Senior Business Analyst Job at MyTennisLessons (Krakow)

Senior Business Analyst

MyTennisLessons

Location:
Poland , Krakow

Category:
Finance

Contract Type:
Employment contract

Salary:

12500.00 - 15700.00 PLN / Month

Save Job

Apply Position

Job Description:

We’re seeking a savvy Senior Business Analyst to bridge finance and customer experience. In this strategist role, you will translate financial insights into actionable CX scorecards and KPIs, build predictive models to anticipate risks and opportunities, and ensure our budgeting and performance metrics fuel customer-centric improvements. You’ll serve as the connective tissue between Finance, CX leadership, and Analytics teams—crafting dashboards, forecasts, and predictive models that illuminate the path to smarter decisions.

Job Responsibility:

Lead design and implementation of CX scorecards and financial KPIs, aligning metrics with budgetary goals and customer outcomes
Develop and deploy predictive models (anomaly detection, churn prediction, CLV forecasting, rolling-forecast budgeting, next-best-action) to anticipate risks and opportunities and guide CX investments
Partner with Finance and CX stakeholders to define measurement frameworks, target-setting approaches, and reporting cadences
Build and maintain interactive dashboards in Power BI and Metabase, ensuring data accuracy, usability, and timely delivery
Leverage Salesforce data to connect customer-journey metrics with revenue and cost drivers
Conduct variance analysis, forecasting, and “what-if” budgeting to inform CX program investments
Create and validate predictive models that tie back to financial and CX scorecards

Requirements:

5+ years of experience as a Business Analyst or Analytics Lead, with a strong track record in financial analysis and reporting
Proven expertise designing scorecards, KPIs, and predictive models for Customer Experience or similarly cross-functional teams
Hands-on proficiency with Power BI and Metabase (data transformation, DAX/SQL, visualization best practices)
Solid experience with Snowflake (data ingestion, modeling, performance tuning)
Comfortable extracting and analyzing data from Salesforce (Sales Cloud/Service Cloud)
Advanced SQL skills and familiarity with Python or R for ad-hoc and predictive analysis
Exceptional communication skills: able to tailor insights for both technical and non-technical audiences
Availability to work in a hybrid work model, hours 12:00-20:00.

Nice to have:

Background in budgeting, forecasting, and financial planning & analysis (FP&A)
Experience in CX domains—voice of customer programs, NPS, CSAT, journey analytics
A strategic mindset: you see beyond the dashboard to the business initiative it supports
Strong project management skills
adept at juggling priorities in a fast-paced environment
Collaborative spirit: you thrive in cross-functional teams and enjoy building consensus

What we offer:

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation, table tennis, and mini gym
Free snacks and beverages in a kitchen
Company parties and social activities
Employee referral program
Relocation Package within Poland

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

MyTennisLessons - All Job Offers

Job Link Share: