Senior Application Support Lead – Payments and Services Job at Citi (Belfast)

Senior Engineering Manager - Payments Team

You will lead the engineering team for Coursera's Payments platform, overseeing ...

Location

Salary:

Not provided

EdTech Jobs

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science or a related field, OR equivalent practical experience (e.g. 3+ years as a hands-on software engineer building web applications or distributed systems)
5+ years in software product development or a related field, including prior experience leading engineering teams (2+ years in an engineering management role)
Strong software engineering foundation with experience in system design, data structures, and algorithms

Job Responsibility

Building the Team: Partner with cross-functional stakeholders (Product, Data, Finance) to refine the team’s charter, ensure alignment with broader business goals, and support overall team health and growth
Mentoring: Act as a role model and coach for engineers. Conduct regular career development conversations, provide constructive feedback, and inspire engineers to achieve their best
Hiring: Identify key skill gaps and growth areas on the team. Drive the hiring pipeline by sourcing, interviewing, and onboarding talented engineers to build a well-rounded, high-performing team
Advising (Technical Leadership): Provide hands-on technical guidance to engineers as they design systems and tackle complex problems. Encourage sound architectural decisions and help team members grow into technical leaders in their product work
Product Enablement: In partnership with Product Management, curate a compelling vision for the payments platform including expanding our international payments strategy. Translate high-level product needs into an actionable engineering roadmap. Prioritize and drive key initiatives forward, run sprint planning and stand-ups, and ensure the team delivers with high quality on product and business goals in this critical area of the product
Platform Leadership: Balance building new features with managing tech debt to maintain a reliable, scalable platform. Evolve the payments platform for high leverage – architect systems and services that can accelerate multiple product initiatives across Coursera
Mediating: Foster an inclusive, collaborative team environment. Proactively address interpersonal issues and facilitate crucial conversations with empathy and fairness. Ensure every team member feels empowered, engaged, and comfortable sharing ideas and concerns

Fulltime

Senior Vice President, Product Management, UK and Europe Domestic Payments

Are you looking for a career move that will put you at the heart of a global fin...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Strong relevant experience and in-depth understanding of the payments landscape with focus on the UK and European markets
Strong Understanding of payment processing, payment messages and related data flows
Experience in implementing payment regulatory mandates
Experience in data led initiatives and projects
Experience in developing and launching complex payments solutions
Experience in leading the successful implementation of complex projects
Ability to create business cases and related presentations and materials
Apply ingenuity and creativity to problem analysis and resolution for complex and/or unique situations
Excellent interpersonal, written, and verbal communication skills, and ability to communicate and influence at all levels
Risk management mindset. Experience in assessing, documenting, and managing business risk as part of a product organisation

Job Responsibility

Manage critical initiatives across payment solutions for the cluster, with a strong focus on data and regulatory compliance
Lead assessment, requirements, and implementation of key regulatory mandates across payment solutions
Develop a strong understanding of the payment’s application architecture, how it supports critical payment flows and end-to-end client experience when using Citi’s solutions
Support Modernization initiatives – including product development, project management and successful end to end execution
Contribute to shape the strategy of domestic payments in UK and Europe, working with the countries, subclusters and global teams to continue to build on our existing solutions to offer a best-in-class client proposition
Own and drive PNL growth – proactively understanding the market landscape and client needs to drive the creation and commercialisation of winning client solutions
Appropriately assess risk when business decisions are made, pre-empting and mitigating potential risks and escalating, managing, and reporting any issues with speed and transparency
Lead and support AI related initiatives

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Head of Legal Digital Assets

We have an excellent opportunity for a Director, Head of Legal Digital Assets to...

Location

United Kingdom , London

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Provide expert legal support for digital assets and digital money initiatives, ensuring compliance with applicable laws, regulations, and internal policies
Work closely with Group Strategy to help shape and develop Barclays’ overall strategy for digital assets
Act as principal legal adviser on digital asset frameworks, business models, and technology solutions
Monitor and interpret global regulatory developments, identifying and mitigating legal and reputational risks
Lead external advocacy on digital asset regulation and innovation, engaging with policymakers, regulators, trade bodies, and industry stakeholders
Develop governance frameworks and internal policies to support digital asset initiatives
Deliver training and thought leadership on legal and regulatory issues in digital assets
Development and implementation of best practice legal strategies for risk management and compliance
Legal advice and support to the bank's payments-related activities including merchant acquiring, card issuance, cross currency payments, payment systems and mobile payments
Representation of the bank in legal proceedings related to payment services

