Senior CRM Manager Jobs

New

Senior CRM Manager

This role requires a strategic, data-driven CRM professional with strong technic...

Location

United Kingdom , London

Salary:

60000.00 - 70000.00 GBP / Year

Oh Polly

Expiration Date

Until further notice

Requirements

Proven experience in CRM management within a fast-paced consumer, retail, or digital-first environment
Demonstrated success driving commercial outcomes through CRM, including improvements in CLTV, engagement, conversion, and retention
Hands-on experience with CRM/ESP platforms (Bloomreach is essential)
Strong understanding of customer journey automation, personalisation, and segmentation strategies
Solid understanding of A/B testing methodologies and campaign optimisation techniques
Experience collaborating across departments to integrate CRM into broader marketing and business strategies
Excellent communication and stakeholder management skills
Strong project management and organisational abilities, with the capability to manage multiple priorities and deadlines
Up-to-date knowledge of GDPR and marketing compliance best practices

Job Responsibility

Build, enhance, and evolve the CRM function to deliver key business outcomes, including Customer Lifetime Value (CLTV), revenue per user, campaign engagement and conversion, loyalty subscriptions, and app downloads
Oversee the end-to-end execution of global CRM campaigns across email, SMS, WhatsApp, and push notifications to nurture customers, drive engagement, and increase sales
Develop and continuously optimise automated customer journeys to ensure communications are timely, relevant, and performance-driven
Represent CRM across departments and marketing channels to shape a unified, data-led customer experience
Lead and project-manage all CRM initiatives and channel integrations, ensuring alignment across marketing, insights, and technology teams
Partner with marketing, digital, ecommerce, and product stakeholders to deliver a cohesive, cross-departmental database growth strategy
Collaborate with creative teams to apply performance learnings briefing design on testing strategies and coordinating with partnerships teams to source relevant content for communications
Work closely with copywriters to share insights and drive A/B testing across tone, length, and topic, enhancing content performance and engagement
Own and manage the CRM planning calendar, including all A/B testing frameworks and schedules
Develop and execute a cross-channel, data-driven segmentation strategy to enhance targeting, personalisation, and customer engagement

What we offer

50% discount on all Oh Polly, Bo+Tee products
An extra day off for your birthday
Learning and development opportunities
Company pension
Company social events
Enhanced Holiday Entitlement
Flexible Working Options
Corporate Gym Membership
Enhanced Maternity/Paternity Leave
Personal Development Plan

Fulltime

Senior CRM Manager

Lead the charge in shaping how customers feel about AO, long after their first p...

Location

United Kingdom , Bolton

Salary:

Not provided

AO

Expiration Date

Until further notice

Requirements

Solid experience in designing loyalty programmes and leading CRM strategy
Experience in a senior CRM role or as a CRM Manager focusing on customer loyalty and lifecycle marketing
Familiarity with mobile customer journeys and contract lifecycle engagement
Confidence with CRM platforms and using customer data to drive meaningful interactions
Sharp analytical mindset and strong commercial awareness
Comfortable interpreting campaign performance and turning insights into action
Strong communication skills
Skilled at building relationships and leading cross-functional collaboration

Job Responsibility

Designing and delivering loyalty reward programmes
Driving acquisition, retention, and engagement through smart, data-led CRM strategies across AO.com and AO Mobile
Creating integrated marketing campaigns that put loyalty front and centre
Using AO’s ecosystem to support cross-sell and repeat purchases, including trade-in initiatives
Digging into customer behaviour and campaign performance to fine-tune segmentation, personalisation, and programme enhancements
Collaborating across teams to make sure CRM and loyalty efforts are joined up and visible across the business

What we offer

25 days holiday plus bank holidays (increasing to 27 days after 2 years)
Pension contribution match of 5%
Opportunities to win free tickets and pre-sale access at the AO Arena
Discounted gym membership
Onsite spa
Help @ Hand scheme giving access to virtual GPs and Mental Health support
Exclusive discounts across product range
Enhanced Maternity, Paternity and Adoption leave
2 fully paid charity days per year
Free on site parking

Fulltime

Senior CRM Manager

You will strategically leverage CRM channels to increase revenue growth by incre...

