Senior Customer Care Engineer Job at PaxeraHealth

Principal Engineer - Advanced Customer Engineering

Senior level Advanced Customer Engineering (ACE) engineer working with largest a...

Location

United States

Salary:

119500.00 - 275000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
Typically 10+ years' experience
Deep understanding of enterprise networking
Modern enterprise network design, implementation and troubleshooting including DNS, DHCP, spanning tree, network access control technologies
WAN/Data Center Design including IGRP and EGRP Routing Protocols
802.11 wireless solutions including design, implementation and troubleshooting
Security solutions including IPSec, SSL/TLS, Public Key Infrastructure
Excellent analytical and problem-solving skills
Strong history of troubleshooting with customers
Excellent written and verbal communication skills

Job Responsibility

Working with Critical Account Program customers acting as senior technical resource
Working with premium services customers for onboarding and ongoing care
Identifying suboptimal designs and/or misconfigurations and consulting on plans to correct
Working with engineering escalations team and customers to identify and troubleshoot bugs
Build strong customer relationships and become trusted advisor
Build strong relationships across wider internal organization
Approximately 25-50% travel

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Fulltime

Advanced Customer Engineer

This role has been designated as ‘Remote/Teleworker’, which means you will prima...

Location

United States

Salary:

130500.00 - 300000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
Typically, 10+ years’ experience
A deep understanding of one or more of the following areas of enterprise networking: Modern enterprise network design, implementation and troubleshooting, including DNS, DHCP, spanning tree, network access control technologies, including 802.1X, IGRP routing protocols and remote access technologies including IPSec and/or SSL VPN
WAN/Data Center Design including IGRP and EGRP Routing Protocols, Spine/Leaf topologies and virtualization technologies
802.11 wireless solutions, including design, implementation and troubleshooting in all current industry protocols including 802.11b, 802.11g, 802.11a, 802.11n, 802.11ac and 802.11ax
Security solutions, including IPSec, SSL/TLS, Public Key Infrastructure/Certificates, 802.1X, radius and LDAP directories, as well as how they are implemented in networking environments to meet the needs of the modern enterprise
Using, evaluating, and developing appropriate engineering design tools and software packages
Excellent analytical and problem-solving skills
Conducting reviews of customer configurations and quickly identifying issues
Strong history of troubleshooting with customers in your current or past roles

Job Responsibility

Working with our Critical Account Program customers acting as the senior technical resource
Working with our premium services customers for onboarding as well as provide ongoing care and feeding them based on the premium services level that they have purchased
Identifying suboptimal designs and/or misconfigurations and consulting on plans to correct
Working with engineering escalations team and customers while remote or onsite to identify and troubleshoot bugs
Build strong customer relationships and become a trusted advisor
Build strong relationships across the wider internal organization to increase your knowledge, get faster outcomes and build trust
You will be expected to be very collaborative with the team and the rest of the team will be expected to do the same
More communication usually provides better outcomes and increases engineering talent’s experience and knowledge levels
Requires some travel that should not exceed 50%
Travel varies based on time of year, software release cycles and new hardware releases

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Director, Customer Care Product Operations

We are seeking an experienced leader to execute the strategic direction of our C...

Location

United States , Mountain View

Salary:

216000.00 - 264000.00 USD / Year

EarnIn

Expiration Date

Until further notice

Requirements

Deep passion for customers and a strong belief in the power of care as a product differentiator
7+ years proven leadership experience, including managing cross-functional embedded teams and developing systems for scale and autonomy
Strong product and/or technical background preferred—ideally with a degree in Engineering, Computer Science, or related field and hands-on product development or technical experience
Experience with AI strategy, including tool selection, automation mapping, and agent-assist systems
Demonstrated ability to build and scale user research and feedback loops into product pipelines
Outstanding analytical and problem-solving skills
data-driven decision-making is a must
Expertise or capability in operations including knowledge of quality assurance, agent readiness, escalations
Track record of influencing and aligning with stakeholders across Product, Engineering, Marketing, and CX
Excellent communication and collaboration skills—especially in high-ambiguity environments

Job Responsibility

Own and drive the Care AI strategy to shift from human support to automated and AI-powered resolution
Define automation use cases, KPIs, and optimize adoption across all support channels
Partner and collaborate closely with Product & Engineering to align automation roadmap with technical feasibility and business goals
Lead Customer Care’s product integration strategy to embed CX into every product and operational decision
Manage 4–5 senior Care Specialists embedded in key product pods to ensure launch readiness, lifecycle comms, and research support
Act as the cross-functional glue between Care, Product, and Eng—aligning roadmaps, surfacing feedback, and driving issue resolution
Consolidate customer, agent, and system insights into a single narrative to inform continuous improvement
Build a scalable, company-wide user research program with EarnIn-specific guidelines to enable autonomous research
Define high-priority UR initiatives aligned to business goals that product operations will take on
Select and implement research tooling (e.g., Maze, Dovetail) to support execution at scale

What we offer

equity
benefits

Fulltime

Senior Software Engineer

We’re looking for Senior Software Engineers with a ‘product builder’ mind-set to...

