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Senior Building Experience Manager

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Industrious

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Location:
United States, New York City

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Category:
Real Estate

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Contract Type:
Not provided

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Salary:

90000.00 - 120000.00 USD / Year

Job Description:

As a Senior Building Experience Manager, you’ll be responsible for directly managing a dynamic tenant experience program for owners of large office assets. This includes oversight of physical amenity spaces, tenant programming, building communications, marketing and sales, service culture, and the team members who bring it all to life. We believe community, connectivity, and productivity are the real drivers of places where people want to be. To thrive in this role, you’ll bring both an eye for creating engaging workplace experiences and the operational chops to make them run seamlessly. At its core, this is hospitality work. It’s about discipline and empathy, systems and service — and creating moments where tenants feel not just welcomed, but empowered and delighted to spend their days here.

Job Responsibility:

  • Tenant Experience & General Management: Build strong bonds with occupiers
  • Ensure financial and engagement reporting are submitted on time
  • Monitor trends on an established cadence
  • Manage tenant experience and amenity budgets
  • Establish clear systems and procedures
  • Consistently identify ways to improve systems and processes
  • Provide assistance with new tenant move-ins, onboarding and in office services when asked
  • Assist marketing teams with ensuring collateral and experiences are per building brand identity standards
  • Assist leasing teams in highlighting the benefits of the building’s amenities
  • Deploy customer sentiment surveys such as NPS, CSAT and others
  • Own the tenant and new hire onboarding process
  • Amenity Management: Oversee the ordering, restocking, receiving and inventory of amenity supplies
  • Ensure all the amenity spaces are spotless at all times
  • Document and escalate maintenance and facilities issues
  • Meeting & Events Management: Meet or exceed quarterly sales goals for the meeting and event spaces
  • Support, manage, and coordinate meeting and event leads and bookings
  • Conduct property site tours, managing room flips and checking in bookings daily
  • Manage 3rd Party AV vendors and contracts
  • Ensure the broader day-to-day operations of the meeting rooms/tenant lounges and other bookable space are running smoothly
  • Create reports and monitor trends
  • Third Party Vendor Management: Ensure that all third party vendors are aligned on a daily basis
  • Create a hospitality focused environment and culture
  • Lead overall hospitality and service standards for all staff
  • Assist in overseeing the food and beverage and catering outlets
  • Assist in programs that drive a la carte and catering food and beverage sales
  • Facilitate the efficient reporting of facilities issues and adhering to cleanliness standards
  • Ensure food and beverage menus, signage, uniforms and other communications follows brand identity standards
  • Approve food and beverage focused events and communications
  • Arrival Experience: Be a strategic advisor to Property Management in delivering a seamless and elevated visitor management and lobby arrival process
  • Assist and on occasion carry out regular Hospitality Training for line level employees
  • Community Programming and Building Communications: Directly manage Community Manager who will design and execute a dynamic calendar of events
  • Oversee the implementation of all aspects of the community events
  • Assist in creating and execution of event marketing strategies and content
  • Ensure digital and physical communications methods are up to date and functioning appropriately
  • Deliver on occupier Surprise & Delight and Interaction monthly standards
  • People Management: Assist direct reports in creating their annual goals
  • Performance manage any direct reports and take action when necessary
  • Create an employee culture that is empathetic and supportive
  • Ensure any teammates have the tools and resources to be successful
  • Service Culture: Identify and execute key hospitality processes and operations
  • Be a champion for implementing standards steps of service and hospitality principles
  • Create local service campaigns that reinforce great hospitality in action
  • Model and deliver on any new hospitality standards related to new products and services
  • Confidently, empathetically and professionally communicate and resolve issues with all building stakeholders

Requirements:

  • Experience in directly managing a dynamic tenant experience program for owners of large office assets
  • Experience overseeing physical amenity spaces, tenant programming, building communications, marketing and sales, service culture, and team management
  • Ability to create engaging workplace experiences and operational skills to run them seamlessly
  • Enjoy being a connector who pulls together community, F&B, fitness, events, and arrival into one seamless experience
  • Thrive on leading teams, coaching talent, and setting service standards
  • Energized by variety in daily tasks
  • See hospitality as a strategy that drives community, culture, and building value
  • Take pride in making large, complex spaces feel warm, human, and easy to navigate
  • Ability to build strong bonds with occupiers and become an invaluable resource
  • Experience managing tenant experience and amenity budgets
  • Experience establishing clear systems and procedures
  • Experience overseeing ordering, restocking, receiving and inventory of amenity supplies
  • Experience managing meeting and event spaces, including sales and coordination
  • Experience with third-party vendor management
  • Experience in community programming and building communications
  • People management experience, including performance management
  • Experience identifying and executing key hospitality processes and operations
  • Ability to model and deliver on hospitality standards
  • Ability to confidently, empathetically and professionally communicate and resolve issues with all building stakeholders
What we offer:
  • Performance-related bonus pay up to 12% of base salary
  • Heavily subsidized healthcare plans
  • Generous paid time off
  • Long-term incentive program
  • Wellness programs
  • Professional development grants
  • 401k plan

Additional Information:

Job Posted:
December 09, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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