Senior CRM Manager Jobs

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Senior CRM Manager

This role requires a strategic, data-driven CRM professional with strong technic...

Location

United Kingdom , London

Salary:

60000.00 - 70000.00 GBP / Year

Oh Polly

Expiration Date

Until further notice

Requirements

Proven experience in CRM management within a fast-paced consumer, retail, or digital-first environment
Demonstrated success driving commercial outcomes through CRM, including improvements in CLTV, engagement, conversion, and retention
Hands-on experience with CRM/ESP platforms (Bloomreach is essential)
Strong understanding of customer journey automation, personalisation, and segmentation strategies
Solid understanding of A/B testing methodologies and campaign optimisation techniques
Experience collaborating across departments to integrate CRM into broader marketing and business strategies
Excellent communication and stakeholder management skills
Strong project management and organisational abilities, with the capability to manage multiple priorities and deadlines
Up-to-date knowledge of GDPR and marketing compliance best practices

Job Responsibility

Build, enhance, and evolve the CRM function to deliver key business outcomes, including Customer Lifetime Value (CLTV), revenue per user, campaign engagement and conversion, loyalty subscriptions, and app downloads
Oversee the end-to-end execution of global CRM campaigns across email, SMS, WhatsApp, and push notifications to nurture customers, drive engagement, and increase sales
Develop and continuously optimise automated customer journeys to ensure communications are timely, relevant, and performance-driven
Represent CRM across departments and marketing channels to shape a unified, data-led customer experience
Lead and project-manage all CRM initiatives and channel integrations, ensuring alignment across marketing, insights, and technology teams
Partner with marketing, digital, ecommerce, and product stakeholders to deliver a cohesive, cross-departmental database growth strategy
Collaborate with creative teams to apply performance learnings briefing design on testing strategies and coordinating with partnerships teams to source relevant content for communications
Work closely with copywriters to share insights and drive A/B testing across tone, length, and topic, enhancing content performance and engagement
Own and manage the CRM planning calendar, including all A/B testing frameworks and schedules
Develop and execute a cross-channel, data-driven segmentation strategy to enhance targeting, personalisation, and customer engagement

What we offer

50% discount on all Oh Polly, Bo+Tee products
An extra day off for your birthday
Learning and development opportunities
Company pension
Company social events
Enhanced Holiday Entitlement
Flexible Working Options
Corporate Gym Membership
Enhanced Maternity/Paternity Leave
Personal Development Plan

Fulltime

Senior CRM Manager

Lead the charge in shaping how customers feel about AO, long after their first p...

Location

United Kingdom , Bolton

Salary:

Not provided

AO

Expiration Date

Until further notice

Requirements

Solid experience in designing loyalty programmes and leading CRM strategy
Experience in a senior CRM role or as a CRM Manager focusing on customer loyalty and lifecycle marketing
Familiarity with mobile customer journeys and contract lifecycle engagement
Confidence with CRM platforms and using customer data to drive meaningful interactions
Sharp analytical mindset and strong commercial awareness
Comfortable interpreting campaign performance and turning insights into action
Strong communication skills
Skilled at building relationships and leading cross-functional collaboration

Job Responsibility

Designing and delivering loyalty reward programmes
Driving acquisition, retention, and engagement through smart, data-led CRM strategies across AO.com and AO Mobile
Creating integrated marketing campaigns that put loyalty front and centre
Using AO’s ecosystem to support cross-sell and repeat purchases, including trade-in initiatives
Digging into customer behaviour and campaign performance to fine-tune segmentation, personalisation, and programme enhancements
Collaborating across teams to make sure CRM and loyalty efforts are joined up and visible across the business

What we offer

25 days holiday plus bank holidays (increasing to 27 days after 2 years)
Pension contribution match of 5%
Opportunities to win free tickets and pre-sale access at the AO Arena
Discounted gym membership
Onsite spa
Help @ Hand scheme giving access to virtual GPs and Mental Health support
Exclusive discounts across product range
Enhanced Maternity, Paternity and Adoption leave
2 fully paid charity days per year
Free on site parking

Fulltime

Senior CRM Manager

You will strategically leverage CRM channels to increase revenue growth by incre...