Location

United Kingdom

Salary:

Not provided

Prolific

Expiration Date

Until further notice

Requirements

Deep understanding of modern web applications
Experience building Typescript/Javascript applications and using NoSQL databases
Experience using Python, or similar language
Knowledge of Event-Driven Architecture
Experience using AWS (Serverless) and/or GCP
Understand the importance of driving quality into code through test automation
Have supported applications in production, with demonstrable experience of good observability practices within a full stack environment. (e.g. Rum, Tracing)
Have worked in a collaborative environment with strong engineering practices and know what good engineering looks like
Care about the product life cycle and are customer value focused
Understand the value of continuous, iterative improvement using data to drive decisions and a culture of feedback

Job Responsibility

As a member of a cross-functional, stream-aligned team, you will work collaboratively with the teams’ engineering manager, product manager, designer, and up to 4-5 other engineers, including a tech lead
Using agile software development practices and a product mindset, you will work as a team to plan, build and support software that our customers love
You will be highly self-motivated and energetic and enjoy working in a fast-paced environment with a bias for action
Collaborating with teams outside of product engineering, working closely with customers and understanding their needs
Be happy working in all the major cloud providers: AWS, GCP & Azure
With a You Build It, You Run It mindset, you will have intimate knowledge of our products from code commit through to production operation
Supporting production systems with monitoring tools such as Datadog
Strive for stable systems observability
You will champion our principles, fuel a growth mindset by getting involved in communities and help improve our engineering culture
Pushing the boundaries, questioning the status quo, ensuring what we are doing and what we are building has high value and impact for our users

What we offer

competitive salary
benefits
remote working
impactful, mission-driven culture

Fulltime

Senior SRE/DevOps Engineer

Metabase is the easiest way for people to get insights from their data. We're lo...

Location

Salary:

Not provided

Metabase

Expiration Date

Until further notice

Requirements

Is thoughtful and careful
Compulsively automates everything and documents it
Is able to make solid technical judgements and back them up articulately
Has at least 5 years of experience building and operating production infrastructure, ideally on public cloud
Strong Kubernetes and AWS experience
Strong experience with IaC and Terraform
Can write high quality and readable code in a modern language (e.g. Python, Go, etc.)
Experience with modern monitoring stacks (e.g Prometheus/Grafana/Datadog)

Job Responsibility

Own and operate our application stack and AWS infrastructure to orchestrate and manage our hosted customer instances of Metabase
Debug runtime issues across the different levels of our application stack and hosting stack
Develop and build our internal tooling and automation to manage the lifecycle of a hosted Metabase installation, from purchase to deployment, zero-downtime upgrades, and general operational health
Continuously improve our automated deployments and testing

What we offer

Flexibility (define your own schedule and work from wherever you want)
autonomy
an environment that fosters growth, learning, and development

Fulltime

Senior AI Engineer

We are seeking an experienced Senior Python Software Engineer (Senior AI Develop...

Location

Poland , Warsaw

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Degree in Computer Science, Data Science, Artificial Intelligence, or a related field, or equivalent practical experience
Several years of experience in AI and Machine Learning development, ideally within Customer Care solutions
Strong proficiency in Python and NLP frameworks
Hands-on experience with Azure AI services (e.g., Azure Machine Learning, Cognitive Services, Bot Services)
Solid understanding of cloud architectures and microservices on Azure
Experience with CI/CD pipelines and MLOps
Analytical mindset and strong problem-solving capabilities
Polish & English speaker

