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Are you a seasoned infrastructure professional with deep technical skills across cloud and on-prem environments? Join a leading UK IT consultancy delivering complex infrastructure support and solutions for central government clients. We are looking for a Senior Cloud Engineer to play a hands-on role supporting internal, customer, and developer-facing systems across private, public, and hybrid cloud environments. You'll take ownership of escalated incidents, help resolve major issues, and work closely with both project and support teams to maintain high availability and integrity of critical services.
Job Responsibility:
Diagnosing and resolving complex infrastructure incidents escalated from the Service Desk
Collaborating with Problem Managers to investigate and permanently resolve recurring issues
Ensuring requests for support are handled within agreed SLAs
Delivering expert hands-on support across a range of hosting environments – from traditional on-premise infrastructure to Microsoft Azure
Creating and maintaining support documentation, including knowledge base articles
Supporting project handovers and ensuring new solutions are support-ready
Helping maintain secure, resilient, and well-documented systems across enterprise-scale environments
Assisting in physical infrastructure tasks when required (e.g., hardware swaps, cabling)
Requirements:
Microsoft Azure: Strong experience across IaaS, PaaS, and Entra ID (Azure AD)
Windows Server: 2012 R2 through to 2022, including core services (DNS, DHCP, IIS, RDS, DFS, GPO)
Active Directory: Complex environments with multiple forests/domains
Office 365: Tenant setup and configuration to best practice