Senior Connectivity Integration Analyst

• Operational Subject Matter Expert: Serve as the primary technical liaison for hotels and partners integrating with Airbnb and HotelTonight via supported PMS, CMS, or Channel Managers, ensuring seamless onboarding, mapping, troubleshooting, and ongoing connectivity support—including test rollouts, issue resolution (such as XML data exchange and eligibility concerns), performance reporting, partner engagement, product bug escalation, internal training, and the creation of self-help resources to optimize partner experience and operational excellence
• Working knowledge of technical tools: Analyze & troubleshoot connectivity related issues including XML data to ensure a seamless exchange of inventory & reservation data
• Leverage AI and Automation: Champion the use of AI-driven tools and automation to optimize workflows, enhance data management, and streamline onboarding and daily operations. Identify opportunities where AI can improve efficiency, accuracy and the overall customer and partner experience
• Innovation and Problem Solving: Drive innovation by proactively identifying complex business and technical challenges, designing creative solutions, and championing a culture of continuous improvement across teams. Leverage deep expertise to solve ambiguous problems, experiment with new approaches, and influence strategic decisions that elevate Airbnb’s products and services
• Strategic Process Optimization: Lead the identification, design and implementation of innovative process improvements for onboarding, data management, and cross-team collaboration. Utilize advanced analytics and automation, including AI-based solutions, to deliver scalable and sustainable outcomes
• Cross-Functional Collaboration: Partner with Product, Engineering, Data Science and other stakeholder teams to resolve multi-faceted challenges, drive strategic initiatives, and continuously improve operational workflows across the platform
• Mentorship and Coaching: Mentor and upskill team members by sharing subject matter expertise, supporting learning in content management, partner communications and AI-enabled operations
• foster an inclusive and high-performing team culture
• Performance Management : Develop, manage, and present data-driven reports and dashboards, ensuring KPIs and operational objectives are consistently met or exceeded through evidence-based action planning
• Business Expertise: Apply deep knowledge of how cross-functional teams' efforts contribute to organizational objectives, proactively aligning team deliverables and priorities to maximize impact
• Change Agent: Lead and support organizational transformation by advocating for and implementing new technologies, tools, and best practices, with a focus on continuous improvement and operational excellence

• Bachelor’s degree in a relevant field or equivalent practical experience
• Expertise in leveraging AI, data analytics, and automation platforms (e.g., AI-powered workflow tools, SQL, Airtable, Google Suite, Python or similar) to transform business processes and solve complex challenges
• 5+ years of progressive experience in Operations or related fields, with a proven track record of driving cross-functional initiatives and leading impactful projects
• Ideally, 2+ years background in working with Excel, XML and SQL. Great understanding of how APIs function
• Able to communicate clearly and effectively with stakeholders on multiple levels
• Have attention to detail and analytical skills to quickly detect and resolve problems
• Have a flexible mindset with the ability to handle constantly changing priorities
• Advanced knowledge of HotelTonight and/or hospitality industry processes, tools, and workflows, with demonstrated success in optimizing end-to-end operations
• Exceptional analytical, conceptual, and problem-solving abilities
• able to synthesize information and anticipate future trends
• Demonstrated ability to work both independently and collaboratively, influencing and aligning multiple stakeholders to shared goals
• Strong organizational, communication, and leadership skills, with the ability to convey complex information to diverse audiences
• Commitment to continuous improvement, inclusive behaviors, and fostering a culture of innovation
• Agile, proactive, and resilient mindset
• comfortable navigating and leading through ambiguity and change

Basic understanding and working knowledge of technical tools like Sumo Logic and Snowflake would be an added advantage

• bonus or incentives
• one or more equity programs
• benefits
• Employee Travel Credits