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Senior CSS Learning Enablement Partner

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Atlassian

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Location:
United States

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

121500.00 - 190350.00 USD / Year
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Job Description:

We are seeking a results-oriented Senior CSS Learning Enablement Partner to strengthen the Customer Support & Success (CSS) organization by building and scaling programs that enhance talent capabilities, operational excellence, and knowledge continuity. This role is critical in ensuring CSS teams have the right tools, processes, and resources to deliver exceptional customer experiences.

Job Responsibility:

  • Partner with CSS leadership and business stakeholders to design and deliver enablement programs that strengthen team capabilities and operational effectiveness
  • Assess skills gaps across CSS and develop targeted training, resources, and learning pathways to close them
  • Manage and improve the CSS knowledge base and knowledge queues, ensuring critical information is accurate, accessible, and sustainable for BAU operations
  • Build and scale frameworks, playbooks, and processes that enable consistent onboarding, development, and support across the CSS organization
  • Establish success metrics for enablement initiatives, track adoption and impact, and use insights to continuously improve
  • Communicate program goals, progress, and outcomes in clear and engaging ways, tailoring messages for different audiences

Requirements:

  • 10+ years of experience in customer support, learning & development or training enablement
  • Program management experience strongly preferred
  • Experience assessing skills gaps and translating them into targeted learning solutions or development pathways
  • Proficient in Learning Management Systems (LMS) and developing learning content
  • Proven ability to build scalable processes, playbooks, and frameworks that drive adoption
  • Strong cross-functional collaboration and stakeholder influence skills
  • Data-driven mindset with experience using metrics to measure program effectiveness and inform continuous improvement
  • Excellent verbal and written communication skills, including the ability to engage diverse audiences and simplify complex concepts
  • Comfortable working in fast-paced, ambiguous environments
What we offer:
  • health and wellbeing resources
  • paid volunteer days

Additional Information:

Job Posted:
December 27, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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