Location

France , Paris

Salary:

Not provided

Ledger

Expiration Date

Until further notice

Requirements

5+ years in CRM management/growth with a strong and demonstrable track record of directly driving revenue growth through activation and engagement programs, ideally within a financial services app, brokerage, or cryptocurrency wallet/trading platform
Proven success in developing and executing CRM/growth strategies specifically focused on increasing the adoption and usage of revenue-generating features
Strong commercial acumen and a deep understanding of how CRM can directly impact revenue metrics
Demonstrable experience or interest in the crypto industry

Job Responsibility

Define and execute high-impact CRM strategies, designed to drive revenue growth by activating and sustaining engagement of Ledger Live's trading services
Develop and implement user lifecycle strategies that nurture users from initial interest in trading to becoming high-value, active traders within the Ledger ecosystem
Design and implement onboarding and activation programs that effectively introduce users to Ledger's trading features and encourage their initial adoption
Design and execute A/B tests on various CRM elements (messaging, offers, timing, channels) specifically to optimize for increased trading activity and revenue generation
Work closely with product, marketing, sales, and analytics teams to align CRM efforts with overall revenue targets and ensure a cohesive user journey and lifecycles that encourage trading

What we offer

Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
Flexibility: A hybrid work policy
Social: Frequent social events, snacks and drinks
Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Well-being: Personal development, coaching & fitness with our dedicated partners
Vacation: Five weeks of paid leave per year, in addition to national holidays and rest & relaxation (RTT) days
High tech: Access to high performance office equipment and gadgets, including Apple products
Transport: Ledger reimburses part of your preferred means of transportation
Discounts: Employee discount on all our products

Fulltime

Senior CRM Manager

The Senior CRM Manager role involves driving strategic revenue growth through CR...

Location

United Kingdom , London

Salary:

Not provided

Ledger

Expiration Date

Until further notice

Requirements

5+ years in CRM management/growth with a strong and demonstrable track record of directly driving revenue growth through activation and engagement programs, ideally within a financial services app, brokerage, or cryptocurrency wallet/trading platform
Proven success in developing and executing CRM/growth strategies specifically focused on increasing the adoption and usage of revenue-generating features
Strong commercial acumen and a deep understanding of how CRM can directly impact revenue metrics
Demonstrable experience or interest in the crypto industry

Job Responsibility

Strategic Revenue Growth through CRM: Define and execute high-impact CRM strategies, designed to drive revenue growth by activating and sustaining engagement of Ledger Live's trading services
User Lifecycle Management for Traders: Develop and implement user lifecycle strategies that nurture users from initial interest in trading to becoming high-value, active traders within the Ledger ecosystem
Trading Feature Activation Programs: Design and implement onboarding and activation programs that effectively introduce users to Ledger's trading features and encourage their initial adoption
Revenue Optimisation: Design and execute A/B tests on various CRM elements (messaging, offers, timing, channels) specifically to optimize for increased trading activity and revenue generation
Cross-Functional Collaboration for Revenue Goals: Work closely with product, marketing, sales, and analytics teams to align CRM efforts with overall revenue targets and ensure a cohesive user journey and lifecycles that encourage trading

What we offer

Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
Flexibility: A hybrid work policy
Social: Frequent social events, snacks and drinks in our Holborn office
Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Well-being: Personal development, coaching & fitness with our dedicated partners
Vacation: 28 days of paid leave per year, in addition to national holidays
High tech: Access to high performance office equipment and gadgets, including Apple products
Transport: Ledger reimburses part of your preferred means of transportation
Discounts: Employee discount on all our products

Fulltime

Senior CRM Manager

You will strategically leverage CRM channels to increase revenue growth by incre...

Location

France , Paris

Salary:

Not provided

Ledger

Expiration Date

Until further notice

Requirements

5+ years in CRM management/growth with a strong and demonstrable track record of directly driving revenue growth through activation and engagement programs, ideally within a financial services app, brokerage, or cryptocurrency wallet/trading platform
Proven success in developing and executing CRM/growth strategies specifically focused on increasing the adoption and usage of revenue-generating features
Strong commercial acumen and a deep understanding of how CRM can directly impact revenue metrics
Demonstrable experience or interest in the crypto industry

Job Responsibility

Define and execute high-impact CRM strategies, designed to drive revenue growth by activating and sustaining engagement of Ledger Live's trading services
Develop and implement user lifecycle strategies that nurture users from initial interest in trading to becoming high-value, active traders within the Ledger ecosystem
Design and implement onboarding and activation programs that effectively introduce users to Ledger's trading features and encourage their initial adoption
Design and execute A/B tests on various CRM elements (messaging, offers, timing, channels) specifically to optimize for increased trading activity and revenue generation
Work closely with product, marketing, sales, and analytics teams to align CRM efforts with overall revenue targets and ensure a cohesive user journey and lifecycles that encourage trading

What we offer

Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
A hybrid work policy
Frequent social events, snacks and drinks
Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Personal development, coaching & fitness with our dedicated partners
Five weeks of paid leave per year, in addition to national holidays and rest & relaxation (RTT) days
Access to high performance office equipment and gadgets, including Apple products
Ledger reimburses part of your preferred means of transportation
Employee discount on all our products

Fulltime

Senior Account Manager

As a Senior Account Manager at LHH, you will manage and enhance customer relatio...

