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We’re seeking a Senior Cloud & AI Cloud Solution Architect. This is an opportunity to make a meaningful impact by enabling customers to realize the full potential of the cloud. With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Job Responsibility:
Proactively acts as the voice of the customer/partner and internal communities leveraging relevant insights from feedback tools and systems
Identifies and/or translates customer/partner problems into industry solutions
Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience
Proactively identifies, escalates, and mitigates blockers using appropriate tools
Delivers solutions in line with company methodologies, ensuring proven practices and patterns are followed
Proactively identifies new opportunities for Consumption, Usage & Unified expansion at scale
Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record
Leverages market insights and demand signals
Contributes to leading virtual teams using knowledge of Microsoft architectures and their context in the competitive landscape
Proactively identifies gaps that enable solutions to scale across customers
Requirements:
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
Active U.S. Government Top Secret/SCI Security Clearance
U.S. citizenship
Ability to pass Microsoft Cloud background check
Nice to have:
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
4+ years experience working in a customer-facing role
4+ years experience working on technical projects
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)