Senior Application Support Analyst, Citi

Citi

Location:
Singapore, Singapore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Apps Sup Senior Analyst is a strategic professional who stays abreast of developments within the field of technology. The role involves providing advice and counsel related to the technology or operations of the business, ensuring application functionality, and supporting commodities trading systems among other responsibilities.

Job Responsibility:

Partner with multiple technology teams to ensure appropriate integration of functions to meet goals
Identify and define necessary system enhancements
Analyze existing system logic, identify problems and recommend and implement solutions
Handle day-to-day BAU support for the Singapore Global Commodities business and associated downstream teams
Ensure near 100% availability of applications and associated infrastructure, as well as defining dedicated stability measures to design, test, and accomplish a material reduction in outages
Provide business support for mission-critical trading system used by trading desks and operations
Support all aspects of Commodities trade life cycle flows including Pricing, ECN connectivity, trade booking & executions, Risk Management, middle office and back office and regulatory reporting flows
Raise problems to appropriate technology and business teams while adhering to Service Level Agreements
Build and maintain technical support documentation
Act as a liaison between users/traders, interfacing internal technology groups and vendors
Participate in application releases, from development, testing, and deployment into production
Perform post-release checkouts after application releases and infrastructure updates
Actively participate in and own Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
Cooperate with Development colleagues to prioritize bug fixes and support tooling requirements
Ensure all production issues are logged and updated as per policies and procedures
Effectively share information with other support team members and other technology teams
Handle EOD Batch Issue and deliver risk to trading desk and downstream systems
Persuade and influence others through strong and comprehensive communication and diplomacy skills

Requirements:

Sound knowledge on Business / understanding of financial markets and products
Experience with Messaging Technologies (TIBCO EMS / SOLACE a plus)
Experience with real-time monitoring systems such as ITRS Netagent, APP Dynamics or Splunk
Job scheduling tool such as Autosys
Issue tracking and reporting using tools such as Service Now, JIRA
Knowledge/experience of problem Management Tools
Prior experience with e-trading support/Front Office Support
Working knowledge of Oracle SQL. (Able to build ad hoc SQL queries)
Prior experience with Solaris/Linux a plus with ability to navigate the system and core administration functions. (Able to navigate the system and write shell scripting)
Working knowledge of Python Scripting
Demonstrable track record of hands-on application support experience in a global markets related business
Exposure to Cloud technologies and DevOps (CI/CD) tools and techniques
Working knowledge of Openlink product
Prior E-trading Experience
Knowledge of Microsoft operating systems/components
Strong analytical skills & attention to detail
IT (spreadsheet/analytical/modeling skills)
Positive attitude and keen to learn
Ability to work under stress and time constraints

Nice to have:

Experience with Messaging Technologies (TIBCO EMS / SOLACE a plus)
Knowledge/experience of problem Management Tools
Prior experience with Solaris/Linux a plus with ability to navigate the system and core administration functions
Exposure to Cloud technologies and DevOps (CI/CD) tools and techniques
Working knowledge of Openlink product

What we offer:

Internal Citi and External Markets training
Direct exposure with Business SMEs
Development options
Opportunities to liaise with middle office, operations, front office, business unit management, and other support teams

Additional Information:

Job Posted:
July 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Senior Application Support Analyst