Location

Germany , Hamburg; Düsseldorf; Frankfurt; Munich

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

Proven experience in account management within industries such as HR-Services, Education, Coaching & Consulting, Professional Services and related
strong capability in project management and meeting KPIs
experience in CRM platforms, especially Salesforce
demonstrated ability to manage and grow client relationships
excellent communication, negotiation, and presentation skills
problem-solving mindset with a focus on process improvement
fluency in German is a must requirement
fluency in English

Job Responsibility

Develop and maintain strong relationships with key internal and external stakeholders
manage customer accounts, ensuring timely and high-standard fulfillment of deliverables
plan and implement projects to meet specific contractual deliverables and KPIs
maintain regular reporting and up-to-date account records using CRM systems such as Salesforce
engage directly with clients to understand their needs and ensure satisfaction
communicate continually with stakeholders to manage expectations and update them on account or project status
identify problems and opportunities for process improvement to enhance service delivery and client satisfaction
work closely with Business Developers to expand client relationships and manage the comprehensive account portfolio
focus on maximizing share of wallet and market share to drive revenue growth
adhere to the full contract management process, including contract reviews and renewals

What we offer

Growth opportunities within a human resources global leader
we prioritize learning to stay agile in an increasingly competitive business environment
we foster an open-minded environment where people spark new ideas and explore alternatives

Fulltime

Senior Sales Program Manager

Manage the end-to-end delivery of sales and referral programs that drive acquisi...

Location

United States , Charlotte

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Marketing, Communications, or related field, or equivalent work experience
3+ years of experience in program or project management, sales operations, or marketing operations
Experience coordinating cross-functional initiatives and managing program performance metrics
Strong program and project management capabilities with attention to detail and operational discipline
Analytical thinker able to interpret data and translate insights into actionable improvements
Proficient in Microsoft Excel, PowerPoint, and CRM/marketing systems (e.g., Salesforce, HubSpot)
Excellent written and verbal communication skills with the ability to influence across functions
Strong collaboration and stakeholder engagement skills
Ability to manage multiple projects in a fast-paced environment with shifting priorities

Job Responsibility

Lead day-to-day management and optimization of Brightspeed’s sales and referral programs, ensuring accurate setup, tracking, and fulfillment
Collaborate with Marketing, Sales, and Channel Operations to launch and promote referral campaigns that align with consumer sales priorities and brand messaging
Develop and maintain program documentation, process guides, and communication materials to support consistent execution and field readiness
Monitor program performance, providing reporting and insights on participation, conversions, incentive payouts, and ROI
Partner with Analytics and Finance teams to validate data accuracy, track budget utilization, and support forecasting for referral incentives
Coordinate with IT and vendor teams to maintain referral systems, troubleshoot issues, and implement enhancements
Ensure programs comply with legal, privacy, and financial controls while maintaining an excellent participant experience
Support additional consumer sales initiatives and incentive programs as part of the Sales Programs team
May perform other duties as assigned

What we offer

competitive medical, dental, vision, and life insurance
employee assistance program
401K plan with company match
host of voluntary benefits

Fulltime

Senior Manager, Customer Success - Strategic

Atlassian is looking for a Senior Manager to oversee our Strategic Customer Succ...

Location

United Kingdom , London

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Proven senior leadership experience (e.g. experience managing managers/senior CSMs)
Tenured experience working with large, Global, Fortune 500 customers and overseeing a large customer portfolio valued over at least 100+ million
You enjoy working in a highly matrixed organisation where building relationships across the customer’s global team is imperative to their success and growth
Excels when engaging directly with enterprise customers with a consultative, relationship-oriented approach
Motivated and inspired to coach and mentor Customer Success professionals
Experience using CRM, Pipeline Management, and Analytic tools
Drives transformational adoption of solutions and engage with C-level stakeholders
Experience working in an international environment, identifying and solving problems, trying new things and sharing your findings with the team and business.

Job Responsibility

Lead and manage a team of Strategic Customer Success Managers to set and achieve OKRs and KPIs, as well as professional goals within the Strategic segment
Remain well informed about industry trends, competitor activities, and market dynamics to inform the Strategic segment
Guide team to develop and implement strategic Success Plans and initiatives to penetrate and expand market share in the strategic segment
Oversee complex Enterprise book of business and guide team to setting and achieving department OKRs and metrics
Recruit, hire, and onboard new members of the Strategic Customer Success team to support business growth objectives
Collaborate with internal leaders including Channel Partners, Product Specialists, Account Managers, and Solution Engineers to streamline processes and enhance customer satisfaction
Analyze customer insights, product data and market trends to identify opportunities for growth and improvement
Manage C-Level and key executive relationships and participating in high-level value realization sessions and discussions as needed
Provide mentorship, coaching, and guidance to the team to help them develop their skills and achieve their individual targets
Conduct regular performance evaluations and provide feedback to the team to drive continuous improvement

What we offer

health coverage
paid volunteer days
wellness resources

Fulltime

Senior CRM Manager

Ledger

Location:
United Kingdom, London

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 01, 2025

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