Location

United Kingdom , London

Salary:

Not provided

Ledger

Expiration Date

Until further notice

Requirements

5+ years in CRM management/growth with a strong and demonstrable track record of directly driving revenue growth through activation and engagement programs, ideally within a financial services app, brokerage, or cryptocurrency wallet/trading platform
Proven success in developing and executing CRM/growth strategies specifically focused on increasing the adoption and usage of revenue-generating features
Strong commercial acumen and a deep understanding of how CRM can directly impact revenue metrics
Demonstrable experience or interest in the crypto industry

Job Responsibility

Define and execute high-impact CRM strategies, designed to drive revenue growth by activating and sustaining engagement of Ledger Live's trading services
Develop and implement user lifecycle strategies that nurture users from initial interest in trading to becoming high-value, active traders within the Ledger ecosystem
Design and implement onboarding and activation programs that effectively introduce users to Ledger's trading features and encourage their initial adoption
Design and execute A/B tests on various CRM elements (messaging, offers, timing, channels) specifically to optimize for increased trading activity and revenue generation
Work closely with product, marketing, sales, and analytics teams to align CRM efforts with overall revenue targets and ensure a cohesive user journey and lifecycles that encourage trading

What we offer

Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
Flexibility: A hybrid work policy
Social: Frequent social events, snacks and drinks in our Holborn office
Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Well-being: Personal development, coaching & fitness with our dedicated partners
Vacation: 28 days of paid leave per year, in addition to national holidays
High tech: Access to high performance office equipment and gadgets, including Apple products
Transport: Ledger reimburses part of your preferred means of transportation
Discounts: Employee discount on all our products

Fulltime

Senior CRM Manager

You will strategically leverage CRM channels to increase revenue growth by incre...

Location

France , Paris

Salary:

Not provided

Ledger

Expiration Date

Until further notice

Requirements

5+ years in CRM management/growth with a strong and demonstrable track record of directly driving revenue growth through activation and engagement programs, ideally within a financial services app, brokerage, or cryptocurrency wallet/trading platform
Proven success in developing and executing CRM/growth strategies specifically focused on increasing the adoption and usage of revenue-generating features
Strong commercial acumen and a deep understanding of how CRM can directly impact revenue metrics
Demonstrable experience or interest in the crypto industry

Job Responsibility

Define and execute high-impact CRM strategies, designed to drive revenue growth by activating and sustaining engagement of Ledger Live's trading services
Develop and implement user lifecycle strategies that nurture users from initial interest in trading to becoming high-value, active traders within the Ledger ecosystem
Design and implement onboarding and activation programs that effectively introduce users to Ledger's trading features and encourage their initial adoption
Design and execute A/B tests on various CRM elements (messaging, offers, timing, channels) specifically to optimize for increased trading activity and revenue generation
Work closely with product, marketing, sales, and analytics teams to align CRM efforts with overall revenue targets and ensure a cohesive user journey and lifecycles that encourage trading

What we offer

Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
Flexibility: A hybrid work policy
Social: Frequent social events, snacks and drinks
Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Well-being: Personal development, coaching & fitness with our dedicated partners
Vacation: Five weeks of paid leave per year, in addition to national holidays and rest & relaxation (RTT) days
High tech: Access to high performance office equipment and gadgets, including Apple products
Transport: Ledger reimburses part of your preferred means of transportation
Discounts: Employee discount on all our products

Fulltime

Senior CRM Manager

You will strategically leverage CRM channels to increase revenue growth by incre...

Location

France , Paris

Salary:

Not provided

Ledger

Expiration Date

Until further notice

Requirements

5+ years in CRM management/growth with a strong and demonstrable track record of directly driving revenue growth through activation and engagement programs, ideally within a financial services app, brokerage, or cryptocurrency wallet/trading platform
Proven success in developing and executing CRM/growth strategies specifically focused on increasing the adoption and usage of revenue-generating features
Strong commercial acumen and a deep understanding of how CRM can directly impact revenue metrics
Demonstrable experience or interest in the crypto industry

Job Responsibility

Define and execute high-impact CRM strategies, designed to drive revenue growth by activating and sustaining engagement of Ledger Live's trading services
Develop and implement user lifecycle strategies that nurture users from initial interest in trading to becoming high-value, active traders within the Ledger ecosystem
Design and implement onboarding and activation programs that effectively introduce users to Ledger's trading features and encourage their initial adoption
Design and execute A/B tests on various CRM elements (messaging, offers, timing, channels) specifically to optimize for increased trading activity and revenue generation
Work closely with product, marketing, sales, and analytics teams to align CRM efforts with overall revenue targets and ensure a cohesive user journey and lifecycles that encourage trading

What we offer

Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
A hybrid work policy
Frequent social events, snacks and drinks
Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Personal development, coaching & fitness with our dedicated partners
Five weeks of paid leave per year, in addition to national holidays and rest & relaxation (RTT) days
Access to high performance office equipment and gadgets, including Apple products
Ledger reimburses part of your preferred means of transportation
Employee discount on all our products

Fulltime

Senior Account Manager

As a Senior Account Manager at LHH, you will manage and enhance customer relatio...

