Security Supervisor

• Oversee daily security operations under the guidance of the Director of Security and Assistant Director of Security to safeguard guests, personnel, and hotel assets
• Provide training, mentoring, coaching, counseling, and discipline for Hotel Security Officers
• Conduct routine patrols of both the interior and exterior premises, addressing any incidents or suspicious activity as necessary
• Monitor surveillance systems (CCTV) continuously
• Escort VIPs and assist guests with disabilities to ensure their safety and comfort
• Manage and document all guest and employee incidents, including accidents, room lock issues, noise complaints, and interactions with questionable individuals on the property
• Support the development and implementation of preventive safety and security programs, including training related to emergency protocols
• Respond promptly to workplace injuries and lead initiatives on injury prevention and safety awareness
• Investigate all criminal activities affecting the hotel, guests, or employees, maintaining detailed records of incidents related to crime, potential liabilities, and insurance requirements
• Collaborate with hotel staff to manage unusual or emergency situations such as disorderly conduct, theft, bomb threats, fires, robberies, medical emergencies, natural disasters, and other critical incidents
• Respond effectively and decisively as Emergency Response Team ERT Lead to all hotel emergencies and safety related situations, ensuring the well being of all individuals on the premises.

• Minimum of 2 years of security experience, ideally within a luxury hotel or resort environment
• Prior supervisory experience is highly desirable
• Willingness and ability to work across all shifts with the capacity to respond immediately to any property-related emergencies
• Professional appearance with exceptional interpersonal and communication skills
• CPR and First Aid certification required
• Strong time management abilities with the capacity to multitask, prioritize, and adapt in a dynamic, fast-paced environment
• Proficiency in operating necessary computer systems
• familiarity with Opera, Microsoft Office Suite, Assa Abloy, KeyWatcher, IR Safes, CCTV and HotSOS is an advantage
• Ability to collaborate effectively with multiple departments and communicate clearly with both colleagues and guests
• Physical capability to lift, carry, and move items weighing up to 50 lbs.

Familiarity with Opera, Microsoft Office Suite, Assa Abloy, KeyWatcher, IR Safes, CCTV and HotSOS

• Generous medical, dental & vision insurance plans
• 401k Retirement plan
• 8 weeks of New Parental Leave Pay
• Fur Baby/Pet Insurance
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary Employee Meals
• Paid holidays, vacation & sick days
• Laundered Employee Uniform