Senior Account Manager, LHH

LHH

Location:
Germany, Hamburg ▼
Düsseldorf
Frankfurt
Munich

Category:
Consulting

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

As a Senior Account Manager at LHH, you will manage and enhance customer relationships by ensuring high-quality service delivery, meeting project and contractual obligations, and driving revenue growth. You will collaborate with various internal and external stakeholders, focusing on client satisfaction and process improvement while maintaining account records and managing the full contract lifecycle.

Job Responsibility:

Develop and maintain strong relationships with key internal and external stakeholders
manage customer accounts, ensuring timely and high-standard fulfillment of deliverables
plan and implement projects to meet specific contractual deliverables and KPIs
maintain regular reporting and up-to-date account records using CRM systems such as Salesforce
engage directly with clients to understand their needs and ensure satisfaction
communicate continually with stakeholders to manage expectations and update them on account or project status
identify problems and opportunities for process improvement to enhance service delivery and client satisfaction
work closely with Business Developers to expand client relationships and manage the comprehensive account portfolio
focus on maximizing share of wallet and market share to drive revenue growth
adhere to the full contract management process, including contract reviews and renewals
drive initiatives focused on delivering world-class client experiences, emphasizing quality and delivery excellence

Requirements:

Proven experience in account management within industries such as HR-Services, Education, Coaching & Consulting, Professional Services and related
strong capability in project management and meeting KPIs
experience in CRM platforms, especially Salesforce
demonstrated ability to manage and grow client relationships
excellent communication, negotiation, and presentation skills
problem-solving mindset with a focus on process improvement
fluency in German is a must requirement
fluency in English

What we offer:

Growth opportunities within a human resources global leader
we prioritize learning to stay agile in an increasingly competitive business environment
we foster an open-minded environment where people spark new ideas and explore alternatives

Additional Information:

Job Posted:
October 11, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Account Manager

LHH

Location:Germany, Hamburg ▼DüsseldorfFrankfurtMunich

Category:Consulting

Contract Type:Employment contract