Job Responsibility

Design, develop, and integrate AI/ML solutions, with a particular focus on Generative AI (GenAI), LLMs, and multi-modal (chat, voice) interfaces
Architect and deliver customer-facing AI agents that provide real-time, intelligent automation for support, marketing, or transactional use cases
Build and maintain multi-model pipelines for inference, fine-tuning, chunking, and embedding-based retrieval (RAG) systems
Deploy, monitor, and optimize AI models in production-grade environments using Kubernetes and Azure-native services
Integrate GenAI agents with cross-company APIs, backend services, and partner systems through MCP for dynamic tool use and data enrichment
Collaborate closely with DevOps engineers to implement scalable CI/CD pipelines, infrastructure-as-code, and secure AI workload automation
Evaluate and integrate open-source and proprietary LLMs, embeddings, and vector databases
Optimize prompt engineering strategies and implement orchestration tools (e.g., LangChain, MCP) to enable complex task execution
Build robust model evaluation frameworks, A/B testing environments, and experiment tracking for iterative development
Design privacy-first AI workflows that comply with GDPR, anonymization, and auditability (e.g., PII scrubbing, user consent)

What we offer

Flexible working hours
Hybrid work model, allowing employees to divide their time between home and modern offices in key Polish cities
A cafeteria system that allows employees to personalize benefits by choosing from a variety of options
Generous referral bonuses, offering up to PLN6,000 for referring specialists
Additional revenue sharing opportunities for initiating partnerships with new clients
Ongoing guidance from a dedicated Team Manager for each employee
Tailored technical mentoring from an assigned technical leader, depending on individual expertise and project needs
Dedicated team-building budget for online and on-site team events
Opportunities to participate in charitable initiatives and local sports programs
A supportive and inclusive work culture with an emphasis on diversity and mutual respect

Fulltime

Senior / Staff Software Engineer (Database)

Our database technology sits at the heart of the Materialize product—a product t...

Location

United States , New York

Salary:

164050.00 - 250000.00 USD / Year

Materialize

Expiration Date

Until further notice

Requirements

Several years of experience developing software
Passionate about distributed systems and/or databases
Excited to learn Rust if not already using it
Pride in owning work end-to-end
Ability to write clear design docs and well-documented code
Love solving hard problems in service of the customer
Excited about working at the intersection of frontier academic research and a venture-backed startup

Job Responsibility

Design and deliver improvements to the Database, with an eye on correctness, reliability, and performance
Own projects end-to-end, from early stage design to holding the pager
Debug and resolve complex distributed systems issues, sometimes directly with customers
Continually improve system reliability, observability, and automation
Collaborate across your team, with Product, with Field Eng, and all other stakeholders to align on direction, carefully prioritize, and build the best product for our users
Share your work through mentorship, demos, blog posts, and any other relevant channels

What we offer

Equity

Fulltime

Senior Software Engineer - Postgres

ClickHouse is launching a strategic Postgres initiative to extend our developer-...

Location

India

Salary:

Not provided

ClickHouse

Expiration Date

Until further notice

Requirements

6+ years in software engineering, ideally with experience building or operating database or cloud platform systems
Deep understanding of Postgres — configuration, extensions, operations, and performance tuning
Strong programming experience in Ruby, Go, or Python (or willingness to work across languages)
Familiarity with cloud infrastructure, APIs, and automation tools (Terraform, Kubernetes, CI/CD)
Understanding of distributed systems, data replication, and service orchestration patterns
Pragmatic, detail-oriented, and comfortable with both greenfield development and operational ownership
Happy to contribute where needed — from backend APIs and platform automation to Postgres internals and debugging
Strong communicator who works effectively across teams in a fast-paced, cross-functional environment
Operate with a founder’s mindset — take initiative, move quickly, and care deeply about outcomes

Job Responsibility

Design and build backend services that orchestrate and manage database clusters in ClickHouse Cloud
Extend our platform control plane — written in Ruby, Go, and TypeScript — to support new Postgres capabilities
Contribute to automation and tooling that simplify cluster provisioning, scaling, and lifecycle management
Collaborate with infrastructure, SRE, and product teams to ensure operational excellence, performance, and reliability
Develop APIs and integrations that expose new Postgres functionality to customers and internal systems
Improve observability, deployment safety, and debugging workflows for database services
Participate in design discussions, code reviews, and on-call rotations, contributing to the overall reliability and velocity of the team
Operate with autonomy — identifying opportunities, driving execution, and delivering meaningful impact

What we offer

Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in 20 countries
Healthcare - Employer contributions towards your healthcare
Equity in the company - Every new team member who joins our company receives stock options
Time off - Flexible time off in the US, generous entitlement in other countries
A $500 Home office setup if you’re a remote employee
Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites

Fulltime

Senior Customer Care Engineer

PaxeraHealth

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 11, 2025

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