Location

Germany , Hamburg; Düsseldorf; Frankfurt; Munich

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

Proven experience in account management within industries such as HR-Services, Education, Coaching & Consulting, Professional Services and related
strong capability in project management and meeting KPIs
experience in CRM platforms, especially Salesforce
demonstrated ability to manage and grow client relationships
excellent communication, negotiation, and presentation skills
problem-solving mindset with a focus on process improvement
fluency in German is a must requirement
fluency in English

Job Responsibility

Develop and maintain strong relationships with key internal and external stakeholders
manage customer accounts, ensuring timely and high-standard fulfillment of deliverables
plan and implement projects to meet specific contractual deliverables and KPIs
maintain regular reporting and up-to-date account records using CRM systems such as Salesforce
engage directly with clients to understand their needs and ensure satisfaction
communicate continually with stakeholders to manage expectations and update them on account or project status
identify problems and opportunities for process improvement to enhance service delivery and client satisfaction
work closely with Business Developers to expand client relationships and manage the comprehensive account portfolio
focus on maximizing share of wallet and market share to drive revenue growth
adhere to the full contract management process, including contract reviews and renewals

What we offer

Growth opportunities within a human resources global leader
we prioritize learning to stay agile in an increasingly competitive business environment
we foster an open-minded environment where people spark new ideas and explore alternatives

Fulltime

New

Senior Market Manager

As a Senior Market Manager, you will play a crucial role in the retention, growt...

Location

United States , Arizona

Salary:

139000.00 - 163000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

8+ years of experience in new sales, account management, and partner support
Proficient quantitative skills and proven ability to interpret and apply data
Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments
Proven experience working cross-functionally
Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person
Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills
Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus
Based in Arizona, and must be willing to regularly travel to your assigned territory. Typical expectation would be once every quarter
Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus

Job Responsibility

Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets
Conduct regular optimization calls and business reviews with partners
Implement strategies to effectively manage and optimize strategic partnerships
Prospect and onboard new, high-quality supply within your assigned geography
Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders
Leverage data to identify and pursue strategic growth opportunities
Use an entrepreneurial approach to develop and implement unique engagement projects
Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support
Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders
Understand the technical aspects of software partnerships to offer comprehensive support

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Senior Sales Program Manager

Manage the end-to-end delivery of sales and referral programs that drive acquisi...

Location

United States , Charlotte

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Marketing, Communications, or related field, or equivalent work experience
3+ years of experience in program or project management, sales operations, or marketing operations
Experience coordinating cross-functional initiatives and managing program performance metrics
Strong program and project management capabilities with attention to detail and operational discipline
Analytical thinker able to interpret data and translate insights into actionable improvements
Proficient in Microsoft Excel, PowerPoint, and CRM/marketing systems (e.g., Salesforce, HubSpot)
Excellent written and verbal communication skills with the ability to influence across functions
Strong collaboration and stakeholder engagement skills
Ability to manage multiple projects in a fast-paced environment with shifting priorities

Job Responsibility

Lead day-to-day management and optimization of Brightspeed’s sales and referral programs, ensuring accurate setup, tracking, and fulfillment
Collaborate with Marketing, Sales, and Channel Operations to launch and promote referral campaigns that align with consumer sales priorities and brand messaging
Develop and maintain program documentation, process guides, and communication materials to support consistent execution and field readiness
Monitor program performance, providing reporting and insights on participation, conversions, incentive payouts, and ROI
Partner with Analytics and Finance teams to validate data accuracy, track budget utilization, and support forecasting for referral incentives
Coordinate with IT and vendor teams to maintain referral systems, troubleshoot issues, and implement enhancements
Ensure programs comply with legal, privacy, and financial controls while maintaining an excellent participant experience
Support additional consumer sales initiatives and incentive programs as part of the Sales Programs team
May perform other duties as assigned

What we offer

competitive medical, dental, vision, and life insurance
employee assistance program
401K plan with company match
host of voluntary benefits

Fulltime

Senior CRM Manager

Ledger

Location:
United Kingdom, London

Category:
-

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 30, 2025

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Location:United Kingdom, London

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Contract Type:Employment contract

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:April 30, 2025

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Location:
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Contract Type:
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Job Posted:
April 30, 2025