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The Senior Consultant role requires over 8 years of experience in server management and cloud technologies. Candidates should have strong Linux OS operations skills and proficiency in Azure, GCP, or AWS. Responsibilities include delivering technical support, managing server installations, and adhering to ITIL best practices. A Bachelor's or Master's degree is required, along with a willingness to travel for projects.
Job Responsibility:
Deliver 3rd level technical support in compliance with customer SLAs
Work with customer on suggesting best solutions for automating any repetitive task
Daily Compute operations (Events/Incidents/SR/CR/RCA ..) following ITIL processes
Help L2 members in-case of any upgrade/patch activity run into errors
Server installation, maintenance, monitoring, decommission and special configurations beyond automated tasks
Managing patches through zypper and addressing problems related to patching
Proficient in LVM management, including the extension and resizing of LVM, and possessing a solid understanding of LVM maintenance commands
Capability to resolve GRUB-related issues and address problems with GRUB configuration
Root Cause Analysis for customer incidents
Service/Task documentation, testing, quality management and knowledge transfer
Assist 2nd level technical support in complex tasks
Willingness to participate in an OnCall setup which may include weekends or public holidays if required by the project
Requirements:
Overall 8+ year’s Experience in Server Management Administration
Experience in Server (physical/VM) installation, maintenance & decommissioning
profound Linux OS operations experience
Capability to operate on at least one cloud technology such as Azure, GCP, or AWS
Knowledge in SUSE Pacemaker cluster. Troubleshooting Pacemaker cluster issues
Awareness about ITIL best practices for incident, change, problem management
DNS Configuration, Configuration of DNS for forward lookup and reverse lookup zones
Configure and Admistration of SAMBA/AUTOFS/CIFS/FTP/Users/Permissions
Install/upgrade/patch SUSE linux servers
Able to provide knowledge transfer from certain technology areas towards 2nd level technical support
Proficiency in written and spoken English
Proven ability to transfer knowledge and stay aware of current trends and technical advancements