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The consultant will work within an Application Support team responsible for all production activity relating to the Asset Liability Management and Treasury business. Involves technical and functional skills.
Job Responsibility:
Assist FO and MO users in their day-to-day work, troubleshooting issues and designing workarounds to reduce incidents
Perform the first level of incident investigation
Act as single point of contact for any user-related topics and coordinate different actors when addressing transversal issues
Understand business issues and business impacts
Continuous training on Business knowledge to maintain service level
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