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We're looking for a thinker who can write. We’d like a Senior Content Designer to join our Product Design team and help lead the in-app content strategy for many of our big projects that cross different product teams. This is a senior role where you'll work closely with Product, Engineering, Research, and Go-to-Market (GTM) teams. Your goal is to influence the product direction and make a real business impact by making sure our in-product UX copy and stories are crystal clear. You'll be actively involved in creating frameworks for UX copy and content, getting everyone on the same page, and turning complex product features into simple, effective user experiences.
Job Responsibility:
Lead content strategy: Set the content direction for large, cross-functional projects
Improve the practice: Help evolve our content processes and tools
Define principles: Help create and communicate content strategy and principles that link product results directly to overall business goals
Plan initiatives: Lead content planning for major strategic projects across multiple product areas
Shape AI experiences: Help define the strategy for how we use AI in the product
Build partnerships: Partner with product directors, engineering VPs, researchers, data analysts, and GTM leaders
Facilitate alignment: Lead discovery and alignment workshops
Advocate content: Champion the importance of content during roadmap prioritization and technical decisions
Provide top-notch UX copy: Where needed, you’ll need to put your excellent UX writing skills to use
Design & prototype: Create and prototype customer-facing content at all levels of detail
Handle complexity: Design content for multi-step, logic-heavy user experiences
Maintain standards: Set the rules for tone, voice, terminology, and writing patterns
System development: Own or co-lead the development of our content design system
Workflow improvement: Improve how content is handed off, quality-assured, tracked, A/B tested, and analyzed
Tool implementation: Implement tools and processes to help our content work scale efficiently
Requirements:
5+ years building product content in SaaS environments
3+ years in a content/content strategy role, or having equivalent influence across product teams
A strong portfolio with 3+ end-to-end case studies that show how you moved from strategy → cross-functional alignment → execution → measurable results
Strong understanding of UX writing principles and how words are a key part of design
Experience designing content for complicated flows, enterprise-level workflows, or AI/assistant experiences
Proven experience running discovery workshops, designing content systems, and working effectively with PMs, engineers, researchers, and GTM teams
Comfortable working with Figma and AI tools like ChatGPT
Experience using analytics, A/B testing, and qualitative research to refine and improve content
Excellent communication and storytelling skills
you can influence senior stakeholders and simplify complex logic into clear copy and diagrams
Native-level English proficiency: Excellent spelling and grammar, and a keen eye for detail. Clear understanding of the nuances in meaning between similar words
Nice to have:
Experience with generative AI / prompt engineering in a product setting
A background in UX research, HCI, linguistics, technical writing, or localization
Experience building or scaling a content design function or content operations (Content Ops) team
What we offer:
5 Weeks of paid vacation
Sick Leave Compensation (5 Paid Uncertified Sick Days and 2 weeks fully paid w/ medical certificate, additional)
Benefit budget with flexible options, including a MultiSport card, Canadian Medical membership, contributions to a pension savings plan and additional choices available through Benefit Plus