment that is conducive to individual growth, high performance, is challenging and rewarding
Achieves diversity and other HR goals
Acts as mentor to individual contributors in other teams and for Manager I level
May participate in initiatives to improve effective development and utilization of company human capital (e.g. develop rotational programs, re-skilling programs, etc.)

Requirements:

Typically 12+ years to demonstrate mastery of Service Business Management
Established management background of high level individual contributors (people management)
Typically first level and advanced level university degree
Excellent market knowledge
Need broad knowledge competitive market dynamics, business models, business strategies and processes
Demonstrate broad knowledge of corporate organization and policies, and cross functional roles and objectives
Strong skills in management of people and business relationships, knowledge in organizational design and planning, problem solving, managing individual and team productivity and dynamics, and excellent communication, and negotiation and influencing skills in cross-functional teams
Must have a solid understanding of business management principles, financial expertise and strategic planning methods
Recognized as authority in their area of expertise
Demonstrated ability to provide thought leadership and drive change across functions
Very strong leadership, people and business management skills
More frequent influence at cross-functionally and on executive level

What we offer:

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Additional Information:

Job Posted:
May 03, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Senior Customer Success Leader