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Senior Control Room Manager role overseeing warehouse systems to ensure smooth running, managing a specialist team, and optimizing system throughput and availability.
Job Responsibility:
Oversee the warehouse systems and ensure they are optimised to maintain the smooth running of the warehouse.
Responsible for managing, leading and motivating a specialist team of direct reports. Providing 24/6-cover to provide core shift management of the Control room Witron system which runs the Warehouse
To lead a team that monitor the daily workload progress and take any systems, engineering or operational actions necessary to ensure the work is completed
To lead and motivate a large specialist team of made up of Control room Managers and Assistant Control Room Managers
Ensure team are reviewing the balance of the days inputs and outputs to make decisions on what actions are required to ensure maximum fulfilment of stock receipts
To ensure the system delivers optimum throughput and system availability. Identifying when performance is starting to deviate from target / acceptable levels and ensure correct teams take appropriate actions to remedy.
To ensure team is co-ordinating with relevant areas to drive engineering and system expertise to rectify issues at the earliest opportunity
Analysis of issues post-resolution to accurately conclude the root cause and develop a clear action plan for resolution.
To ensure that all pick planning and re-profiling activity and associated pick resource estimates for the relevant areas within those warehouse areas
To support decision making to adjust the outbound flow including tactical workload reduction (scratching, rolling picks) to ensure that all vehicles are loaded to meet the trunking delivery schedule
Maintain a working relationship with Boots IT to ensure that the warehouse is provided the best service for receiving store and suppliers orders on time to deliver a world class service
Requirements:
Experience managing a technical team, IT equipment and resolving system related problems
Experience writing / developing management reports, working with automated warehouse systems and controlling use and repairs of IT equipment
Exposure to project based work, warehouse processes and flows and extensive operational and people management skills
Demonstrate a flexible and adaptable approach, maintain relationships and influence performance.
Detailed experience of warehouse processes / flows and working with automated warehouse systems
Able to resolve conflicts, maintain relationships and influence performance
What we offer:
Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.