Senior Analyst, Patient Engagement, CVS Health

CVS Health

Location:
United States, Work At Home

Category:
Customer Service

Contract Type:
Employment contract

Salary:

46988.00 - 112200.00 USD / Year

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Job Description:

The Senior Analyst, Patient Engagement will work closely with the Patient Engagement team, as well as the Growth and Population Health teams, at Oak Street to drive key initiatives supporting the patient journey at Oak Street Health. This role will focus on patient retention for tenured patients through improving provider departure workflows and will be measured through completion of annual wellness visits for tenured patients.

Job Responsibility:

Drive strategic analyses, develop data-driven insights & own reporting
Analyze data to inform strategic decision-making related to patient retention
Build and pull reports on performance metrics related to patient retention
Complete analyses to identify areas of progress and opportunity
Communicate insights with local leaders and organizational leaders
Drive patient retention through implementation of Patient Engagement and Retention workflows
Manage relationship with key partners across provider services, Salesforce and patient comms and marketing
Own proactive workflows related to patient communications and panel reassignment
Contribute to key organizational retention goals through implementing initiatives to meet annual patient annual wellness visit completion goals
Identify key factors that influence annual wellness visit completion and identify patient populations for targeted outreach
Report on success of different engagement strategies for achieving annual wellness visit completion goals
Project manager for scope of ongoing initiatives and activities related to provider departure workflows
Creation of metrics and reports to monitor success and identify opportunities for improvement

Requirements:

Minimum 2-4 years of experience
High level of organization and detail orientation
Experience collaborating on projects across multiple departments
Proficient with Microsoft Excel or other standard analysis tools (SQL, Alteryx, etc.)
Strong intellectual curiosity and problem-solving ability
Ability to navigate leadership and operational complexities
Passion for excellence
Quick learner comfortable with ambiguity
Strong accountability and discipline against timelines and deliverables
Collaborative working style
Bachelor's degree required
US work authorization

Nice to have:

Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being relentlessly determined

What we offer:

Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Affordable medical plan options
Employee stock purchase plan
No-cost wellness screenings, tobacco cessation and weight management programs
Confidential counseling and financial coaching
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
September 19, 2025

Expiration:
January 31, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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Senior Analyst, Patient Engagement