Senior Business Analyst, IKEA

IKEA

Location:
Sweden, Helsingborg

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At Operations Center, we’re looking for a Senior Business Analyst to join our leadership team – playing a crucial role in shaping the future of technology and business in our transformation journey. Operations Center defines and leads service, product and technology strategies for IT Operations, including Business Process Monitoring. Our mission is to ensure the reliability and availability of digital products and services across the IKEA landscape. We achieve this through observability, monitoring and reporting of our business-critical flows, supported with 24/7 operations and best practices in Service Continuity and Major Incident Management. As a Senior Business Analyst, you excel at transforming consumer needs and data into actionable insights, driving value-driven deliveries, improvements, and large-scale transformations. Using data, automation, and advanced analytics, you enhance IT Operations with high-quality services, products, and practices.

Job Responsibility:

Develop and promote roadmaps and offerings to enhance Service awareness in the Operations Center
Ensure compliance with policies, legislation, and industry standards
Drive data collection and analysis for strategy, design, and development of Products and Services
Continuously improve operational models, reporting, and analysis to boost efficiency and quality.

Requirements:

Strong ability to capture, interpret, and translate business needs into data-driven solutions
Deep knowledge of analytics, IT Operations, industry standards, and emerging technologies
Experience in process mapping, dashboards, reporting, and agile development
Excellent communication skills—translating complex concepts into clear insights for both technical and business audiences
A proactive mindset, continuously improving methods, processes, and performance
Formal education in statistics, MBA, or equivalent
5+ years in analytics, business requirements, and technology transformation
Strong experience in forecasting, predictive modeling, PowerBI or similar tools and advanced MS Excel
Expertise in ITIL4, SAFe, SRE, and agile methodologies
Experience in 24/7 service delivery, Business Process Monitoring, and ServiceNow is a merit.

Additional Information:

Job Posted:
April 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Senior Business Analyst