Senior Customer Experience Manager Jobs

New

Senior Customer Manager

A fantastic opportunity has arisen for an experienced Account Manager to join a ...

Location

United Kingdom , Hertfordshire

Salary:

45000.00 - 65000.00 GBP / Year

The People Co.

Expiration Date

Until further notice

Requirements

Demonstrable account management or customer success skills
Proven commercial track record with strong financial acumen
Excellent communication, influencing and presentation abilities
Strong planning skills with exceptional attention to detail
FMCG industry experience and strong B2B sales background
Ability to build new relationships and nurture existing ones
Comfortable working in a high-performance, customer-focused environment
Adaptability, curiosity and a growth mindset
Understanding of how insights are used by retailers and manufacturers
Must hold right to work in the UK

Job Responsibility

Manage and grow a portfolio of established customers
Deliver agreed renewal and revenue targets
Identify and convert new business and consulting opportunities
Provide accurate sales projections and pipeline management
Present services via online demos and in-person meetings
Offer regular customer support and ensure ongoing engagement
Share customer feedback to support product and service improvements
Build strong collaborative relationships across internal teams
Maintain high standards of CRM usage and account documentation

What we offer

Bonus scheme
Flexible holiday options
Healthy work-life balance
Supportive organisation
Hybrid working model
Empowers you to manage your time effectively

Fulltime

New

Senior Building Experience Manager

As a Senior Building Experience Manager, you’ll be responsible for directly mana...

Location

United States , New York City

Salary:

90000.00 - 120000.00 USD / Year

Industrious

Expiration Date

Until further notice

Requirements

Experience in directly managing a dynamic tenant experience program for owners of large office assets
Experience overseeing physical amenity spaces, tenant programming, building communications, marketing and sales, service culture, and team management
Ability to create engaging workplace experiences and operational skills to run them seamlessly
Enjoy being a connector who pulls together community, F&B, fitness, events, and arrival into one seamless experience
Thrive on leading teams, coaching talent, and setting service standards
Energized by variety in daily tasks
See hospitality as a strategy that drives community, culture, and building value
Take pride in making large, complex spaces feel warm, human, and easy to navigate
Ability to build strong bonds with occupiers and become an invaluable resource
Experience managing tenant experience and amenity budgets

Job Responsibility

Tenant Experience & General Management: Build strong bonds with occupiers
Ensure financial and engagement reporting are submitted on time
Monitor trends on an established cadence
Manage tenant experience and amenity budgets
Establish clear systems and procedures
Consistently identify ways to improve systems and processes
Provide assistance with new tenant move-ins, onboarding and in office services when asked
Assist marketing teams with ensuring collateral and experiences are per building brand identity standards
Assist leasing teams in highlighting the benefits of the building’s amenities
Deploy customer sentiment surveys such as NPS, CSAT and others

What we offer

Performance-related bonus pay up to 12% of base salary
Heavily subsidized healthcare plans
Generous paid time off
Long-term incentive program
Wellness programs
Professional development grants
401k plan

Fulltime

New

Senior Customer Success Manager

As a Senior Customer Success Manager on our Enterprise team, you will be a trust...

Location

United States , Atlanta

Salary:

100000.00 - 105000.00 USD / Year

Fullstory

Expiration Date

Until further notice

Requirements

4+ years of experience in customer success management, consulting, account management or a related field
Ability to analyze information, make connections, demonstrate deep-level thinking, and deliver expert advice via business reviews and customer engagements
Ability to collaborate with teams of all sizes while also being able to work independently as a self-starter
Proven experience building relationships across complex enterprise environments, including effective communication at the VP level and above
Excellent relationship-building skills, including the ability to grow and nurture relationships with internal stakeholders

Job Responsibility

Ensure Fullstory’s most strategic customers receive maximum value from their investment in our platform, utilizing key features that drive their intended business outcomes and documenting value & ROI delivered
Create a strong partnership with your Sales counterparts to build and nurture relationships across your customer base that lead to retention and expansion
Monitor overall customer usage data, health indicators, and renewal dates to prioritize your engagement
Leverage AI tools to analyze trends and identify at-risk customers, effectively creating and using playbooks as powerful tools to drive desired outcomes
Serve as a customer advocate to Fullstory’s internal teams, adeptly mobilizing internal resources across the business as needed to deliver on customer goals

What we offer

Flexibility and Connection
Benefits
Learning opportunities
Productivity support
Team Collaboration
Paid parental leave
Bereavement leave, including miscarriage/pregnancy loss

Fulltime

New

Senior Manager Customer Success

We are looking for a highly motivated and entrepreneurial Senior Manager, Custom...