Job Responsibility

Provide expert legal support for digital assets and digital money initiatives, ensuring compliance with applicable laws, regulations, and internal policies while enabling innovation in a regulated environment
Work closely with Group Strategy to help shape and develop Barclays’ overall strategy for digital assets, embedding legal considerations into strategic planning and execution
Act as principal legal adviser on digital asset frameworks, business models, and technology solutions, collaborating across functions to influence strategic initiatives
Monitor and interpret global regulatory developments, identifying and mitigating legal and reputational risks associated with digital asset activities
Lead external advocacy on digital asset regulation and innovation, engaging with policymakers, regulators, trade bodies, and industry stakeholders to influence the regulatory landscape and represent Barclays’ position
Develop governance frameworks and internal policies to support digital asset initiatives, ensuring alignment with Barclays’ risk appetite and obligations
Deliver training and thought leadership on legal and regulatory issues in digital assets, and represent Barclays in industry forums and cross-functional committees
To ensure that the payment activities are conducted in compliance with applicable laws and regulations, and to help the bank manage legal risks associated with these activities

What we offer

Hybrid working
Structured approach to hybrid working with fixed, ‘anchor’ days
Supportive and inclusive culture and environment
Commitment to flexible working arrangements
International scale offering incredible variety, depth and breadth of experience
Chance to learn from a globally diverse mix of colleagues
Encouragement to embrace mobility, exploring every part of our operations as you build your career

Fulltime

New

SRE Observability Lead Engineer

The SRE Observability Lead Engineer is a hands-on leader responsible for shaping...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Relevant experience in Observability, SRE, Infrastructure Engineering, or Platform Architecture, including several years in senior leadership roles
Deep expertise in observability tools and stacks such as Grafana, Prometheus, OpenTelemetry, ELK, Splunk, and similar platforms
Strong hands-on experience across hybrid infrastructure, including on-prem, cloud (AWS, GCP, Azure), and container platforms (ECS, Kubernetes)
Proven ability to design scalable telemetry and instrumentation strategies, resolve production observability gaps, and integrate them into large-scale systems
Experience leading teams and managing people across geographically distributed locations
Strong ability to influence platform, cloud, and engineering leaders to ensure observability tooling is built for reuse and scale
Deep understanding of SRE fundamentals, including SLIs, SLOs, error budgets, and telemetry-driven operations
Strong collaboration skills and experience working across federated teams, building consensus and delivering change
Ability to stay up to date with industry trends and apply them to improve internal tooling and design decisions
Excellent written and verbal communication skills

Job Responsibility

Define and own the strategic vision and multi-year roadmap for Observability across Services Technology, aligned with enterprise reliability and production goals
Translate strategy into an actionable delivery plan in partnership with Services Architecture & Engineering function, delivering incremental, high-value milestones toward a unified, scalable observability architecture
Lead and mentor SREs across Services, fostering a technical growth and SRE mindset
Build and offer a suite of central observability services across LoBs – including standardized telemetry libraries, onboarding templates, dashboard packs, and alerting standards
Drive reusability and efficiency by creating common patterns and golden paths for observability adoption across critical client flows and platforms
Partner with infrastructure, CTO and other SMBF tooling teams, to ensure observability tooling is scalable, resilient, and avoids duplication (“cottage industries”)
Work hands-on to troubleshoot telemetry and instrumentation issues across on-prem, cloud (AWS, GCP, etc.), and ECS/Kubernetes-based environments
Collaborate closely with the architecture function to support implementation of observability NFRs in the SDLC, ensuring new apps go live with sufficient coverage and insight
Support SRE Communities of Practice (CoP) and foster strong relationships with SREs, developers, and platform leads across Services and beyond to accelerate adoption & promote SRE best practices like SLO adoption, Capacity Planning
Use Jira/Agile workflows to track and report on observability maturity across Services LoBs – coverage, adoption, and contribution to improved client experience

What we offer

27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Head of Legal - US

We are seeking an experienced and commercially focused Head of Legal (US) to lea...

Location

United States , New York

Salary:

Not provided

Sokin

Expiration Date

Until further notice

Requirements

Qualified US attorney (JD) admitted to practice in at least one US jurisdiction (New York preferred)
5+ years’ post-qualification experience (or equivalent) with relevant experience in fintech, payments, financial services, or a highly regulated environment
Demonstrated experience supporting US financial services licensing (application and/or ongoing compliance lifecycle), ideally in payments/fintech or another regulated financial services environment
Experience partnering closely with Compliance/Risk teams and working effectively with regulators and external counsel
Strong understanding of US commercial contracting and the ability to advise effectively in a fast-paced, scaling business
Proven ability to partner with senior stakeholders, simplify complex legal issues, and provide practical, business-oriented guidance
Experience building or scaling legal processes (templates, playbooks, contract workflows) and managing external counsel effectively
Candidates will need to have the right to work in the jurisdiction that they are looking to work in

