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Senior Commercial Property Claims Handler

directlinegroup.co.uk Logo

Direct Line Group

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Location:
United Kingdom , Glasgow

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Category:
Insurance

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As a Senior Commercial Property Claims Handler, you'll be responsible for handling the larger and more complex Direct Line for Business and Churchill for Business property claims up to a value of £100,000. The duties also include supporting the Team Leader in managing the team and developing technical capability.

Job Responsibility:

  • Triage new large and technical property claims
  • Manage end-to-end handling of retained technical claims
  • Spot and escalate potential fraudulent activity
  • Investigate claims, negotiate indemnity and liability, and identify recovery opportunities
  • Help shape and improve our overall claims handling strategy
  • Support technical development through case clinics, audits, and sharing legal/technical updates
  • Maintain strong control of indemnity spend and accurate reserving
  • Manage customer and third-party expectations throughout the claim lifecycle
  • Meet all regulatory timescales and compliance requirements
  • Act as a technical mentor and referral point for colleagues
  • Focus on your own development to support our centre-of-excellence standards
  • Keep customer experience and Consumer Duty principles at the core of your work
  • Achieve departmental targets and contribute to team performance

Requirements:

  • Strong commercial insurance background
  • Confident in recognising and investigating potential fraud indicators
  • Solid understanding of core insurance principles, policy coverage and industry practices
  • Excellent stakeholder management skills, with the ability to build effective relationships
  • Experience coaching, supporting or mentoring colleagues to develop their capability
What we offer:
  • 9% employer contributed pension
  • Annual company bonus of up to 10%
  • 50% off home, motor and pet insurance, plus free Green Flag breakdown cover
  • Additional optional Health and Dental insurance
  • EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
  • Generous holidays
  • Buy as you earn share scheme
  • Employee discounts and cashback
  • 22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
  • Income protection on 50% of your salary for 5 years
  • Life assurance cover at four times your salary
  • Flexible benefits scheme
  • Salary sacrifice scheme for fully electric and plug-in hybrid cars, and for private dental and medical cover
  • Enhanced maternity, paternity, shared parental, and emergency dependant leave
  • Employee Assistance Programme (EAP), offering information on financial and mental wellbeing as well as emergency support and advice
  • Trained mental health first aiders (MHFA) for support whenever you need it
  • Volunteering opportunities through our partnership with Neighbourly
  • Up to £50 a month to match any contributions you make to your local community

Additional Information:

Job Posted:
December 08, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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