Location

United States

Salary:

120000.00 - 150000.00 USD / Year

EarnIn

Expiration Date

Until further notice

Requirements

5+ years of strong customer success or partner management experience, preferably in fintech, HR tech, or SaaS environments
Demonstrated success managing enterprise or mid-market relationships that drive measurable adoption and business outcomes
Excellent communication, relationship-building, and storytelling skills
Comfort with ambiguity and a bias toward action—someone who can build and execute with limited resourcing or defined processes
Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into clear recommendations
Experience wearing multiple hats, including success, light marketing, and growth enablement
Proven ability to work cross-functionally and influence outcomes across product, marketing, and operations
Strong organizational and prioritization skills
Bachelor’s degree required
MBA or advanced degree a plus

Job Responsibility

Manage and Grow Partner Relationships: Own and manage EarnIn’s B2B portfolio of existing Employer partners, ensuring high levels of satisfaction, adoption, and measurable partner value
Identify opportunities to expand EarnIn usage within existing partners through new product adoption, engagement campaigns, and cross-functional collaboration
Act as a trusted advisor to HR, Benefits, and Payroll leaders, helping them improve employee financial wellness through EarnIn
Drive Growth and Adoption: Act as the voice of the partner, gathering insights and advocating for their needs with Product, Operations, and Marketing teams
Drive marketing initiatives within existing portfolio companies to boost EarnIn awareness and usage
Support monthly and quarterly business reviews with partners and develop success stories that highlight EarnIn’s value
Drive the growth of the business by engaging with prospective partners
Build for Scale: Contribute to the evolution of our customer success playbooks, tools, and metrics to create scalable, repeatable engagement models
Collaborate with Finance, Product, and Data teams to track partner performance, forecast adoption trends, and identify opportunities for improvement
Operate with a hands-on, experimental mindset, testing new strategies to drive usage and retention, then standardizing what works into replicable processes

What we offer

equity
benefits

Fulltime

New

Senior Customer Success Manager

Are you an experienced Customer Success professional ready to lead, inspire, and...

Location

United Kingdom , London

Salary:

Not provided

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

Proven experience in Customer Success, Account Management, or Client Services, ideally within an MSP, IT services, or cloud environment
Strong commercial acumen, with a track record in renewals, upselling, and cross-selling
Excellent communication, relationship-building, and stakeholder management skills
Ability to manage multiple accounts and priorities in a fast-paced environment
Experience mentoring or coaching customer success professionals, especially across remote or international teams
Familiarity with CRM or PSA platforms (e.g. HubSpot, Halo)
Knowledge of cybersecurity, managed services, cloud technologies, and ITIL best practices

Job Responsibility

Take ownership of a portfolio of strategic UK-based managed service clients, driving satisfaction, retention, and growth
Serve as a trusted advisor, aligning services to client business goals and identifying opportunities for innovation
Provide leadership and commercial guidance to a team of Customer Success Managers based overseas
Drive renewals, upsells, and cross-sells, particularly across managed security and cloud services
Lead client engagement through proactive check-ins, strategic reviews, and relationship development
Partner with internal technical, new business, and operations teams to ensure seamless delivery
Monitor account health and client feedback to identify risks and opportunities for expansion
Support the onboarding of new clients to ensure smooth adoption and integration of services
Act as an escalation point for client concerns, providing clear communication and swift resolution

What we offer

up to £15,000 performance-based bonus

Fulltime

New

Programme Manager – Customer Experience

We are looking for a Programme Manager to join the Customer Experience Programme...

Location

United Kingdom , London

Salary:

Not provided

DELIVER

Expiration Date

Until further notice

Requirements

proven experience delivering multi-stakeholder or cross-functional projects or programmes, ideally in a fast-paced operational or customer-facing environment
Strong organisational skills, with the ability to manage detailed plans, track risks, and drive execution against timelines
structured thinker able to break down problems, interpret data, and identify issues early
Comfortable working with data to support decision-making and to evaluate impact
clear communicator, able to present updates in a simple, structured way
Able to coordinate effectively across teams and influence without authority
comfortable working in an evolving environment, balancing multiple priorities and dealing with uncertainty
Strong team player who builds trust and works well with different functions and markets
awareness of customer operations, service environments, or similar operational contexts is a strong advantage
self-starter with a strong sense of ownership, able to take initiative and drive work forward with limited guidance

Job Responsibility

Manage the day-to-day delivery of defined workstreams or smaller programmes, ensuring clear plans, timelines, and coordination
Support senior programme managers on larger cross-functional initiatives, including planning, dependency management, and status tracking
Work closely with Product, Operations, Markets, Tech, Strategy, and Data Science teams to ensure alignment on scope, timelines, and responsibilities
Facilitate workshops, working sessions and stand-ups to maintain clarity and momentum
Support definition of success metrics and track progress against them
Gather insights and data to measure impact and ensure benefits are understood by stakeholders
Prepare and maintain project documentation such as plans, RAID logs, and progress updates
Provide accurate reporting to stakeholders, escalating risks and issues proactively
Coordinate key governance processes within the CX organisation, helping maintain clear operating rhythms and ensuring the right information flows to support decision-making
Support the intake process for change requests into Operations and Strategy, ensuring submissions are logged, assessed, and routed appropriately