Job Responsibility

Develop and lead Sokin’s US legal strategy, ensuring alignment with business objectives and applicable US regulatory requirements
Provide expert legal advice to US leadership on a wide range of issues including commercial contracts, product and distribution models, data protection/privacy, intellectual property, employment matters, and litigation/disputes
Partner with business, compliance, risk, and product teams to support US product development and go-to-market, ensuring legal risks are identified early and managed pragmatically
Own the relationship with US external counsel, optimising for quality, speed, and cost-effectiveness
Lead and coordinate Sokin’s US licensing strategy in partnership with Compliance and business leadership, supporting the company’s ability to operate and scale in the US market
Manage the legal workstream for licensing applications, renewals, ongoing reporting and change management, including oversight of external counsel and internal stakeholders
Support regulatory readiness activities such as exams, audits, supervisory requests, and regulator communications, ensuring consistent documentation, issue escalation, and remediation tracking
Help shape and maintain US-facing policies, controls, and governance that support licensing obligations and risk management
Negotiate and draft key US commercial agreements including customer terms, supplier agreements, partnerships, and platform/technology contracts
Support strategic initiatives in the US market, including new partnerships, vendor onboarding, and operational scaling

Fulltime

Payments Data Transformation Head Director

The Applications Development Senior Group Manager is responsible for accomplishi...

Location

United States , Jersey City

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

15+ years experience of application development industry experience, with a minimum of 10 years of hands-on experience specializing in the leadership and hands-on development of franchise-critical applications
10+ years experience leading large technology transformation initiative
8+ experience in large technology development experience
8+ years experience in Big Data Org
5 + years Microservices experience
5+ years hands-on experience in Java, Spring, Spring Boot, Spring Cloud, J2EE Design Patterns, REST services, MicroServices, Docker/Kubernetes, messaging product like Kafka
Deep understanding on design Highly Available and Highly Scalable Systems
Front End Technologies like JavaScript and Angular version, CSS2/CSS3, HTML
Hands-on experience in relational (Oracle/DB2), No-SQL (MongoDB), Unix commands
Hands-on experience on working / deploying application on Cloud

Job Responsibility

Manage/develop multiple teams of technology professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions) as well as ensure team adheres to best practices and process
Develop vision for team around roles and responsibilities, and structure team to ensure greatest impact, efficient use of resource, and alignment to business structures
Prepare and present regular team/project reviews to senior technology management and business leaders
Drive the design and development of system architecture based on latest technology stack, work with end-users of the systems, and enhance the quality of deliverables
Ensure staff follows Citi documented policy and procedures as well as maintain desktop procedures and supporting documentation for filings on a current basis and in comprehensive manner
Work with a wide variety of business and tech teams and help them drive towards an everything-as-code and a codified controls mind-set
Support and drive cultural change, instigating critical thinking about controls and processes and encouraging a culture of continuous improvement
Connected to latest technologies, like Generative AI, and keen to put them in practice
A self-starter with the ability to work effectively in teams and remotely
Shows enthusiasm and develops trust through empathy

What we offer

medical
dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off and paid sick leave
paid holidays

Fulltime

New

Vice President of Customer Support and Integrations

As Vice President of Customer Support and Integrations at PPRO, a global local p...

Location

United Kingdom , London

Salary:

Not provided

PPRO GmbH

Expiration Date

Until further notice

Requirements

Executive Customer Success Leadership: A proven track record of leading, building, and scaling high-performing Customer Support and/or integrations organisations within a complex, global B2B environment, preferably within SaaS or FinTech
Operational Excellence & Process Transformation: Extensive experience in identifying systemic operational inefficiencies, designing, and successfully implementing large-scale process optimisation and automation initiatives that significantly improve customer experience and business outcomes
Strategic Acumen & Execution: Demonstrated ability to translate overarching business strategy into actionable customer success initiatives, driving their execution with a focus on measurable results and long-term impact
Payments Industry Acumen: A strong understanding of financial services or payment industry dynamics, particularly related to complex B2B customer journeys, including onboarding, KYC, and lifecycle management
Exceptional Executive Stakeholder Management: Proven ability to influence, negotiate, and build consensus with senior leadership and diverse cross-functional teams (e.g., Product, Engineering, Legal, Compliance, Sales, Marketing) to achieve shared customer and business objectives
Analytical & Data-Driven Decision Making: Highly adept at leveraging data to define strategic KPIs, identify trends, forecast outcomes, and make informed decisions that drive customer success and operational efficiency
Empathetic & Inspirational Leader: A natural ability to inspire, motivate, and develop teams, fostering an environment of psychological safety, high performance, and continuous learning
Global Communication & Influence: Superior communication, presentation, and negotiation skills, capable of effectively engaging with global stakeholders at all levels and simplifying complex concepts
Bias for Action & Adaptability: A proactive approach to challenging the status quo, taking calculated risks, making decisive actions with imperfect information, and iterating quickly in a fast-paced, evolving landscape

