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As a Client Relationship Manager at Olsson, you are responsible for the client management and growth strategy for a specific client or a group of clients. As the primary point of contact, you will establish key contacts across the firm, cross-sell overall services, and manage strategic project pursuits with the specified client. This role is critical in driving and executing client growth strategy while ensuring excellent client service through consistent communication both internally and externally.
Job Responsibility:
Develops, drives, and executes an overall client growth strategy, identifying new opportunities for the firm to provide services to the client(s)
Anticipate and understand client needs, preferences, goals, and current satisfaction level through a deep understanding of the client’s business and industry. Provide customized solutions to meet those needs
Initiate and maintain relationships with key contacts, including clients, partners, community stakeholders, and political entities. Guide relationships with key clients
May lead or collaborate with other internal staff on community-wide engagement efforts to strengthen the firm’s brand and connections to key decision-makers relevant to the client based on client type
Serve as the main point of contact for the specified client, ensuring their satisfaction and addressing any concerns or issues promptly
Align technical and project management expertise to meet client needs and coordinate with leadership to ensure client objectives and standards are met
Manage project pursuits with the client and have high-level understanding of all projects with the client to ensure contractual obligations are being met and client satisfaction
Lead the pursuit effort for proposals related to the client. This includes coordinating with internal staff to describe the project and identify resources to best position for the opportunity. Also includes working with Marketing staff to prepare resumes and formal proposals
May serve as a project manager, or have technical involvement, with one or more projects with the client
Leads all client negotiations and ensures client-specific billing and contract standards are applied
Requirements:
Strong communication skills
Ability to contribute and work well on a team
Bachelor’s degree in engineering, sciences, planning, landscape architecture, business, or related field preferred
Minimum of 10 years of experience in the consulting industry
Minimum 8 years of experience in project and client management
Familiarity with community and statewide engagement strategies
Ability to build and maintain relationships with key stakeholders
Proactive problem-solving and strategic thinking
What we offer:
Receive a competitive 401(k) match
Be empowered to build your career with tailored development paths
Have the possibility for flexible work arrangements
Engage in work that has a positive impact on communities
Participate in a wellness program promoting balanced lifestyles
Traditional benefits package (health care, vision, dental, paid time off, etc.)
Opportunity to participate in a bonus system that rewards performance