What we offer

competitive and comprehensive compensation and benefits package
aim to pay every employee competitively for the role they are performing in their respective location
some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support
Up to 5% matched pension contributions
Some roles may be eligible for share awards
Free Deliveroo Plus: free delivery and access to special offers
Team lunches from the best local restaurants
25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
One day of paid leave per year to volunteer with a registered charity
Funded single cover healthcare on our core plan, with the option to add family members at own cost

Fulltime

New

Senior Customer Success Manager

We're looking for a Senior Customer Success Manager, with at least 4 years of ex...

Location

United States

Salary:

Not provided

ClientSuccess

Expiration Date

Until further notice

Requirements

At least 4 years of experience as a Customer Success Manager in a high-engagement environment
Proven experience managing a portfolio of 50-70 customers, with a strong track record of success
MUST have experience using a Customer Success Management Platform
Comprehensive experience with Customer Success best practices
Exceptional communication skills, with the ability to clearly articulate complex ideas and concepts
Strong follow-up skills, ensuring that customer needs and expectations are consistently met
Demonstrated project management experience, with the ability to lead and manage multiple projects simultaneously
Ability to work in a fast-paced, dynamic environment
Strong problem-solving skills, with a proactive and solutions-oriented mindset

Job Responsibility

Customer Management: Serve as the point of contact for a portfolio of 50-70 customers, ensuring their needs are met and value is continuously delivered
Customer Engagement: Develop and maintain strong, trusted relationships with customers, ensuring high engagement and satisfaction
Retention & Growth: Proactively identify opportunities for upselling and cross-selling, working closely with sales and product teams to drive customer growth
Project Management: Lead and manage ongoing projects, ensuring timelines and goals are met. Partner with the Director, Success Services to manage Onboarding and Renewals
Communication & Follow-Up: Maintain regular, proactive communication with customers, providing updates, gathering feedback, and addressing any concerns
Risk Management: Identify at-risk accounts and develop strategies to mitigate churn, ensuring customer retention
Customer Advocacy: Act as a customer advocate within ClientSuccess, providing insights to product and leadership teams to enhance our offerings
Reporting: Track and report on key customer success metrics, including customer health, satisfaction, and retention

What we offer

Competitive salary and benefits package
Opportunities for professional growth and development
A collaborative and supportive work environment
The chance to make a significant impact on our customers and our company

Fulltime

Senior Customer Success Manager

AutoRABIT was founded in 2015 to help organizations in regulated industries rega...

Location

United States

Salary:

120000.00 - 140000.00 USD / Year

AutoRABIT

Expiration Date

Until further notice

Requirements

Experience in a customer facing role involving complex technology with collaboration of senior stakeholders within the CTO organization
Experience managing F500 accounts
Familiarity with key engineering benchmarks (Ex - DORA) and the implications of these for development teams
Confident and engaging presentation skills
Ability to quickly grasp and distinctly explain technological and business concepts
Strong verbal & written communication skills
Collaborative, persistent and self-directed
Maintain a high level of professionalism, honesty, empathy, business, and technical acumen across customers and the industry
Familiarity with Salesforce Development Ecosystem
Proficiency using Salesforce, JIRA, GIT, & Zoho

Job Responsibility

Proactively manage a book of business to drive product adoption to ensure a healthy renewal
Where risks may exist, create an Action Plan to drive customers back on track
Partner with broader account teams (account executives, solution engineers, leaders) to achieve key targets (NRR, GRR, CSAT)
Enjoy problem solving to understand what your customer is looking to solve for, mapping solutions to the gaps and outlining the value against proposed solutions
Apply domain/technical knowledge of AutoRABIT, best practices, and customer insights to remove blockers and lead key resources, internally and externally, to proactively support customer’s success
Demonstrate the value customers are getting from the AutoRABIT suite through strategic customer engagements
Drive new opportunities within your book of business
Guide customers through significant service milestones such as upgrades, new releases, and new features
Partner with customer-facing account teams and executives (sales, support, professional services, engineering, and partners) on customer issues/projects

Fulltime

Senior Customer Experience Manager

Stuart

Location:
Poland, Warsaw

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 12, 2025

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Location:Poland, Warsaw

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:December 12, 2025

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Location:
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Category:
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Contract Type:
Not provided

Job Posted:
December 12, 2025