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The Senior Credit Controller is a hands-on role responsible for managing Opcare invoicing, credit control, and customer query resolution for our NHS clients. This position plays a key role in ensuring timely and accurate invoicing, maintaining customer balances within company targets, and supporting cash flow management. The role involves close collaboration with the Credit Control Manager, Operations, Treasury, and the Senior Leadership team to monitor accounts receivable, resolve queries, and ensure effective financial processes for high-value, low-volume monthly Opcare invoices.
Job Responsibility:
Manage end-of-month and ad-hoc Opcare invoicing, ensuring accuracy and adherence to SOPs
Monitor and collect overdue invoices, ensuring timely payment in line with agreed terms
Allocate daily cash receipts and maintain accurate records of customer accounts
Liaise with Operations, Treasury, and Senior Leadership on weekly cash calls, forecasting, and reporting
Maintain and update monthly billing and receipts trackers, including accruals
Respond promptly to customer enquiries and support other accounts receivable activities as required
Requirements:
Strong IT literacy, including intermediate Excel skills and fast, accurate data entry
Proven experience in high-value invoicing, cash collection, and managing overdue accounts
Highly organised, detail-oriented, and able to manage multiple priorities under tight deadlines
Effective communicator with strong interpersonal skills, able to build productive relationships internally and externally, including with remote teams
Confident, proactive, and self-motivated, able to work independently and collaboratively
Adaptable, resilient, and comfortable in fast-paced, changing environments
Professional and discreet, handling sensitive information with diplomacy
Flexible and improvement-focused, with strong literacy and numeracy skills
3-5 years previous experience as a Credit Controller is essential
Nice to have:
Experience with Navision
Experience of working in a healthcare setting
What we offer:
Competitive market salary
Incremental holiday allowance starting at 35 days, increasing to 41 days with length of service (inclusive of bank holidays)