Job Responsibility

Strategic Leadership & Team Development:Build, mentor, and lead a high-performing, globally distributed customer-facing organisation across Commercial Support, Technical Account Management, and Solutions Engineering. You will define the structure, roles, and career paths for teams of 20+ professionals across Europe, LATAM, APAC, and the US, ensuring scalability, accountability, and continuous improvement
You will set clear OKRs and performance standards, foster a culture of ownership and deep collaboration, and ensure the teams act as proactive, embedded strategic partners to both customers and internal stakeholders
You will shape the long-term strategy for global support and customer integrations, driving a transformation agenda focused on automation, AI-enabled workflows, and data-driven decision-making, while partnering closely with cross-functional teams to ensure customers succeed with PPRO
Elevate Customer Support & Operational Efficiency: Define and oversee the strategic vision for a seamless, efficient, and commercially aligned customer/ prospect integration journey
Drive significant operational efficiencies and automation across all onboarding and support processes to enhance scalability and reduce manual effort
Champion End-to-End Customer Lifecycle Management: Develop and implement a comprehensive strategy for ongoing customer engagement, ensuring a consistent and proactive experience across merchant applications, Local Payment Method activations, and product/technical documentation
Oversee the continuous improvement of customer-facing tools (e.g., Welcome Portal) for recurring tasks, reporting, and self-service
Establish robust governance models, clear ownership, and efficient escalation paths for all customer interactions
Create & Scale the Customer Success Framework: Design, implement, and continuously refine a consistent, transparent, and scalable Customer Support playbook, including best practices, processes, and tools
Define and champion Service Level Agreements (SLAs) and comprehensive Customer Experience (CX) metrics across the entire customer journey

What we offer

Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation
work from abroad policy, enabling employees to work remotely for up to another 30 days per year
Learning and Development - We offer a GBP 500 annual budget to support your professional growth
leadership cafés, on-the-job training
Insurance - medical insurance (BUPA health care plan)
a 5% matching pension plan through Now Pensions
Enhance Family Leave
Workplace Nursery Scheme - Save on childcare through salary exchange
Gym membership - PPRO helps contribute towards the costs of your gym membership
Mental Health Platform - one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more

Fulltime

Commercial Manager

The Commercial Manager (M&E) plays a critical leadership role within the Commerc...

Location

United Kingdom , Castleford

Salary:

65000.00 - 75000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Minimum 8 years’ commercial experience within the construction or M&E sector, ideally with a main contractor, fit-out contractor or building services specialist
Proven experience in leading and managing a commercial team, ideally within an M&E or technical delivery environment
Strong understanding of M&E systems (mechanical, electrical) and associated commercial risks
Demonstrable experience developing and implementing commercial procedures and improving commercial performance
Strong working knowledge of JCT and NEC contracts, frameworks and schedule-of-rates mechanisms
Experienced negotiator with exposure to dispute resolution, claims handling and adjudication
Degree/HND/HNC in Quantity Surveying, Commercial Management, Construction Management, Building Services Engineering or a related discipline
Professional membership (MRICS/CIOB or working towards) preferred
GCSEs (or equivalent) including English and Maths

Job Responsibility

Team Leadership & Management: Provide day-to-day line management of the M&E QS team, including recruitment, onboarding, training, and performance reviews
Allocate resources and manage team workload to ensure effective project support across all M&E workstreams
Lead, coach and mentor the QS team to enhance commercial capability, promote best practice, and support professional development
Set clear expectations, objectives and KPIs aligned to commercial strategy and business goals
Commercial & Contractual Management: Lead all commercial activities for the M&E division across tendering, project delivery and final accounts
Ensure robust commercial setup of projects, including contract reviews, budgets, risk registers, and payment mechanisms
Manage and negotiate subcontractor and supplier agreements, ensuring value, compliance and risk mitigation
Work alongside the Head of Commercial to implement and continuously improve commercial processes, governance frameworks, and reporting structures
Ensure timely and accurate commercial reporting, forecasting, CVRs, and cashflow management
Project & Financial Performance: Maximise value, margin and cash on all M&E projects by ensuring proactive cost management, variation capture, and contractual entitlement

What we offer

25 days holiday plus bank holidays
A day’s ‘birthday leave’ to be taken within your birthday month
Opportunity to buy or sell up to 3 days holiday
Opportunity for hybrid working
Ability to participate in the Octopus EV salary sacrifice scheme
Ability to participate in the Cycle to Work Scheme
Employee Assistance Programme
Healthshield cash plan with discounts on high street stores
Free external financial advice – offering support for mortgages, pensions and insurances
Enhanced family friendly pay

Fulltime

Senior Application Support Lead – Payments and Services

Citi

Location:
United Kingdom , Belfast

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 26, 2025

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